Hi,

We will try to fix it as soon as possible. The above solution to comment the category filter option should remove these duplication from category template – http://screencast.com/t/DPeD93kn5W as they come from that filter.

Thanks!

Hi,

Did you tried Emil solution for this?
Unfortunately we are not available for custom services, we can only provide some suggestions so if you don’t have php experience I suggest to get someone to help you.

Thanks!

Hi,

The theme is tested and it should work from version 8 of Internet Explorer browser and it should work properly. Please check this without any plugins active except of Visual Composer, clear cache and see if you still have issues. Also you can check our demo and see if it looks the same – http://demo.tagdiv.com/newspaper/

Thanks!

Glad that you managed to solve this!

Hi,

First please add the js code from the embed: http://pastebin.com/p2LUw6C7 ..in the header file, like this: http://screencast.com/t/ajTnUyYmqwyy then it should work fb embed.
Also check this tutorial – http://www.wpbeginner.com/wp-tutorials/embed-facebook-status-posts-wordpress/

Thanks!

Hi,

Do you use the latest theme version 6.6 as some of these errors were fixed. The theme is constantly tested with Google Structured Data Testing tool and it should not be any errors. You can test an article from your site and see if you have this issue. I have checked this on an article from our demo and did not found any issues – https://developers.google.com/structured-data/testing-tool/?hl=en
Let us know how it goes!

Thanks!

Hi,

@hallanaija Sorry for delay we don’t work on weekends, please check the support hours

Monday – Friday:
8:00 AM – 17:00 PM

The theme doesn’t control the og: meta data and you have to use a plugin for this. We recommend Yoast Seo please check this guide – https://forum.tagdiv.com/facebook-share/ Also disable all the plugins except of Visual Composer and Yoast and use fb debugger to see if you get the same errors(fetch new scrape).

@Shady Raymond Also for Newspaper theme the procedure is the same, please make sure you install the Yoast plugin and check the page source if you og meta data are added. Also you can use fb debugger tool.

Thanks!

• This reply was modified 10 years by Alin [tagDiv].

Hi,

Please provide your site url so we can inspect this.
Do you use smartsnap always for main menu?
I have added this on our todo list for future investigations, let me know!

Thanks!

Hi,

Please disable all plugins except of Visual Composer, clear cache, re-save your permalinks then check if the issue persist. Let us know how it goes!

Thanks!

Hi,

Please contact us via email at contact@tagdiv.com and we will find a solution for this. Also paste a link to this topic so we can know who you are and what your issue is.

Thanks!

Hi,

Please check this without any plugins active except of Visual Composer, clear cache and see if you still have this error in the console. I suspect it is a plugin that conflict with the theme javascript.
If the issue persist please send an email at contact@tagdiv.com and provide wp-admin access so we also take a look. Also paste a link to this topic so we can know who you are and what your issue is.

Thanks!

Hi,

Here you can find the video image, but it has already a specific width so you can set the height attribute – http://screencast.com/t/fp9hkdYU
Also for logo here you can add your specific width and height attributes – http://screencast.com/t/HkqHt5Aeam1

I’m not sure what that file does, as it doesn’t come from the theme, but you can search an online solution to compress the file.

Thanks!

Hi,

Unfortunately we didn’t do any tests with this plugin so I cannot say what went wrong on your migration process. My advise is to try the procedure described in wordpress documentation – https://codex.wordpress.org/Moving_WordPress
If this doesn’t help you should hire a migration specialist to help you solve this…

Thanks!

Hi,

I have checked your site but did not found that issue – http://screencast.com/t/vzBUQ6RdS

Thanks!

Replied via dashboard!

Hi,

Do you have this issue on Mac? Please provide your site url so we can take a closer look. If you don’t want to paste it here, you can send us an email at contact@tagdiv.com Also please paste a link to this topic so we can know who you are and what your issue is and we will take a look as soon as possible.

