Hello,

Please provide some screenshots.

A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hello,

Unfortunately, you did not provide a link to the website or any screenshots, so I don’t fully understand what you did or what the issue is. In the future, please provide a link to the website and screenshots. Additionally, please grant access only to the email address contact@tagdiv.com so that we can investigate the problem.

Thank you!

Hello,

I said in this topic https://forum.tagdiv.com/topic/how-do-i-change-the-front-page-to-be-a-different-page/ to provide access via email at contact@tagdiv.com, so please provide it there, not here on the forum.

Thank you!

Hello,

You can use a plugin like AD ROTATE -> https://wordpress.org/plugins/adrotate/

Thank you!

Hello,

I’m glad.

Have a great weekend!

Hi,

The image is responsive, but it depends on what settings you have set on the image – https://i.imgur.com/afiCPgq.png

Thank you!

Hi,

I think that you have a plugin conflict there. Have you checked for a plugin conflict? Please deactivate ALL plugins except tagDiv ones; also, if you use a child theme or cache plugin, deactivate them, clear all cache, and try again.

Thank you!

Hello,

The slide is working: https://i.imgur.com/6RY6L3w.png. Can you please provide more details about what slide you are referring to?

Thank you!

Hello,

Please edit the search template and check if the block is set a post type there https://imgur.com/iUlGh5h. Also, please check if on the search element https://i.imgur.com/DnCKYJ3.png

Thank you!

Hello,

Many factors influence the page speed. If you create a mobile page, you can have a shorter page, meaning with fewer elements on it, so that it loads faster.
Please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/

Thank you!

Hello,

You can try to use a plugin if you want that structure https://instawp.com/best-news-ticker-wordpress-plugins/

Thank you!

Hello,

That is not an issue; you can do the menu in different ways, so if you want to have a menu made like mega menu, then disable the more option.

Have a great weekend!

Hi,

If you provide the access, I will try to fix the layout. I think that some configurations were made wrong.

Thank you!

Hello,

Please provide the wp-admin access to fix your layout via email at contact@tagdiv.com

Thank you!

Hello,

Please provide the wp-admin access to fix your layout via email at contact@tagdiv.com

Thank you!

Hello,

Please don’t use the AMP plugin because it is deprecated. You need to use the composer, select the viewport for the phone and try there to fix the header.

Using our theme you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
If you created the mobile pages with tagDiv Composer, then when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
So, the mobile responsive is what you see then that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin not.
For example, you can have the mobile theme plugin activate and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activate.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.
Better deactivate the mobile theme plugin and see the results, and assign the mobile page for page, like this => https://www.screencast.com/t/lektAhyjd
Also, clear your cache.

Thank you!

Hi,

Please check this https://wordpress.com/support/editors/classic-editor-guide/

Thank you!

Hi,

You can reimport the template, and then it should be aligned -> https://cloud.tagdiv.com/#/load/Author
Yes, you can try using that element to check if the issue persists with the video; depending on the post type, that element shows the image and video.

Thank you!

Hello,

Please check if you have set a link here https://i.imgur.com/Q7X5Wfl.png If yes, please disable it.

Thank you!

Hello,

Yes, I’m sure that there is no other solution.

Thank you!

Hi,

Did you disable the extra plugins during the theme update? Please enable only tagdiv plugins and try to update the theme.

Thank you!

Hi,

It is possible to have 503 only when robot is visiting the page. Try to simulate Facebook User Agent from your browser or rest client.

You can check Facebook user agents on developers facebook page: https://developers.facebook.com/docs/sharing/webmasters/crawler

Cloudflare could be the cause of your problem, because it blocks bad robots (Facebook should be good robot). Try to disable it and see if it works. If this is the problem, you need to contact Cloudflare support.
Also, please use the main if you have a child theme.

Thank you!

Hello,

Please let me know how many plugins for cache you have activated now.
This is strange, because I made a test with the super cache and for me works well. You can use the single featured background image and check after.
Also, in the author template, can you please let me know what is wrong?

Thank you!

Hello,

I suggest trying to disable the live search on the search element, and checking if the issue persists -> https://i.imgur.com/Kvv9Awr.png

Thank you!

Hello,

1. You can find more details about the filters options here -> https://forum.tagdiv.com/flex-block-settings-guide/ When it is true the value set the posts will be included or excluded https://i.imgur.com/DOmaF9n.png

2. Did you add the “- “symbol before the post id? Can you please provide some screenshots?

Thank you!