Replied also via email!

Thanks @epickenyan for your help!

Hi,

Thank you for your suggestion! I have added this on our list, but I cannot promise you anything.

Have a nice day!

Hi,

Please check your custom css as there is a code which overwrite the default one – https://www.screencast.com/t/98UZtO7bvXk – https://www.screencast.com/t/2iFKNWHXH

Thanks!

Hi,

Please check your System Status and make sure you increase all the php.ini directives at least to the recommended values – https://www.screencast.com/t/XoPL6skcZu – https://forum.tagdiv.com/system-status-parameters-guide/
I recommend a bigger value for wp memory if you use more plugins.
Let us know how it goes and if the issue persist pleas make a full backup and provide wp-admin and CPanel access via email at contact@tagdiv.com. Also paste a link to this topic so we can identify you.

Thanks!

Hi,

Please provide a link so we can inspect this.
Please note that not all modules or blocks were designed to display excepts on mobile devices.

Thanks!

Hi,

I’m not really sure what would you like to achieve.
There are no other menu styles, you will need to use custom css if you want a custom design for it.
We will try to add more features for menu in future!

Thanks!

Hi,

The meta container background will remain even if the post meta are disabled.
If you want you can use this css to remove it:

.td_module_17 .td-module-meta-holder {
background-color: transparent;
}

Module 17 is used to create block 22 – https://www.screencast.com/t/vqOZ01oQsn4

Thanks!

Hi,

Unfortunately Instagram has changed the api.
Please try this solution – https://www.screencast.com/t/3vjcOJYWoG – https://forum.tagdiv.com/topic/error-instagram-widget-in-footer/#post-223446

Thanks!

Hi,

Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
I suggest to check your System Status and increase all the php.ini directives at least to the recommended values – https://forum.tagdiv.com/system-status-parameters-guide/
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Let us know and if the issue persist please contact us via email at contact@tagdiv.com and provide wp-admin access so we can take a closer look. Also paste a link to this topic so we can identify you.

Thanks!

Hi,

I’ve tested what you said above and it looks like this – https://www.screencast.com/t/khgOxUQ5OyW
So please provide more details what are you trying to do(do you want to increase that space?) and provide a link to your site.

Thanks!

Hi,

Please send an email at contact@tagdiv.com and provide wp-admin access so we can take a closer look.
Also paste a link to this topic so we can identify you.

Thanks!

Hi,

Please make sure you use the latest theme version 8.7.2 and also you’ve updated tagdiv amp to the version provided 1.1.

If the issue persist please send an email at contact@tagdiv.com and provide wp-admin access so we can take a closer look. Also paste a link to this topic so we can identify you.

Thanks!

Hi,

Please note that tagdiv composer is not the same Visual Composer. Image Carousel is a part of Visual Composer and unfortunately it is not available through tagdiv composer, sorry!

Thanks!

Hi,

I’ve checked your post – https://www.pureglam.tv/2016/08/17/griffith-observatory-griffith-park-los-angeles/ and the featured image appears properly – https://www.screencast.com/t/6LAqOv96

For the other one I suggest to check this without any plugins active except tagdiv composer and see how it goes.

Thanks!

Replied via email!

Replied via email!

Hi,

Please note that 7 days sort order doesn’t work with a cache plugin – https://forum.tagdiv.com/7-days-post-sorting/
Note that when the “7 days” feature is used on blocks, it pulls from ALL the posts the most accessed in the last 7 days NOT the posts that are published in the last 7 days.
Try to refresh for few times an article and see if your block is getting populated.
Let us know and if you still have issues please send an email at contact@tagdiv.com and provide wp-admin access so we can take a look. Also paste a link to this topic so we can identify you.

Thanks!

Hi,

Please make sure that it is configured properly – https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/ Try to reconfigure it.
If the issue persist please contact us via email at contact@tagdiv.com and provide wp-admin access so we can take a closer look. Leave the Social Counter element configured with your details (fb id, api key, secret key) and also paste a link to this topic so we can identify you.

Thanks!

Hi,

Please try what I suggested here – https://forum.tagdiv.com/topic/instagram-data-can-not-load/
This may be related to your server configuration, especially a firewall which might block this.

Thanks!

Hi,

I have verified this and the option is still there, please check – https://www.screencast.com/t/wYGdrLD1w0c

Thanks!

Hi,

The theme uses the ad_image_size() function to create the thumbnails used on posts and pages – https://codex.wordpress.org/Function_Reference/add_image_size
You can read more about the cropping system here – https://forum.tagdiv.com/featured-image/ – https://forum.tagdiv.com/thumbnails-vs-featured-image-size/

Thanks!

Hi,

Please follow the update guide – https://forum.tagdiv.com/topic/updating-question-2/
We recommend a full backup before any update – https://codex.wordpress.org/WordPress_Backups
The theme and wordpress settings should not be affected by the update. Only if you have custom modifications to the theme files you will need to re add them as all the theme files are overwritten.

Thanks!

Hi,

Not sure, it’s possible that this issue with saving settings appears because the server security module blocks the access to admin-ajax.php file or the file it’s not found. Try to verify if this happens when you save settings in other cases in theme panel and also verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
Contact your server administrator and explain the situation, as it’s requested many times during the a save the file it’s treated as threat so it’s banned. You can report false positives to your server administrator to remove it from the banned list.

You should also check the max_input_vars directive from you php.ini file and make sure that it’s set above 5000, you can check this in system status section within theme’s panel:https://forum.tagdiv.com/system-status-parameters-guide/

If the issue persist please send an email at contact@tagdiv.com and provide wp-admin access so we can take a look. Also paste a link to this topic so we can identify you.

Thanks!

Hi,

I suspect that it is a caching issue on your side. I have verified this on Mac Safari and Chrome but I don’t see any issues.
Please clear your browser cache and also disable any browser extension that you might use.

If the issue persist please send an email at contact@tagdiv.com and provide wp-admin access so we can take a closer look. Paste also a link to this topic.

Thanks!

Hi,

Please note that the featured image must have at least the thumb size, which is used on modules/blocks, to be cropped. Please read more here – https://forum.tagdiv.com/featured-image/ – https://forum.tagdiv.com/thumbnails-vs-featured-image-size/

Thanks!

Thanks!