Hello,

Please let me know what theme version you have.
Please update the theme to the latest version 12.6.2.
This malware infects not only theme files but also WordPress files or other plugin files. This malware was not detected only in our theme but also in many other themes and plugins https://www.bleepingcomputer.com/news/security/massive-balada-injector-campaign-attacking-wordpress-sites-since-2017 / -> https://cybernews.com/security/wordpress-malware-epidemic-balada-injector/ -> https://www.geoedge.com/balda-injectors-2-0-evading-detection-gaining-persistence /
You could consider reinstalling the WordPress version, reinstalling the theme, and checking for this plugin wp-zexit.php. It might be wise to inspect via FTP if it doesn’t appear in the WordPress -> Plugins. Additionally, using Wordfence to scan the website and remove unknown users would be prudent.

Thank you!

Hello,

If you have created mobile templates, then you need to convert the header/footer -> https://www.screencast.com/t/HrjOBNayd please check this video https://www.youtube.com/watch?v=SpGkOnJeNZY to be able to edit them with tagDiv Composer.

Thank you!

Hi,

Using our theme you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
If you created the mobile pages with tagDiv Composer, then when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
So, the mobile responsive is what you see when that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
The Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin cannot.
For example, you can have the mobile theme plugin activated and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page, you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activated.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.

Thank you!

Hi,

Please make sure that the settings are saved, and clear the cache.

Thank you!

Hi,

Please tell me where it only appears on one page or the entire site. Did you add any code or elements from another plugin?
Please follow the steps from this topic https://forum.tagdiv.com/topic/error-at-zones-6models-1dom-the-model-does-not-match-the-content-currene/ if you have a child theme; please use the main theme.
You can try to revert an old revision on a page/template -> https://www.wpbeginner.com/beginners-guide/complete-guide-to-wordpress-post-revisions/

Thank you!

it is changed https://i.imgur.com/pV9f32p.png

Hi,

Try to create your own css using inspector element -> https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/

Thank you!

Hi,

Please let me know what template you use from Recipe

Thank you!

Hi,

I would like to take a look. Can you please contact us via email at contact@tagdiv.com and provide the wp-admin access?

Thank you!

Hello,

You can create modules, with featured images https://forum.tagdiv.com/modules-builder-newspaper-theme/
Do you use the mobile theme?
You can hide the author and date on that grid for the mobile theme plugin, from Theme Panel -> Block Settings -> Meta info on Modules/Blocks => https://www.screencast.com/t/CvxrWymeyk

Thank you!

Hi,

Please provide a video.
A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hello,

You can change the title here https://i.imgur.com/vaCozEp.png

Thank you!

https://i.imgur.com/v2UvblD.png

Hello,

Usually, this happens with cache plugins. If the cache plugin does not have mobile support then the mobile theme version can be delivered instead.
The solution would be to use the recommended WP Super Cache plugin instead and activate these settings (especially the mobile device support): https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, please let me know what plugin for the cache you use now.
I hope this helps.

Thank you!

Hi,

What PHP version do you have?

Thank you!

Hello,

You can download the latest package from your account from Themeforest

Thank you!

Hi,

Use it with .td-header-gradient:before
{
background:none!important;
}

Hi,

Please provide some screenshots and the link to your website.

Thank you!

Hi,

This issue has been discussed already here, please check: https://forum.tagdiv.com/topic/featured-image-not-showing-in-whatsapp-share/
https://wordpress.org/support/topic/featured-image-is-not-showing-when-shared-via-whatsapp/
https://wordpress.org/support/topic/featured-image-not-showing-up-on-whatsapp/
https://theme.co/forum/t/whatsapp-share-thumbnail-not-showing/52140/5

Thank you!

Hi,

It is recommend to use only one plugin fort cache and also, please try the suggestion from here https://wordpress.org/support/topic/caches-desktop-version-for-mobile-and-vice-versa/

Thank you!

Hi,

Please get in touch with us via email at contact@tagdiv.com and provide the wp-admin and cPanel access.

Thank you!

Hi,

We can take a look so, please contact us via email at contact@tagdiv.com and provide the wp-admin and cPanel login and the license certificate and purchase code.

Thank you!

Hi,

What version of the theme, wordpress, and PHP do you have?

Thank you!

Hi,

Please let me know what theme version you have.
Also, please update the PHP version to 8.0

Thank you!

Hi,

Please use my code and set it.

Thank you!