Hi,

The theme was tested and it should not be any issues. I’m not sure what you mean with missing url? Please provide more details.
Try to install them manually via wordpress. You can find all the plugins into the theme package that you download from themeforest in /plugins folder – https://www.screencast.com/t/3xsKkMoC

I suppose you used Visual Composer if you have Newspaper 7 so please try to deactivate tagdiv composer. If you plan to use it you please read more here – https://forum.tagdiv.com/tagdiv-composer-tutorial/ – https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/

Thanks!

Hi,

Please try to reinstall the theme and the theme plugins and see how it goes.
Also disable any untested plugins.
If the issue persist please send an email at contact@tagdiv.com and provide wp-admin and ftp access so we can take a closer look. Please make a full backup before – https://codex.wordpress.org/WordPress_Backups
If you send the email please paste also a link to this topic so we can identify you.

Thanks!

Hi,

Please reinstall the theme and also the theme plugins (tagdiv composer and multipurpose plugins) and see how it goes.
Just deactivate and delete each plugin from Plugins section and reinstall them from here – https://www.screencast.com/t/cUPIGLXdrm
Let us know.

Thanks!

Hi,

Please check this topic as reference – https://forum.tagdiv.com/topic/fetching-with-google/

Thanks!

Hi,

Please try to reinstall tagdiv plugins (tagdiv composer and multipurpose) and see how it goes. Maybe there was an issue and they could not be updated automatically.
So just deactivate and delete each plugin from Plugins section and reinstall them from here – https://www.screencast.com/t/cUPIGLXdrm
Let us know how it goes.

Thanks!

Replied via email!

@brian7454 Replied via email! Please check your mail and your site.

Thank you!

@brian7454 Replied via email!
@all Thank you for trying to help! 🙂

Hi,

The css provided above is not correct. The is no display:all property – https://www.w3schools.com/cssref/pr_class_display.asp
And like you can see here the css is not applied – https://www.screencast.com/t/Lwf7kxVUrd
The category tag was is hidden on mobiles for module 14 and it appears on your site because you have removed display:none; from stylesheet file.
I suggest to remove your custom modifications and use this custom css in Theme Panel > Custom Css – https://www.screencast.com/t/vIaNZgxgb

@media (max-width: 767px){
.td_module_14 .td-post-category {
margin-left: 14px;
display: inline-block !important;
}
}

Thanks!

Replied via email!

Replied via email!

Hi,

Please provide your site url and let me know which the issue is. Do you want to change the transparent(Smart App color for mobile menu) background color to black?
Let us know.

Also please change your one star rating provided, to a better one.

Thanks!

Replied via email!

Hi,

Please send an email at contact@tagdiv.com and provide wp-admin and ftp access if you want so we can take a look.
Please make a full backup as we may need to deactivate all your plugins except tagdiv composer. Also please make sure that System Status parameters are set properly – https://forum.tagdiv.com/system-status-parameters-guide/

I also replied at envato dashboard. If you are unsatisfied you can ask for refund.

Thanks!

This could be a caching issue. Please clear your browser cache and refresh for few times.

Thanks!

Hi,

@Jose and @All Sorry for inconvenience!
The theme was tested, but like you probably know the amp plugin is no a part of tested plugin and that’s why the issue appeared. We are working to a new feature which is not available yet and that code conflicts with amp plugin, but we have fixed it.

Please let us know if the issue persist, but please download the theme again from themeforest and reinstall. Also clear all the caches.

Thanks!

Hi,

Please clear all your caches and purge your files if you use CDN.
Also if you use child theme please switch to the main theme and see how it goes.
Let us know.

Thanks!

Hi,

Please download the theme again from themeforest and reinstall it. We have fixed the amp issue.
Let us know.

Thanks!

Hi,

Please paste this code in page.php file – https://pastebin.com/v6e1dyWR
Let us know how it goes.

Thanks!

Replied via email!

Replied via email!

Hi,

The top bar was not designed for mobile devices and it will not appear.
The main menu items will appear like this on mobiles – https://www.screencast.com/t/arGXMCL5JB2 – https://www.screencast.com/t/QAFVilHTJcz

You could use a custom css to display the top bar on mobiles, please provide your site url so we can inspect this and try to provide a solution.

Thanks!

Hi,

You can add your logo image in Theme Panel > Header – https://forum.tagdiv.com/logo-favicon/
If you want to modify the code here you can find the file – https://www.screencast.com/t/6YsYhG9r8hVN

Thanks!

Hi,

Unfortunately the theme doesn’t have such an option, sorry! You will need custom modifications to create a similar main menu.

Thanks!

Hi,

Please try to reinstall the theme and the theme plugins especially tagdiv composer – https://forum.tagdiv.com/topic/fatal-error-message-and-broken-theme/

Thanks!