Hi,

Don’t hesitate to contact us if you have other questions.

Have a great day!

Hello,

Usually, when this is happening, it is from an object cache that can be from a plugin that you have installed or from your host. Please check if you don’t create an object cache file on the backend -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/

Thank you!

Hello,

I am glad and we thank you for the feedback.

Have a great day!

Hello,

Unfortunately, changing the billing details for use with a free plan can only be done with custom work.
The code for shortcodes can be found in this path wp-content/plugins/td-subscription/includes/shortcodes -> https://i.imgur.com/213h9Rz.png
A workaround is to disable the billing details -> https://imgur.com/fE2YJNA

Thank you!

Hello,

Please check this topic https://support.advancedcustomfields.com/forums/topic/how-to-display-terms-with-no-link/#:~:text=Are%20you%20using%20an%20ACF,displaying%20it%20on%20the%20screen.&text=Hope%20this%20helps.

Thank you!

Hi,

Please let me know the type of ad.
If you have auto ads, then are displayed where they fit correctly and do not consider where they are set https://support.google.com/adsense/answer/9261805?hl=en. You can try to exclude them -> https://support.google.com/adsense/answer/9262311?hl=en

Thank you!

Hi,

Using our theme, you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/ The option that you need to use.
Suppose you created the mobile pages with tagDiv Composer. In that case, when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc, so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY.
So, the mobile responsive is what you see when that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
The Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin cannot.
For example, you can have the mobile theme plugin activated and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page, you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activated.

Thank you!

Hi,

Reset the license key from that website: https://www.screencast.com/t/Zt12bpyX
We can help with this request, but you will need to contact us via email at contact@tagdiv.com, and you’ll need to provide the license key, then we’ll set the key in our system to be checked and if this no longer appears on that domain, then the mentioned domain will be removed.

Thank you!

Hello,

You can translate the title “Latest articles”,from Theme Panel -> Translations -> Translations -> https://i.imgur.com/au65th8.png -> https://i.imgur.com/E46N46d.png

Thank you!

Hi,

To change your WordPress site language, go to Settings → General and look for the Site Language drop-down.
You can change the language from here https://i.imgur.com/DcQ5n5b.png If you upload the translation from Theme Panel -> Translation -> Translation and some words didn’t get the translation, then its possible to change if you edit with tagDiv Composer => https://www.screencast.com/t/dlfnb0fnX5, for example for the search template, please edit it and select the elements -> https://i.imgur.com/emO3j5e.png

Thank you!

Hello,

No, you can exclude them from sitemap. You do not need to include them in sitemap.

Thank you!

Hello Patrick,

Please make sure that the header for the homepage and posts is the same and that it is set globally.

Thank you!

Hello,

I suggest you build your own CPTs and taxonomies so you can edit them in the plugin.
This issue has already been discussed here: https://forum.tagdiv.com/topic/edit-slug-url-of-tdtax_app_category-to-something-custom/

Thank you!

Hello,

Please make sure that you used a cloud template for the header, and also for posts.
Also, please provide a video with your steps to set up a background video.

Thank you!

Hello,

Usually, when this is happening, it is from an object cache that can be from a plugin that you have installed or from your host. Please check if you don’t create an object cache file on the backend -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/

Thank you!

Hello,

Yes, will be fixed in the next theme update.

Thank you!

Hi,

Please let me know where you have set the anchor links.
Also, I did a test and it works.

Thank you!

Hello,

Please provide a video with your steps.
There are just titles that you can change with tagdiv Composer. If you are on the category template, you need to select the special filter for the current category, which dynamically displays the posts from that category within each category.
If there is an offset set, please check the block with “No posts” and delete it. Leave it empty with no space or value: https://app.screencast.com/Gh9jDf6t0XtLS
Also, if the travel appears in the menu, you must modify the menu.

Thank you!

Hi,

You need to have the latest version of the theme to work with the plugin provided by my colleague.

Thank you!

Hello,

I think that you have a plugin conflict there. Have you checked for a plugin conflict? Please deactivate ALL plugins except tagDiv ones; also, if you use a child theme or cache plugin, deactivate them, clear all cache, and try again.

Thank you!

Hello,

Reset the license key from that website: https://www.screencast.com/t/Zt12bpyX and remove the theme (delete), in this way the license will be available for the new website and then contact us by email at contact@tagdiv.com where you can give the license to check and unassign it from that website.

Thank you!

Hello,

Based on what I observe here, you just sent us an email yesterday https://i.imgur.com/0NCiXBV.png -> https://i.imgur.com/sgrdnOV.png, and my colleague has already replied to you.

Thank you!

Hi,

Okay.

Have a great day!

Hello,

Please import a cloud template for single to be able to edit it with tagDiv Composer https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/ -> https://forum.tagdiv.com/single-post-shortcodes/ https://www.youtube.com/watch?v=6m8-EebnfM0

Thank you!

Hi,

Using the mobile theme, you cannot add shortcodes, only text and image in the mobile editor;
You can’t edit the Mobile theme and AMP version with tagdiv Composer; the only settings are from Theme Panel -> Mobile Theme.
The mobile theme comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
So, if you want to have those shortcodes displayed, you need to disable the mobile theme plugin.
Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ and choose what mobile version you want.
You can translate the title “Latest articles”,from Theme Panel -> Translations -> Translations -> https://i.imgur.com/au65th8.png -> https://i.imgur.com/E46N46d.png

Thank you!