Hello,

MikeKhero, I’m glad that the problem has been solved.

akashtest, Make sure you have the last Theme version 10.3.9.1 and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also, you can try and remove and re-install the tagDiv Composer plugin.
If you don’t resolve the problem, please try a jQuery like, Enable jQuery Migrate Helper plugin and try this option => https://www.screencast.com/t/WYlKJVLi. Clear all the caches (also the browser cache).

Let us know the results.

Also, we have a guide for how to investigate this problem and fix it: https://forum.tagdiv.com/tagdiv-composer-not-working/

Thank you!

Hi,

Please check the answer, we discussed already in this topic: => https://forum.tagdiv.com/topic/empty-columns-for-different-categories-2/

Thank you!

Hi,

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also, you can try and remove and re-install the tagDiv Composer plugin.

Let me know the results!

Thank you!

Hello,

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also, you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.

Let me know the results!

Thank you!

Hello,

Unfortunately, the theme doesn’t have the option to open a title block in a new tab.

Thank you for understanding!

Hello,

Hello,

You can change the color of the mega menu edit with tagDiv Composer => https://www.screencast.com/t/jNDptsgvhgOW for example, select the Header main menu => https://www.screencast.com/t/oo6zPCDWd6 -> https://www.screencast.com/t/1EGstlbu.
Also, the fonts and size all of tagDiv Composer => https://www.screencast.com/t/ep18JvpT

Hope this helps you!

Thank you!

Hello,

If you have the Prebuilt Website Pro, you can add edit with tagDiv Composer => https://www.screencast.com/t/XNFAzyYLjfJe add row and in row add a inner row => https://www.screencast.com/t/G2Xcr7rz3 , the inner row you can set layout in two columns => https://www.screencast.com/t/EykLeP30RE5

Hope this helps you!

Thank you!

Hello,

The header, footer and page content can be done with tagDiv Composer .
The theme doesn’t have the option for the right and left sides ads. This can be done with plugins, but I can’t recommend which one, because we haven’t tested any of them or you can do this with custom work => https://tagdiv.com/premium-customization-services/.
The theme has only this for ads => https://i.imgur.com/IBxx4Bt.png https://forum.tagdiv.com/sidebar-ads/ -> https://forum.tagdiv.com/header-ads-adsense/ ,on Cloud Templates and pages you can use the ad box element from tagDiv Composer => https://forum.tagdiv.com/custom-ad-spots/

Thank you!

Hello,

You can try to add this code for the shadow => https://www.screencast.com/t/DI2uvVbO

.td-header-wrap {
box-shadow: rgba(100, 100, 111, 0.2) 0px 10px 15px 0px;
}


If you use the mobile theme, you can insert the code in Theme Panel -> Mobile Theme -> Custom Code => https://www.screencast.com/t/E6S87TVik4uQ or if not in Custom Code -> Phones => https://www.screencast.com/t/8yD6B5Ccj

Hope this helps you!

Thank you!

Hello,

Usually, this problem appears only when you are using a pro demo made with tagDiv Cloud Library, we indicate to use only one of them with our theme, WP Bakery or Cloud Library.
If you want to keep both I can try to help you with this problem with a custom CSS, this isn’t the best practice, but it can work for the moment. For this please provide a link to your website.

Thank you!

Hi,

I think that you are referring that using the mobile devices the content from pages is not there.
This is because you are using the mobile theme plugin, you’ll gain a better speed then responsive version of the theme, but in order to achieve that speed you’ll need to create a new content for pages because in the most of cases those were made with builders or shortcodes ( tagDiv Composer, WPBakery ) and you need to use only the mobile editor ( you need to set the content for pages in the mobile editor and this content will be display on the mobile theme, also the mobile theme will not display any sidebar)
-> https://i.imgur.com/9d0UWLT.png
Also, you can show the responsive version on the mobile theme (to get the same layout as on desktop on mobile) -> https://i.imgur.com/m0bVB5T.png you can check more details about mobile theme in our documentation -> https://forum.tagdiv.com/the-mobile-theme/ or if you want to have the responsive version only, you can use the amp option from mobile theme -> https://i.imgur.com/oofST3D.png (to use the mobile theme template on amp) or you can disable the plugin.
These options are like this:
Mobile -> the mobile theme will apply only on the mobile version.
Mobile + amp -> it will apply on both and it will have the same layout.
Amp -> the mobile theme plugin layout will be used only for amp version.

Hope this will help you!

Thank you!

