Search Results for 'use visual'

Hello dailynews,

If you want to add the Slider in your homepage, you have to use Visual Composer the Slider element and insert it into your page, like this -> http://screencast.com/t/HeO2mR7wd

Hope this helps and let us know how it goes!

If is not what you mean, please provide more details.

Thank you for the message!

Hello rocket.works,

I have inspected your site again and saw that in your slider you have some incorrect images. So, the general thumb of this element, in your case ->use the Visual Composer element on three column layout <- has the next dimensions -> width=1068px and height=580px as you can see here -> http://screencast.com/t/NAusqn86G Your images ahs these real dimensions -> width=960 px and height=640px -> http://screencast.com/t/18bMXd9t Therefore, your are using inappropriate image with width smaller then the thumb and the height bigger than the thumb and hence the image position, is not centered. The theme only crop the image (center -> top) and does not enlarge this. If your image is too short for the thumb you will have this gap of the space. We suggest using a plugin like ‘thumbnail upscale’ with ‘force regenerate thumbnail’ to fill the thumbs. Also, you can use a bit of CSS but is not the best solution for this ->

.td-module-thumb img {
width:100%!important;
}

The result -> http://screencast.com/t/80nB9f77kG

Hope this helps and let us know how it goes!

Thank you for the message!

Hi,

Sorry for misunderstanding, I thought tha you were referring to the tagdiv modules/blocks. The Custom Heading element is apart of Visual Composer and the fonts available for it and other VC elements comes from the plugin so I cannot provide a solution to add a new font, sorry!
A solution is to use custom css for it in Theme Panel > Custom Css as the google fonts are already loaded by the theme – http://screencast.com/t/BIZuyagD5br

.vc_custom_heading {
font-family: Questrial !important;
}

In addition for the google fonts provided with the theme, you can add more fonts as maybe we have missed some, please check this topic as reference – https://forum.tagdiv.com/topic/i-want-use-to-use-hindi-font-mangal-onto-my-website/ and it will be available on panel.

Thanks!

Hello rcallejonvillalobos,

I have checked your website and your mega menu feature seems to work as expected. http://screencast.com/t/axLsn4UWBVN I suspect it could be a problem that might be caused by the plugins in conflict. Please try to disable all the active plugins, except Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule our the conflicting plugins.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello tluck2081,

I have checked your website and “Trip Ideas” and “Travel Guides” are two different blocks and not categories. If you want to disable it you have to remove from your page set up in Visual Composer and you have control on them from blocks settings, like this -> http://screencast.com/t/3dbe60HXDn3Q
If is not what you mean, please provide more details about your desired changes. Any screenshot would be more useful for a better understanding.

Hope this helps!

Thank you for the message!

Hi,

I have checked your mobile menu on homepage – http://screencast.com/t/zd9ZacyJJi but did not found any issue but on article page it seems that the menu button link is affected – http://screencast.com/t/72VnzE4Mt I suspect that it comes from a script that you use or it is added by a plugin- http://screencast.com/t/dNrLlglwyQP Please disable all the plugins except Visual Composer, clear all the cache, purge your files and remove any custom modifications that could cause this and see if you still have this issue. I could not found any issue on mobile menu, also you can try to do a clean theme install on a subdomain or local and test it only whit the plugins provided with the theme and without any custom modifications and check it.

Thanks!

Hello rishab55555,

I have checked your website and saw that you have some js.errors in your console. These js.errors might be caused by conflicting plugins. Please try to disable all the active plugins, except Visual Composer, clear all cache and instal only the plugins that come bundled with our theme and check if your problem reappear. Please notice that we have tested plugins list -> http://screencast.com/t/QCOZkA4e3D. Try to instal one by one and see wich is the problematic plugin because this kind of issue does not come from our default theme, sorry!

Hope this helps and let us know how it goes!

Thank you for the message!

Hello JBH,

1) Good to update to latest version but also remember to update the included plugins too! Please update your theme to the latest version using this tutorial: https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, update your plugins: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/. Remove the current version and install the new version which comes with the theme. Clear all cache and try it again and see how it works and check if the error reappears.

2)This kind of problem might be caused by the conflicting plugins. Please try to disable all the active plugins, except Visual Composer and instal only the plugins that come bundled with our theme. Also, if you use CDN files, please purge them and disable this option and check it again and see how it works.

3)If you want to exclude ‘no comments’, it is necessary to use a bit of CSS to hide it. Please try the code below and add it in Theme panel->Custom CSS area.

.td-comments-title-wrap {
display:none;
}

Hope that helps and let us know how it goes!

If you need more assistance in this regard, please provide your website URL and provide more details about your desired changes.

Thank you for the message!

Hi,

Please disable all your plugins except Visual Composer, clear cache and check if you still have this issue so you will make sure that this issue is not caused by a plugin.
Also please provide your site url so we can inspect this and more details about it. Do you have this issue only with featured image on post page? Please check the post style that you use and make sure it is not post style 5, in this case the image is not displayed on post page. And also you can check Theme Panel > Post Settings and make sure that the featured image is enabled on posts – http://screencast.com/t/RlwVioBKXGb
Let us know how it goes!

Thanks!

Hi,

Please make sure you have updated the theme properly and disable all the plugins except Visual Composer, clear cache and see if you still have this issue. If it works please enable your plugins one by one and see which one cause this issue and try to find an alternative.
If the issue persist please send an email at contact@tagdiv.com and provide wp-admin access so we can take a closer look.

Thanks!

