Hi,

You can try this version of Social Counter(it worked for some users) – http://cdn.tagdiv.com/wp-content/uploads/2015/12/td-social-counter.zip Just deactivate and delete the current plugin and install this version, then use another fb id(like tagdiv) see if it works and then revert to your id so you will refresh it.
We will change the Social Counter system and we hope to fix it as soon as possible, sorry for inconvenience!

Thanks!

Hi,

Please provide your site url and more details about the header background as I’m not sure what you mean. Also you can check the header templates available for Newspaper theme – https://forum.tagdiv.com/header-styles/
You can remove the search from the menu using custom css in Theme Panel > Custom Css – http://screencast.com/t/mowhxMOda

.header-search-wrap {
display: none;
}

Thanks!

Hi,

You can edit the page and check the block settings and filter by specific category(categories) – https://forum.tagdiv.com/block-settings-tutorial/
If this is not what you mean please provide more details and your site url so we can take a look.

Thanks!

Hi,

Please send an email at contact@tagdiv.com and provide your site url and wp-admin access so we can take a closer look at this. Also paste a link to this topic so we can know who you are and what your issue is.

Thanks!

Hi,

Please upload an larger image as you use 150×90 image – http://screencast.com/t/97hfgi4HUD and it should work like Bogdan stated above.
If you still have issues with this please send an email at contact@tagdiv.com and provide wp-admin access so we can take a look. Also paste a link to this topic so we can know who you are and more details about the logo you want to use(upload it) so we can set it.

Thanks!

Hi,

Please check this topic and see if it helps – https://forum.tagdiv.com/topic/ad-settings-and-eu-cookie-law/

Thanks!

Hi,

You can add a condition here – http://screencast.com/t/bnPRZh406

if(!is_category('slug or ID'))

Thanks!

Hi,

Please try to regenerate thumbnails and see if you still have this issue – https://forum.tagdiv.com/using-the-theme-with-existing-content/ Please note that the featured image should have at least the sizes of thumb’s container, because WordPress doesn’t enlarges images.

1. You can add background color to the row or column – http://screencast.com/t/rHdQhbEewU please check this topic as reference – https://forum.tagdiv.com/topic/background-in-header/
2. Also the non-parent category(without subcategories) can be made megamenu please check documentation – https://forum.tagdiv.com/mega-menu/
3. Yes it is possible, just use the default page template and set infinte load for last block from your content – http://screencast.com/t/3UaBmanKm8l
4. You can disable author box from Theme Panel > Post Settings – http://screencast.com/t/y1IKgjON

Thanks!

Hi,

Please provide a link so we can inspect this and provide an accurate solution.

Thanks!

Hi,

We are working to solve this issue with Social Counter and we will release an update for it.
You could try this version of Social Counter(it worked for some users) – http://cdn.tagdiv.com/wp-content/uploads/2015/12/td-social-counter.zip Just deactivate and delete the current plugin and install this version, then use another fb id(like tagdiv) see if it works and then revert to your id so you will refresh it.
If it doesn’t work you will have to wait for the next update, we hope to fix it as soon as possible.

Thanks and sorry for inconvenience!

Hi,

Please update to the latest version of the theme 6.6 as I have checked our demo and did not found any issue – http://screencast.com/t/DI5sruZK Use this guide to update the theme – https://forum.tagdiv.com/how-to-update-the-theme-2/ and see if you still have issues with it.

Thanks!

Hi,

You can disable the author box from Theme Panel > Post Settings – http://screencast.com/t/LLWEMxBbnH this it will be applied on all post templates and for all authors.
Please check the documentation – https://forum.tagdiv.com/general-settings/
If this is not what you mean please provide more details.

Thanks!

Buna,

Se pare ca nu functioneaza counterul de view-uri. Va rog sa dezactivati toate pluginurile exceptand Visual Composer, sa dati clear la cache si sa verificati daca da-ti refresh de cateva ori un articol sa vedeti daca problema persista.
Counterul de view-uri puteti sa-l ascundet folosind custom css in Theme Panel > Custom css – http://screencast.com/t/aELQUaJGk1R

header .td-post-views {
display: none;
}

Sau din cod daca doriti, doar comentati aceasta linie pentru fiecare template de post – http://screencast.com/t/cSfGxWk3d7x

Mersi!

