Hello,

You need to update the theme, you should download the latest version of it from the Theme Forest account and download it.
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
You could consider reinstalling the WordPress version, and checking for this plugin wp-zexit.php. It might be wise to inspect via FTP if it doesn’t appear in the WordPress -> Plugins. Additionally, using Wordfence to scan the website and remove unknown users would be prudent.
Change admin passwords and delete admin accounts you are not familiar with;
– Delete any weird/unknown plugins;
– Delete the weird/unknown themes;
– Clean unfamiliar Theme Panel injected code (example – https://i.imgur.com/4q70kCv.png);
– Clean WordPress files (example – https://i.imgur.com/stJCqiK.png)
Please block /wp-json/tdw/save_css
If an attacker wants to target this URL /wp-json/tdw/save_css they can do so. Even if the website uses a different theme, the attacker can still try that URL. We could add an option to be able to enable/disable the Live CSS, it will be considered. But for now in order to remove it this can only be done with a modification to the composer plugin. I think that all that removing it requires is to comment this line of code – https://prnt.sc/RtwvL5Nc4ikR -> https://prnt.sc/ymZmhdUfp57U But as I mentioned, the attacker can still try to access the URL.
If you want, you can contact our custom work team here, and they can help you update the theme safely: https://tagdiv.com/premium-customization-services/

Thank you!

Hi,

You have the mobile theme plugin activated, please deactivate it for that page.
When the mobile theme plugin is used, you need to set for pages the page content in the mobile editor using only the options from that editor – https://i.imgur.com/p8EqE1b.png. also, there is an option to disable the mobile theme from a page/post – https://i.imgur.com/d3kTBRf.png. This option appears in the Gutenberg editor. After you disable the mobile theme on the page, you can assign the mobile page.

Thank you!

Hi,

Please try to use flex loop filter https://forum.tagdiv.com/filters-sorting-taxonomies/ and there you can select the category and filter.

Thank you!

Hi,

Don’t hesitate to contact us if you have other questions.

Thank you!

Hi,

Please remove the code from the header file or any other files where you added it. If the code needs to be added to the header, then you should add it to the Theme Panel -> Analytics/JS code in the head -> https://i.imgur.com/UypAKbc.png.

Thank you!

Hello,

You can use the flex blocks and set on them what category of posts you want to show, and then this block will display the same posts for all categories; if you set the special filter for the current category, which dynamically displays the posts from that category within each category https://forum.tagdiv.com/flex-block-settings-guide/
The Posts Loop automatically filters the posts depending on the cloud template you set (for example, on the category page, there will be posted posts from that category) https://forum.tagdiv.com/posts-loop/

Thank you!

Hello,

I would like to take a look. Can you please contact us via email at contact@tagdiv.com and provide the wp-admin access? Include the link to the topic in the email.

Thank you!

Hi,

Yes, you need to duplicate the single post template -> https://i.imgur.com/vqOM6oJ.jpeg and are the same steps as for a page. You need to assign that single post template on the posts that you don’t want a footer.

Thank you!

Hello,

I would like to take a look. Can you please contact us via email at contact@tagdiv.com and provide the wp-admin access? Include the link to the topic in the email.

Thank you!

Hello,

You can select the page title or the woo checkout element https://i.imgur.com/JDpZy6f.png and set the margin top and bottom for them.

Thank you!

Hi,

I see the you have disabled the mobile theme plugin for the homepage, and they are the same posts, so you can let it like this https://i.imgur.com/C54z6b5.png

Thank you!

Hello,

Have you checked for a plugin conflict? Please deactivate ALL plugins except tagDiv ones; also, if you use a child theme or cache plugin, deactivate them, clear all cache, and try again.
Also, can you tell me what elements are involved, for example, is it column text, inline text?

Thank you!

Hello,

I don’t recommend to using amp, because it is deprecated -> https://developer.bigcommerce.com/docs/storefront/wordpress/platform-integration/enabling-amp
Also, do you have the tagdiv mobile theme plugin activated?

Thank you!

Hello,

The subscription option is different from the newsletter. Unfortunately, if you add them to the newsletter and they are blocked, then they will need to add their email address. If they use the same browser, it will not be necessary anymore, as these are saved in cookies.
Unfortunately, for this situation, I don’t know how to give you a solution or a workaround.

Thank you!

Hi,

You need to disable the classic editor plugin to have the Gutenberg editor.

Thank you!

Hello,

Those elements, tagdiv partial and section lockers, are implemented only for the Gutenberg editor.

Thank you!

Hello,

If you want to update the theme, you should download the latest version of it from Theme Forest account and download it.
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
If you want, you can contact our custom work team here, and they can help you update the theme safely: https://tagdiv.com/premium-customization-services/

Thank you!

Hi,

I think that you have malware on the website.
If you want to update the theme, you should download the latest version of it from the Theme Forest account and download it.
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
You could consider reinstalling the WordPress version, and checking for this plugin wp-zexit.php. It might be wise to inspect via FTP if it doesn’t appear in the WordPress -> Plugins. Additionally, using Wordfence to scan the website and remove unknown users would be prudent.
Change admin passwords and delete admin accounts you are not familiar with;
– Delete any weird/unknown plugins;
– Delete the weird/unknown themes;
– Clean unfamiliar Theme Panel injected code (example – https://i.imgur.com/4q70kCv.png);
– Clean WordPress files (example – https://i.imgur.com/stJCqiK.png)
Please block /wp-json/tdw/save_css
If an attacker wants to target this URL /wp-json/tdw/save_css they can do so. Even if the website uses a different theme, the attacker can still try that URL. We could add an option to be able to enable/disable the Live CSS, it will be considered. But for now in order to remove it this can only be done with a modification to the composer plugin. I think that all that removing it requires is to comment this line of code – https://prnt.sc/RtwvL5Nc4ikR -> https://prnt.sc/ymZmhdUfp57U But as I mentioned, the attacker can still try to access the URL.

Thank you!

Hi,

@raaaj Do you have an extended support period?

Thank you!

Hi,

Please check if you have activated the tagdiv Standard pack plugin; if not, please activate it to access the settings for standard templates.

Thank you!

Hi,

My colleagues will reply soon.

Have a great day!

Hello,

Did you set the post limit after you created the subscription? If yes, you need to set the posted limit first and after create the subscription.

Thank you!

Hi,

You need to use single post featured background image not to have the option open in a new tab -> https://i.imgur.com/z75rAtZ.png
Also, for page speed, I recommend using the WP ROCKET plugin.

Thank you!

Hello,

Please check here -> https://prnt.sc/8jXZtSMa0O94

Thank you!

Hello,

Please provide the link to your website. Do you also have the amp plugin activated?
I don’t recommend to using amp, because it is deprecated -> https://developer.bigcommerce.com/docs/storefront/wordpress/platform-integration/enabling-amp

Thank you!