Hi,

This is very strange. But if it works for someone with the same account, I don’t know exactly what the issue is.

Thank you!

Hello,

You can not delete the empty column, only the row that contains empty columns.
If you want to delete a row, you can delete a row with the empty column using the right click on the row icon -> https://i.imgur.com/JodWvlW.png -> https://i.imgur.com/e6bb8U5.png or using the drag and drop or you can simply click on the row and press the delete button from your keyboard -> https://www.screencast.com/t/Mai7iyEG The same steps are to delete the elements.

Thank you!

Hi Jose,

You should download the latest version of it from the Theme Forest account and download it.
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
You could consider reinstalling the WordPress version, and checking for this plugin wp-zexit.php. It might be wise to inspect via FTP if it doesn’t appear in the WordPress -> Plugins. Additionally, using Wordfence to scan the website and remove unknown users would be prudent.
Change admin passwords and delete admin accounts you are not familiar with;
– Delete any weird/unknown plugins;
– Delete the weird/unknown themes;
– Clean unfamiliar Theme Panel injected code (example – https://i.imgur.com/4q70kCv.png);
– Clean WordPress files (example – https://i.imgur.com/stJCqiK.png)
Please block /wp-json/tdw/save_css
If an attacker wants to target this URL /wp-json/tdw/save_css they can do so. Even if the website uses a different theme, the attacker can still try that URL. We could add an option to be able to enable/disable the Live CSS, it will be considered. But for now in order to remove it this can only be done with a modification to the composer plugin. I think that all that removing it requires is to comment this line of code – https://prnt.sc/RtwvL5Nc4ikR -> https://prnt.sc/ymZmhdUfp57U But as I mentioned, the attacker can still try to access the URL.
If you want, you can contact our custom work team here, and they can help you update the theme safely: https://tagdiv.com/premium-customization-services/

Thank you!

Hi,

Please provide the link to your website.

Thank you!

Hello,

Please let me know if you checked our guide. You can import and create the template here in cloud templates -> cpt/taxonomies -> https://i.imgur.com/CiYqVIM.png

Thank you!

Hello,

Please disable the mega menu for the latest category, which has more sections.

Thank you!

Hello,

Please let me know what changes you want to make; maybe you do not need to make them in the theme files.

Thank you!

Hello,

Yes, it is the correct way. You can find more details here https://forum.tagdiv.com/flex-block-settings-guide/

Thank you!

Hello,

Please let me know the results.

Thank you!

Hi,

I’m glad.

Have a great day!

Hello,

You can use the contact form or acf fields. We have guides for both, please check them
https://forum.tagdiv.com/add-contact-form/
https://forum.tagdiv.com/create-form-contact-page/

Thank you!

Hi,

The screenshots are not working, but please ensure you have the tagdiv composer, cloud, newsletter, and standard pack plugin installed and activated.
A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hello,

I recommend using flex blocks and big grid flex instead of the blocks from the standard pack. You can also create modules -> https://forum.tagdiv.com/modules-builder-newspaper-theme/
From your screenshots, the tagdiv standard pack plugin seems not activated.

Thank you!

Hi,

Please try to use another browser and check after; maybe you have an extension on the browser.

Thank you!

Hello,

You can not edit the cloud template with Elementor. The cloud templates are made with tagdiv Composer.
You need to delete text and upload the logo with tagdiv Composer https://i.imgur.com/3Ejsuut.jpg -> https://forum.tagdiv.com/add-logo-newspaper/.
Please turn off the tagDiv mobile theme plugin. Please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/
Please provide more details about what you want to know about the author and comments.

Thank you!

Hi,

This is strange. Please check if you don’t have an object cache https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/

Thank you!

Hello,

Please disable this option, and after it will be displayed inline -> https://i.imgur.com/W2rQ9R8.png

Thank you!

Hello,

You have offset on the posts loop 2. Please delete the offset on the block -> https://i.imgur.com/Bpy83yO.png let the field empty -> https://forum.tagdiv.com/offset-feature/

Thank you!

Hello,

Unfortunately, you cannot set only some tags to be displayed.
You can set there only the tags.

Thank you!

Hi,

You can use global font from Manager(Website Manager) -> Global fonts -> https://i.imgur.com/iY0bh4Y.png
You need to edit with tagDiv Composer and change the font for each element that you want https://i.imgur.com/xp4zoTb.jpg
-> https://www.youtube.com/watch?v=SoGQ0d5kIBg -> https://www.youtube.com/watch?v=jQvA64uTLkI

Thank you!

Hi,

We can take a look at this and investigate the issue. Please get in touch with us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you
Also, during the investigation, know that we will disable the other non-tagDiv plugins.

Thank you!

Hello,

Please provide the link to your website.
Using our theme you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
If you created the mobile pages with tagDiv Composer, then when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
So, the mobile responsive is what you see then that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin not.
For example, you can have the mobile theme plugin activate and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activate.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.

Thank you!

Hello,

Have you checked for a plugin conflict? Please deactivate ALL plugins except tagDiv ones; also, if you use a child theme or cache plugin, deactivate them, clear all cache, and try again.

Thank you!

Hello,

I recommend using flex blocks, and flex builder blocks instead of blocks 1-25 https://tagdiv.com/why-tagdiv-cloud-library-is-a-better-alternative-to-the-standard-pack
-> https://forum.tagdiv.com/big-grid-flex-settings/
-> https://forum.tagdiv.com/flex-block-settings-guide/

Thank you!

Hello,

The cache plugin causes the issue. Please deactivate all extra plugins during the update process.

Thank you!