Hi,

You can contact us via email at contact@tagdiv.com and provide the wp-admin and cPanel access.

Thank you!

Hello,

Did you import the entire prebuilt website or only some templates?
Unfortunately, the demo on this site, https://au-ti.com/, doesn’t seem to be the same as here, http://staging.brightonwall.com/, and it’s not very clear exactly what the problem is either. Please provide some details about your steps and what you want to achieve.
Also, we don’t recommend to using amp, because it is deprecated -> https://developer.bigcommerce.com/docs/storefront/wordpress/platform-integration/enabling-amp

Thank you!

Hello,

Unfortunately, our theme has not been fully tested for this plugin, so yes, issues can arise when using it.
You can add the link for what social media you want here -> https://imgur.com/Oe836sk
Please make sure the links contain the https://www.

Thank you!

Hi,

To hide the credits section, please use this custom code CSS
.tds-s-page-credits-remaining {
display: none;
}

Set the code in Theme panel>Custom code>Custom css

Thank you!

Hello,

Please deactivate the jetpack boost. Please let only tagdiv plugins be enabled and check after.

Thank you!

Hello,

Please check if you have the same settings on the both rows and column if there is the same width.

Thank you!

Hi,

You need to activate the license normally for both and make sure that they are assigned in the section my license https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/

Thank you!

Hello,

I think that you have the row set to be sticky. Please check if the row/zone is sticky: https://app.screencast.com/Uk0g7Xa9ehy2j. Also, please check in the Website Manager: https://app.screencast.com/bDDZjdBTL6xSD

Thank you!

Hi,

Can you please provide some screenshots? Did you have created a mobile page? You can edit it with tagdiv Composer the page -> https://i.imgur.com/18WkWVN.png

Thank you!

Hi,

There are the names of the pages that you will open. If you will check this is how it works.

Thank you!

Hi,

Please check with tagDiv Composer if the page where you use pagination has rows set to “hide on pagination”— https://i.imgur.com/QwImtVz.jpg — https://i.imgur.com/wwkA1QY.png. If the option is enabled, that row will be hidden on pagination.

I hope this will help you!

Thank you!

Hi,

No, Please check this guide https://kinsta.com/knowledgebase/how-to-change-wordpress-site-title/#:~:text=In%20the%20WordPress%20dashboard%2C%20go%20to%20Settings%20%3E%20General.&text=The%20General%20Settings%20page%20shows,of%20your%20WordPress%20site%20title.

Thank you!

I will take a look via email if you provide the access.

Hi,

The external link is used if you want to add an external image and set only the link there. If you add the image, then you need to set the link for image link -> https://i.imgur.com/ILu23vl.png

Thank you!

Hi,

No, but if you want to have another name there, then you can change it like that.

Thank you!

Hello,

I would like to take a look. Can you please contact us via email at contact@tagdiv.com and provide the wp-admin access? Include the link to the topic in the email.

Thank you!

Hi,

Did you set the background image? To set a background image go in Theme Panel -> Background -> Mobile menu/mobile search => https://www.screencast.com/t/uvDejzbX

Thank you!

Hello,

Unfortunately, we haven’t tested any plugins for a sidebar. Maybe you can use the option from Appearances -> Widgets and use the widget sidebar element to assign the sidebar.

Thank you!

Hi,

Please use the php version 7.4 or 8.0

Thank you!

Hi,

Yes, the category is excluded.

Thank you!

Hi,

It is possible to have 503 only when robot is visiting the page. Try to simulate Facebook User Agent from your browser or rest client.

You can check Facebook user agents on developers facebook page: https://developers.facebook.com/docs/sharing/webmasters/crawler

Cloudflare could be the cause of your problem, because it blocks bad robots (Facebook should be good robot). Try to disable it and see if it works. If this is the problem, you need to contact Cloudflare support.
Also, please use the main if you have a child theme.

Thank you!

Hi,

It is also, flex block 1 -> https://i.imgur.com/1Y9EZBk.jpeg

Thank you!

Hello,

Please let me know if you have a child theme; if yes, please use the main theme. Also, please deactivate, delete, and reinstall tagDiv Composer from Newspaper -> Plugins and check if the issue persists.
Also, what version of the theme, WordPress and PHP, do you have?

Thank you!

Hello,

Please check now. I exclude for both blocks the category.

Thank you!

Hi,

Don’t hesitate to contact us if you have other questions.

Thank you!