Hello,

I check your API and works.
If you have Header from Cloud Library Templates, please make sure you select the element with tagDiv Composer Header Weather => https://www.screencast.com/t/Kx01tZiD428 and put the API and name location or if you have a standard template header you can add in Theme Panel -> Header -> Top Bar => https://www.screencast.com/t/m3QULhRrf3Gq

Please try not to reply multiple times in your own topic, this will only delay the response from us because it will move the topic to the back of the line. We always answer from oldest to newest.

Hope this helps you!

Thank you!

Hello,

Please check the CSS of the header, and see if have set the padding => https://www.screencast.com/t/InMMU97aN or height => https://www.screencast.com/t/JEWvJfsi.

If you don’t resolve the problem, please provide a link to your website.

Please try not to reply multiple times in your own topic, this will only delay the response from us because it will move the topic to the back of the line. We always answer from oldest to newest.

Thank you!

Hi,

I just asked my teammate from email and he found the email in spam. Our team will take a look and will answer you as soon as possible.
We answer the topics from Latest to Newest, Monday – Friday from 08:00AM to 05:00PM GMT+2.

For removing the space you need to use tagDiv Composer, to edit the Homepage, select the elements from footer and see if in CSS you have set the padding/margin-bottom or select the row to see if you have set space, also you can set margin-bottom to 0 => https://www.screencast.com/t/5O7Dns5Ks

Hope this helps you!

Thank you!

Hello,

I’m glad that you managed to solve the problem.
If you have questions regarding our theme, just let us know!

Have a nice day!

Hi,

Please continue the conversation via email.

Thank you for understanding!

Hello,

As I know, it was a jquery problem and I don’t know exactly what files have changed, but if you don’t use the latest version of the theme you have to update or use a jquery plugin => https://wordpress.org/plugins/enable-jquery-migrate-helper/

Thank you!

Hi,

This problem can appear when you are using the WPBakery if you have this plugin enables then please disable it and try again.
If there is still a problem, it can be from a setting like allow_url_fopen this option need to be ON; In other cases, it can be from settings like image size or folder/files permissions.
-> https://chemicloud.com/kb/article/how-to-enable-or-disable-allow_url_fopen-in-cpanel/
-> https://www.a2hosting.com/kb/developer-corner/php/using-php.ini-directives/php-allow-url-fopen-directive

If you can’t resolve, please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible.
We will take a look. Include a link to this topic in the email.

Thank you!

Hello,

When this message appears “ Errors at columns: 2(models) : 3(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)” then indeed it is a problem, most of the time the problem is from a shortcode that is not compatible with our theme, therefore after you set it with tagDiv Composer and save the page/cloud template, the next time when you try to edit it, you’ll get that error.
We have a guide for how to investigate this problem and fix it -> https://forum.tagdiv.com/tagdiv-composer-not-working/ also after trying the steps from our guide you do not get any good results, you can contact us via email and we can investigate the problem on your website.

Let me know about your results!

Thank you!

Hello,

If you use the last WordPress 5.6 version, you need to use the last theme version Newspaper 10.3.9.1
Before to update, make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
If you do not want to update the theme, another solution (for the moment) is to try a jQuery like, Enable jQuery Migrate Helper plugin and try this option – https://www.screencast.com/t/WYlKJVLi Clear all the caches (also the browser cache).

Let me know the results!

Thank you!

Hello,

Please provide a link to your website and another screenshot, in the current one I can’t see your error => https://www.screencast.com/t/UkQMfBOn

Thank you for understanding!

Hello,

After the refund, you no longer have access to Cloud Library, Updates, Support, etc. but the theme still works, but will no longer work in normal parameters.

Thank you!

Hello,

This setting is by default, there is not an option for this. Please see if you don’t have some code CSS, what makes it disable.
Please provide a link to your website.

Thank you!

Hello,

You can put a border-radius on Single Post Featured Image => https://www.screencast.com/t/MDB04MrwQd2t, using this code => https://www.screencast.com/t/YxOw8vI7

.tdb_single_featured_image img
{
border-radius: 20px;
}

Hope this helps you!

Thank you!

Hello,

If you are referring to modal image/lightbox option -> https://forum.tagdiv.com/modal-window/ first make sure that you have set the modal image enable in theme panel => https://www.screencast.com/t/GbdbVVdfIm6C on Gutenberg you can use this setting -> https://www.screencast.com/t/UJcNoaNT

Hope this helps you!

Thank you!