Thanks!

Hi,

You can try to use this custom css in Theme Panel > Custom Css – http://screencast.com/t/MVkB6aRi

@media (min-width: 1181px) {
.td-boxed-layout #td-outer-wrap {
margin-left: 0 !important;
}
}

Thanks!

• This reply was modified 10 years by Alin [tagDiv].

Hi,

This is how the Big Grid was designed for version 6, the small spots of the Big Grid are scrolling on mobile. You can use Big Grid Slider if you want to have the same display like on version 4 – http://screencast.com/t/a6nE7eX2pQbE and it will look like this on mobile – http://screencast.com/t/vvfionkZ9L
To change the Big Grid 8 layout for mobile device you will need custom modifications and it is not an easy task if you don’t have basic knowledge, I suggest yo get someone to help you as we cannot provide custom work, sorry!

Thanks!

Hi,

Yes it is possible if you modify pagebuilder with latest articles template like this – http://screencast.com/t/jE05i70Cnpr9

Thanks!

Hi,

It is not related to Jetpack, but I did not tried using disqus plugin, I guess it should work also. You can try using the theme by default without any plugins active except of Visual Composer and add this code(maybe the quotes your are using create issues) – http://pastebin.com/KzW9Cgpp

Thanks!

Hi,

The category function for modules was not designed like the function used on posts and it will not take the color for category that you set in Theme Panel > Categories > each category. You will need custom modifications for this and unfortunately we cannot provide custom work at this time. The primary category on modules has a specific css and a background color, so you can change it, but you will have the same color on all blocks/modules – http://screencast.com/t/mYcL44DMPO If you want to do this you can change it using this custom css in Theme Panel > Custom Css:

.td-post-category {
background-color: #192399;
}

Regarding the hover color, it will have the theme accent color that you set in Theme Panel > Theme Colors(by default is blue) – http://screencast.com/t/76FAYGPfnqy2 – http://screencast.com/t/yqrVj7PolZ58 Or if you set a background color for block title(like on your homepage) it will take the same color on hover – http://screencast.com/t/6gEY6V4yGa

Thanks!

Hi,

I have checked your site and did not found any issues with your images(thumbs on modules or featured images).
Did you tried Christopher’s solution? Please try it if you still have issues, as reference – https://wordpress.org/support/topic/getting-fatal-errors

Thanks!

Hi,

Yes, the theme has a similar feature. Please check the smartlist documentation and follow those steps to create one – https://forum.tagdiv.com/smart-lists/ There are 8 smartlist styles that you can use(we have to update the documentation) – http://screencast.com/t/vbq4H4Qot
Also you can check all the smartlists on our live demo – http://demo.tagdiv.com/newspaper/whitewater-rafting-day-trip-new-york-east/

Thanks!

Hi,

In old version of the theme it wasn’t any option to display post category on modules and you had to modify this in the code, this was a temporary solution and even this was not complete as all the subcategories were displayed.
We have added the primary category spot in version 6 like we have promised, but this is not a general option, you can set it only for each post. Unfortunately I cannot provide you a solution for this and I don’t think it is possible(or it is really not an easy task) to achieve this even if you are hiring a developer to do this for you. How to figured out what categories you want to be set as primary for all of your posts if you don’t set it for each post?
I will add this on our requests list but I’m sure it is not an easy task, but I cannot promise you anything. If we will find a solution it will be implemented.

Thanks!

Hi,

Please make sure that you have uploaded your font on the server and you use the exact path at Custom fonts spot – https://forum.tagdiv.com/using-custom-fonts/
Try to create a folder like Fonts in public_html on your server, make sure you have permissions for that folder, then verify in page source if the font is loaded. Also if you want to use it from backend, you can add a custom font, just paste the url where you uploaded the font and specify a name – http://screencast.com/t/bosHz93pa1li – http://screencast.com/t/rDbnlGghhXYt

Thanks!