Hello,

Please provide some screenshots.

A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hi,

I just checked, and seems you managed to solve the issue -> https://i.imgur.com/Yh2SPlk.png

Thank you!

Hi,

I checked, and the images are not displayed also on the desktop version. I think that you have a plugin conflict, so please do a test using only tagdiv plugins and check after.

Thank you!

Hi,

Normally, it should be refreshed when you access the website. Please let me know what plugin for the cache you use.

Thank you!

Hello,

These prebuilt website designs were requested and, as a result, they were created. However, if you prefer, you can create your own design using the TagDiv Composer. If you wish, you can contact our custom work team, and they will be able to provide an estimate based on the desired design https://tagdiv.com/web-development-services/

Thank you!

Hi,

You need only to change the shortcode, and the style will be applied.

Thank you!

Hi,

What I can suggest is to update the theme to the latest version, 12.6.3; you can do a staging for testing the update, and if the problem persists, please make a full backup of all files and the database in case something goes wrong => https://forum.tagdiv.com/how-to-update-the-theme-2/ Also, if possible, disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/

Thank you!

Hi,

You can change the color from here: https://i.imgur.com/AL7c0dX.png. Edit with tagDiv Composer, and select the element in the tab general is the option to change the color.

Thank you!

Hello,

This is very strange. Please try to add the slide element on a new page and see if it is saved. Then, maybe you have some elements on the page that interfere with some plugin settings.

Thank you!

Hi,

Please provide some screenshots. Maybe you need to edit with tagdiv Composer, the single post template.

Thank you!

Hi,

You can pin posts by writing their ID here: https://prnt.sc/T8nYbP9csdZJ So, always display the same post.
Also, you can use the feature offset: https://forum.tagdiv.com/offset-feature/
Unfortunately, you cannot display only the first post “pinned” and the rest in the same element.

Thank you!

Hi,

You can change the date format from WordPress -> Settings -> General in Date Format => https://www.screencast.com/t/hMA3OjyexS where you can set the Date and Time Format.
Looks like that => https://www.screencast.com/t/NGI175bK -> https://hostpapasupport.com/format-date-time-wordpress/

Thank you!

Hi,

You can change the date format from WordPress -> Settings -> General in Date Format => https://www.screencast.com/t/hMA3OjyexS where you can set the Date and Time Format.
Looks like that => https://www.screencast.com/t/NGI175bK -> https://hostpapasupport.com/format-date-time-wordpress/

Thank you!

Hi,

I did a test on the live demo, and it seems there is a refresh of the page https://demo.tagdiv.com/newspaper_shop_kids_store/product/3-pack-toddler-girl-floral-and-polka-dots-tee-set/ Can you please provide a video or where is the issue?

Thank you!

Hello,

This plugin is not tested 100% with the theme. I think that you need to import a template individually for each language -> https://polylang.pro/doc/strings-translation/

Thank you!

Hi,

Please let me know what change you made; maybe you need to do them with the tagDiv Composer in the front.

Thank you!

Hello @heathcliff,

Please let me know what version of the theme you have.
Please make sure that you have the latest version of the theme 12.6.3
If an attacker wants to target this URL /wp-json/tdw/save_css they can do so. Even if the website uses a different theme, the attacker can still try that URL. We could add an option to be able to enable/disable the Live CSS, it will be considered. But for now in order to remove it this can only be done with a modification to the composer plugin. I think that all that removing it requires is to comment this line of code – https://prnt.sc/RtwvL5Nc4ikR -> https://prnt.sc/ymZmhdUfp57U But as I mentioned, the attacker can still try to access the URL.

Thank you!

Hello,

Please let me know what version of the theme you have.
Please make sure that you have the latest version of the theme 12.6.3
If an attacker wants to target this URL /wp-json/tdw/save_css they can do so. Even if the website uses a different theme, the attacker can still try that URL. We could add an option to be able to enable/disable the Live CSS, it will be considered. But for now in order to remove it this can only be done with a modification to the composer plugin. I think that all that removing it requires is to comment this line of code – https://prnt.sc/RtwvL5Nc4ikR -> https://prnt.sc/ymZmhdUfp57U But as I mentioned, the attacker can still try to access the URL.

Thank you!

Hi,

Can you please let me know how you added the image in the post content or using an element from tagDiv Composer?

Thank you!

Hi,

The tagDiv Composer is our page builder and it can be used for building pages and cloud templates, but not for creating posts. For this, you’ll need to use Gutenberg or a classic editor.
Using tagDiv Composer, you can build/edit the single post template (the layout of the posts).

Thank you!

Hi,

Please delete the logo text and logo icon https://i.imgur.com/Q0Be2Aj.png. Edit the header with tagdiv Composer.

Thank you!

Hello,

You have added in the post two Single Post Content elements, so the content is displayed twice, please remove one Single Post Content you can delete it with right-click.

Thank you!

Hi,

You can create your own contact form using contact form 7 or Ninja Form -> https://wpengine.com/resources/how-to-use-ninja-forms/. Set the shortcode in the column text.

Thank you!

Hi,

Please make sure that you don’t have mixed content errors; you can check the console. You have to use an SSL plugin to fix it and then try to activate it again -> https://www.hostinger.com/tutorials/fix-mixed-content-wordpress/ -> https://wordpress.org/plugins/really-simple-ssl/
Also, if the theme can’t be activated, please check the console and see if there are message errors.
Also, make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Thank you!

Hello,

Usually the “Invalid reply from server endpoint error” is caused by insufficient WP_Memory_limit, if you’ll set it to 256M, and is still not working, please double it and check the rest of the settings from our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ also make sure that you are using SSL and you have a good bandwidth, the one from our server is 1GB/s and the one that I use at home is 500MB/s, if you have low bandwidth, then you can access parts of the cloud, this can be done from the frontend, for example, if you are on a post -> https://i.imgur.com/4G74M7F.jpg or from tagDiv Composer -> https://i.imgur.com/2F6MhfI.png or from backend -> https://www.screencast.com/t/wekHmc7kJ8J

Thank you!