Hi,

Please disable all your plugins except Visual Composer, clear cache and see if you still get this error as a plugin could cause this. Also you can check this with a default wordpress theme and see if the error is still there as I don’t think that it is related to the theme and what you have provided is to general. You should see in what conditions you get this error and provide more details.

Thanks!

Hello CetriTires,

Unfortunately, this kind of plugin is not tested with our theme and we cannot make a statement about their functionality. As you can see in this screenshot, we have a list with our tested plugins wich is work fine with the theme -> http://screencast.com/t/R9nEmAEtQw Q-translate X seemed to be the closest we could find to a working plugin but we cannot say for sure it will work 100% as we did not run a rigorous testing. You can try to troubleshoot it and disable all the plugins except Visual composer and Q-translate X to rule out any plugin conflicts. If you still cannot manage to get it working, then you will probably have to look for another translation plugin that works with our theme. Sorry for not having a precise answer. Maybe one of our users who have some experience with this plugin and our theme help you out.

Hope this helps!

Thank you for your understanding!

Hello

I have checked your website and I saw that all the images seems to works as expected and are showing up. Please try to disable all the active plugins, except Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule our the plugins in conflict. Also, please check your system status and try to improve it to increasing the parameters values, in order to achieve the best result. If you do not have access to your system status file, please contact your hosting provider and then try to increase these parameters.

Please make sure your system status parameters are set properly. You can check here: http://screencast.com/t/Ka9cF6ty and then you can use this guide to see how you can increase these values: https://forum.tagdiv.com/system-status-parameters-guide/

Hope this helps and let us know how it goes!

After this advice, if your problem is still there please let us know and also provide more details and some screenshots with your issues so I will be able to provide a more accurate response.

Thank you for the message!

Hello Andrii,

Unfortunately, these kinds of elements have been designed to work as expected only for full-width layout, without sidebar. If you want to use them with sidebar the layout will be broken, as you can notice on your website. I have tested on my side the Big Grid 8 and nor this will not work as expected because the feature image will be cropped if you are using a sidebar. I recommend using these Visual Composer elements only on full-width for a better results.

Hope this helps and let us know how it goes!

Thank you for the message!

Hi,

Please update the theme to the latest version 6.6.4 as these structured data issues were fixed – http://screencast.com/t/WoxwbHZqQfs
Check this guide to update the theme and also update the plugins provide with the theme files from /plugins folder(Visual Composer, Social Counter) – https://forum.tagdiv.com/how-to-update-the-theme-2/ – https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Also be aware of child theme changes if you use it as we have made some changes – https://forum.tagdiv.com/the-child-theme-support-tutorial/

Thanks!

Hi,

Thanks Chris for your help!

@razakey The theme doesn’t control the og: meta data so we recommend Yoast Seo plugin for meta data. Please disable all the plugins except Visual Composer and Yoast Seo, clear cache and check again. Please note though that facebook isn’t fetching you new meta info right away so you need to wait a while the new info are updated, so use facebook debugger tool to test/refresh your article – https://developers.facebook.com/tools/debug/og/object/

Thanks!

Hello gauravkohli,

Please make sure that you have downloaded the latest version of the theme (6.6.4) and Visual Composer and install it properly, as @Chris you suggested above. For more information about Visual Composer, please check these links -> https://forum.tagdiv.com/how-to-use-visual-composer/ -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

If you need more assistance in this regard, please let us know.

Thank you for the message!

Hello Isriya Paireepairit,

I have checked your website for miscellaneous devices and the slider seems to work as expected.
-> http://screencast.com/t/vLwYyjAHrhK
Please try to disable all the active plugins, except Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. It is necessary to do this because some untested plugins that you are using can cause some interference between them and our theme and can produce these errors on some devices. Also, please try this feature from our demo preview -> http://demo.tagdiv.com/newspaper/big-grid-slide/ and see that are works fine and this kind of issue does not come from the theme.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello chauffeur,

I have tested on my side and everything seems to work as expected. This kind of issues may be temporary…and might be caused by conflicting plugins. Please try to disable all the active plugins, except Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the interference between untested plugins. Our tested plugins are -> http://screencast.com/t/PvHhA1M2T12N

Hope this helps and let us know how it goes!

If you problem is still there after this, please send us an email at contact@tagdiv.com with your log-in credentials and also please provide the link of this topic so we know who are you and what the problem is.

Thank you for the message!

Hi,

1. Here you can find the code if you want to remove it – http://screencast.com/t/pI3wXsJuoT
2. You will have to edit each post template that you use and place the breadcrumbs where you wish(single.php > default post style..) – http://screencast.com/t/LVsG4FCL55
3. You have an image there – http://screencast.com/t/hZnUXzkLMjAH please check all your custom modifications to the code and disable all the plugins except Visual Composer, clear cache and see if it still appear.
4. Yes you can set a specific font for article’s title and content from Theme Panel > Theme Fonts – http://screencast.com/t/kWRtwPZlNwX
5. Here you can find the social share buttons if you want to modify their functionality – http://screencast.com/t/LfebG530w
6. Your subscribers number must be visible – http://screencast.com/t/V9IHa5759 Try to activate it from youtube settings – http://www.reelseo.com/hide-youtube-subscriber-count/

Thanks!

Hello DanielLage,

I have tested on my side and everything seems to work as expected. This kind of issue can be caused by conflicting plugins. Please try to disable all the active plugins, except Visual Composer and Woocommerce, clear all cache and install only the plugins that come bundled with our theme and rule out the plugins in conflict. Our tested plugins are -> http://screencast.com/t/5ckYZsfWnN and works fine with the theme.

Hope this helps and let us know how it goes!

Thank you for the message!