Hello,

Please edit the cloud template with tagdiv Composer, select the block and in the tab layout, you can hide the date -> https://i.imgur.com/yPbW71x.png

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Hi,

We can take a look, so please email us at contact@tagdiv.com and provide the wp-admin and cPanel access.

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Hello,

You can select how many languages you want from that plugin. You can also use other plugins, like GTranslate, but this one, WPML, is tested with the theme.

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Hello,

How do you set the primary category using the option from the theme or from the SEO plugin? Please use only the option from the theme and check after.

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Hello,

Unfortunately no.

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Hello,

You can set the margin bottom and top for the row like, 0-> https://i.imgur.com/2jmP8X4.jpeg

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Hi,

Yes, if the issue is also there.

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Hello,

You have malware on the website. Please update to the latest version 12.6.8
If you want to update the theme, you should download the latest version of it from the Theme Forest account and download it.
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
You could consider reinstalling the WordPress version, and checking for this plugin wp-zexit.php. It might be wise to inspect via FTP if it doesn’t appear in the WordPress -> Plugins. Additionally, using Wordfence to scan the website and remove unknown users would be prudent.
Change admin passwords and delete admin accounts you are not familiar with;
– Delete any weird/unknown plugins;
– Delete the weird/unknown themes;
– Clean unfamiliar Theme Panel injected code (example – https://i.imgur.com/4q70kCv.png);
– Clean WordPress files (example – https://i.imgur.com/stJCqiK.png)
Please block /wp-json/tdw/save_css
If an attacker wants to target this URL /wp-json/tdw/save_css they can do so. Even if the website uses a different theme, the attacker can still try that URL. We could add an option to be able to enable/disable the Live CSS, it will be considered. But for now in order to remove it this can only be done with a modification to the composer plugin. I think that all that removing it requires is to comment this line of code – https://prnt.sc/RtwvL5Nc4ikR -> https://prnt.sc/ymZmhdUfp57U But as I mentioned, the attacker can still try to access the URL.

Thank you!

Hi,

Please provide a video. Also, you can set the code in column text and set the code there.
A shortcode can be inserted also by using the element called “Column text” or “Text with title”. “Column text” and “text with title” elements have a button called “edit content” and if you click on that button, the WP Editor will open, and you can add some text/code/shortcode there. Close the WP Editor from X, save the changes from Composer and view the page to see the changes.

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Hello,

You can use Recaptcha and a plugin for Turnstile https://wordpress.org/plugins/simple-cloudflare-turnstile/

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Hello,

This option to comment out the line of code applies only to post content, not for the pages you have. Unfortunately, the content on the page cannot be printed.

Thank you!

Hi,

Usually, this happens with cache plugins. If the cache plugin does not have mobile support then the mobile version can be delivered instead.
The solution would be to use the recommended WP Super Cache plugin instead and activate these settings (especially the mobile device support): https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thank you!

Hi,

You’ll need to reset the license key from that website: https://www.screencast.com/t/Zt12bpyX and remove the theme (delete), in this way the license will be available for the new website and you can use the theme without any problems.

Thank you!

Hello,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
Also, please resave the permalinks.

Thank you!

Hello,

Please update to version 12.6.8, and please provide a video with your steps on how you added and configured the newsletter.

Thank you!

Hello,

Yes, you can set a placeholder for the featured image -> https://prnt.sc/026NzzaJxLUu
The image size can be the same as the featured image.
Normally, you do not need to regenerate them, only the thumbnails of the new placeholder.

Thank you!

Hello,

Please try to use the php version 8.0 or 8.1 and check if the issue perists.
Also, please update the revolution slider version -> https://we.tl/t-JGhrex9OM4

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Hello,

Yes, you need a backup for both live and staging websites, which can revert.

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Hello,

You can use the duplicator plugin https://duplicator.com/how-to-migrate-wordpress-site/
Using the import/export option from the theme will allow you to import only the theme panel settings, the cloud templates go in tool > export – https://i.imgur.com/3Wxk885.png then to import you need to go in tool > import then install the wordpress importer and clink on run import – https://i.imgur.com/tyxoVvg.png

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Hello,

Please, do a full backup of all files, contact us via email, and provide the wp-admin access.

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Hello,

Yes, you can use the same license on two websites, one live and one for testing.

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Hello,

You can create a staging website, and after you finish the design and whatever you want, and after you can migrate to the live website.
Also, you can design it on the live website and add a maintenance plugin.

Thank you!

Hello,

Yes, you can use a different design for the block that you want to highlight some posts. Youcan create a module as you want https://forum.tagdiv.com/modules-builder-newspaper-theme/

Thank you!

Hi,

You can use the custom label in the posts editor-> https://i.imgur.com/gTtAQRv.png, which will be displayed for Flex Block and Big Grid Flex -> https://i.imgur.com/3Uop58r.jpg and this appears only when you set there something. This element can’t be added in Single Post Template.

Thank you!

Hello,

Please let me know how you want the page to look on mobile. Normally, you design on the phone viewport and hide some elements that you don’t want on mobile, and vice versa for desktop.

Thank you!