Hi,

Module 2 is used to render posts on block 4 and the thumb can be disabled from here – http://screencast.com/t/DIqf0nHV
Not sure what you want to do, you could hide it via custom css only for block 4 if this is what you mean – http://screencast.com/t/mTgLOXPqQb

.td_block_4 .entry-thumb {
display: none;
}

Thanks!

Hi,

You can control the sidebar for bbpress template from Theme Panel > Template Settings – http://screencast.com/t/ZsZwcODA

Thanks!

Hi,

Unfortunately we cannot explain this in more detailed way than it is already explained in the guide, you will have to take it step by step like it is presented there and/or get someone to help you with this. The time doesn’t allow us to provide custom services and support for this, sorry!

Thanks!

Hi,

Do you refer to this space? – http://screencast.com/t/Uv7Htpuh
Every tagdiv block has a bottom padding and you can decrease it using custom css in Theme Panel > Custom Css – http://screencast.com/t/jyZDmnV64R

.td_block_wrap {
padding-bottom: 1px;
}

Thanks!

Hi,

I have checked your site and did not found any issues with the footer container – http://screencast.com/t/72hIDToxK9r Did you solved this? Please clear cache and also the browser’s cache – https://kb.iu.edu/d/ahic

Thanks!

Hi,

Not sure what settings do you use for background image – https://forum.tagdiv.com/background-introduction/ Try to change the image and use a larger one.

Thanks!

Hi,

The ads are not visible so I could not inspect this. You can try to add add a z-index value for your ads and see if it works. The background is added to the body and it doesn’t have any z-index – http://screencast.com/t/lWCpCUei

Thanks!

Hi,

Sorry for delay, yesterday we have celebrated the National Day and we had a day off!
Please check the documentation regarding the child theme usage – https://forum.tagdiv.com/the-child-theme-support-tutorial/
Also I have checked your site and you have a blog as homepage. Please check this guide about how to create a homepage(static page) – https://forum.tagdiv.com/homepage-how-to-build-and-set-it/ and just use Visual Composer pagebuilder to add Newsticker element – http://screencast.com/t/UIoKRg76B

Thanks!

Hi,

As the theme already has a mobile version the jetpack feature will break the theme functionality on mobiles. You will need custom modifications to implement this and unfortunately we cannot provide custom work at this time and I suggest to get someone to help you with this as it is not so easy, sorry!

Thanks!

Hi,

You could try to use you adsense code in a wordpress text widget and see if it happens the same like using it in the theme’s spots.
Please send an email at contact@tagdiv.com and provide envato/themeforest username and the purchase code and we will see what it can be done regarding the reset. Also paste a link to this topic so we can know who you are and what your issue is.

Thanks!

Hi,

The theme’s scroll to top button doesn’t have the same functionality, but you could do this with some custom modifications.
First you will have to cut this code from header file – http://screencast.com/t/s9RP3ADEiD and paste it in the footer file – http://screencast.com/t/Bf7VXbAm3Ih2 – http://pastebin.com/9Xnw8Ysp
Then use this custom css in Theme Panel > Custom Css – http://screencast.com/t/2jvheA3u
If you don’t have basic php/html/css experience and you need another functionality for it I suggest to get someone to help you with this, as we are not available for custom services sorry!

Thanks!

• This reply was modified 10 years by Alin [tagDiv].

Hi,

@rayarasmussen If you follow the steps provided in the documentation regarding Envato Toolkit should work without any issues. Also if you want to update the theme via ftp or wordpress please make a full backup of your current installation and database. Please note that all the theme files will be overwritten so if you have some custom modifications to the code you will have to re-add them, the panel settings(theme and wordpress – or posts) should not be affected.

@George Please check the update guide for Envato Toolkit or the others 2 methods.

Thanks!