Hi,

We don’t know precisely what the issue is because we don’t know what setting can cause this issue.

Thank you!

Hi,

Please use this code .tdc-header-wrap .td-header-gradient:before
{
display: none!important;
}
Please set the code in the theme panel > custom code> advance css > phone– https://i.imgur.com/BOLeCit.png

Thank you!

Hi,

You can save elements/row with a right-click. You can’t save elements that are named single because those apply only to the Single Post template. You can save blocks, row.

Thank you!

Hi,

Please let me know if the problem still persists now.
I checked, and it is displayed well.

Thank you!

Hello,

Yes, I am well, I hope you are well too.
I’m glad that the problem is resolved.
You can use the posts loop element for this type of design and set the modules https://i.imgur.com/DroxiLo.jpg or import those blocks https://cloud.tagdiv.com/#/single/page/Blocks/1497 You can import blocks or create your own modules https://forum.tagdiv.com/modules-builder-newspaper-theme/

Thank you!

Hello,

Please disable the lazy load animation from here: https://www.screencast.com/t/O5pfqQdb and see the results.

Thank you!

If you want us to help you, then provide the access.

Hi,

Please send an email with those details.

Thank you!

Hi,

As I said, please provide access via email to investigate. If I can’t investigate, I can’t help you.
Those are for another theme.

Thank you!

Hi,

Do you have posts and cpts?

Thank you!

Hello,

Please check this topic https://support.rankmath.com/ticket/featured-image-not-displayed-for-post-shared-via-telegram/

Thank you!

Hello,

Please edit the template for search and set the filter on the block -> https://i.imgur.com/rkiALzF.png

Thank you!

Hello,

Unfortunately, you can’ set more post types on the same element.
You can create two headers and set for cpt a header and for posts another header.

Thank you!

Hi,

Please tell me where it only appears on one page or the entire site. Did you add any code or elements from another plugin?
Please follow the steps from this topic https://forum.tagdiv.com/topic/error-at-zones-6models-1dom-the-model-does-not-match-the-content-currene/ if you have a child theme; please use the main theme.
You can try to revert an old revision on a page/template -> https://www.wpbeginner.com/beginners-guide/complete-guide-to-wordpress-post-revisions/

Thank you!

Hi,

I understood it incorrectly the first time. You can add the comments element to the single post template without any issue because it doesn’t contain a reviews section https://i.imgur.com/eIuMmy5.png

Thank you!

Hello,

Please check the settings for alignment here -> https://i.imgur.com/Z6I72F4.png Also, in what element you have set the page counter view?

Thank you!

Hi,

This is very strange; we will try to investigate via email.

Thank you!

Hi,

Please update the PHP version to 8.0
Also, we can take a look. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials

Thank you!

Hi,

You didn’t change for mobile, you can change it for desktop -> https://i.imgur.com/ZRfxj0r.png
This is for mobile https://i.imgur.com/s0D9WQb.png

Thank you!

Hi,

I want to take a look. Can you please contact us via email at contact@tagdiv.com and provide the wp-admin access and let me know what is the page.

Thank you!

Hello,

Please make sure that you have correctly set the name of the taxonomies -> https://i.imgur.com/oJ4N6vb.png

Thank you!

Hello,

For me works https://i.imgur.com/qzQpVnD.png please provide the access.

Thank you!

Hello,

Maybe you have set full size for images in the blocks, please set medium https://i.imgur.com/exfBArJ.png

Thank you!

Hello,

You can change the image size here https://i.imgur.com/5G2PvXy.png

Thank you!

Hello,

Please let me know what theme version you have.
Please update the theme to the latest version 12.6.2.
This malware infects not only theme files but also WordPress files or other plugin files. This malware was not detected only in our theme but also in many other themes and plugins https://www.bleepingcomputer.com/news/security/massive-balada-injector-campaign-attacking-wordpress-sites-since-2017 / -> https://cybernews.com/security/wordpress-malware-epidemic-balada-injector/ -> https://www.geoedge.com/balda-injectors-2-0-evading-detection-gaining-persistence /
You could consider reinstalling the WordPress version, reinstalling the theme, and checking for this plugin wp-zexit.php. It might be wise to inspect via FTP if it doesn’t appear in the WordPress -> Plugins. Additionally, using Wordfence to scan the website and remove unknown users would be prudent.

Thank you!