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We will fix this issue as soon as possible!

Thanks for reporting!

Hi,

Please send an email at contact@tagdiv.com and provide wp-admin so we can take a closer look. Also paste a link to this topic so we can identify you.
Please change the one star rating and provide a better one as we answer from the most older topics in order and unfortunately we dont work on weekends, sorry! – https://www.screencast.com/t/vp6xHKafppv3

If you are unsatisfied and you cannot use the theme, you can ask for refund here – https://themeforest.net/refund_requests/new

Thanks!

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Hi,

@dimartinoa25 Replied via email!

For the other users who have issues using tagdiv composer and/or cannot access wp editor using a column text, please send an email at contact@tagdiv.com and provide wp-admin and ftp access so we can take a closer look. Please make a full backup before.
I could not find any issue on @dimartinoa25 site, so I cannot provide any suggestions here on forum without seeing the problem and errors that you may have in console.
So please contact us via email and provide more details about your issue or paste a link to this topic.

Thanks!

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Replied via email!

Replied via email!

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Please note that we answer from most older topics in order, so if you add new replies we will get later to you – https://forum.tagdiv.com/support-policy-2/

Hi,

The notification appears only when you are logged in.
Please update the theme to the latest version 8.7.5. Instagram changed their api, but this issue was fixed from Newspaper 8.7.3.
Here you can find the update guide – https://forum.tagdiv.com/how-to-update-the-theme-2/
Don’t forget to make a full backup before – https://codex.wordpress.org/WordPress_Backups

Thanks!

Hi,

We don’t have a similar message. You can activate the theme on your live site and also on a dev/test site.
Please send an email at contact@tagdiv.com and provide more details. Also a screenshot with that notification may help.
Please paste a link to this topic so we can identify you.

Thanks!

Hi,

Please provide a link so we can take a closer look.
Also you can check your plugins, maybe you use a social share plugin which adds its own buttons there.
If you want to use a social share plugin, you can disable the theme share buttons from Theme Panel – https://www.screencast.com/t/kXAvnpXob1H

Thanks!

Hi,

Please check your Featured Images settings and make sure that you display the image on post page – https://www.screencast.com/t/8UPEEym9

Thanks!

Hi,

I’ve checked your site, but I cannot see the reported issue.
Desktop – https://www.screencast.com/t/99gQGOLNr
Mobile – https://www.screencast.com/t/nHdUcXy1StGN

Thanks!

Hi,

All the theme elements can be found in a list using tagdiv composer pagebuilder – https://www.screencast.com/t/okJgGNH9 If you want to copy the shortcode and use it somewhere else, you can add it to the page content using tagdiv composer, save the page and then check the backend editor. For example block 1 – https://www.screencast.com/t/fVawWAPdcYs – https://www.screencast.com/t/HzJp1y6x9yar

Thanks!

Hi,

@LaJornada Please send an email at contact@tagdiv.com and provide wp-admin access so we can take a closer look. Also paste a link to this topic or provide more details about your issue.

@lifeinsaudiarabia Replied via email.

Thanks!

Hi,

When you set the policy page in wp settings, it will appear automatically at the bottom of sign in pop up – https://www.screencast.com/t/wkF5CUaLqW like it is on wordpress login/register page – https://www.screencast.com/t/FVLwO58zp7
The theme sign in/register pop up was designed based on wordpress functionality so we have made also this implementation.
The theme doesn’t collect any data, but we have added some options to help more our customers. For example an option to disable google fonts if it is necessary. Also you can use a GDPR plugin for compliance like WP GDPR Compliance which we have tested or another one like The GDPR Framework if you don’t use an old php version.

Thanks!

Hi,

Unfortunately the theme doesn’t have an option to include an ad in a block or loop, sorry!
You will need custom modifications and it is not an easy task.

Thanks!

Hi,

You can use nth-child selector – https://www.w3schools.com/cssref/sel_nth-child.asp
For example this code will hide Featured Posts:

.td-category-pulldown-filter .td-pulldown-filter-item:nth-child(2) {
display: none;
}

Thanks!

Hi,

Please try to reinstall tagdiv composer plugin – https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/ You can find it in /plugins folder from theme package that you download from themeforest – https://www.screencast.com/t/E5jWB99vm8Tq
The theme tries to autoupdate tagdiv composer and Social Counter, but if for some reasons(server config..) it cannot do this, you will need to update it manually.
Let us know.

Thanks!

Hi,

Please try to reinstall tagdiv composer plugin – https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/ You can find it in /plugins folder from theme package that you download from themeforest – https://www.screencast.com/t/E5jWB99vm8Tq
The theme tries to autoupdate tagdiv composer and Social Counter, but if for some reasons(server config..) it cannot do this, you will need to update it manually.
Let us know.

Thanks!

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Replied via email!

Replied via email!