Hello,

Please contact us via email at contact@tagdiv.com and provide the wp-admin access.

Thank you!

Hi,

We would like to investigate this issue.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you

Thank you!

Hello,

If you want to update the theme, you can request a quote to the custom work team https://tagdiv.com/web-development-services/

Thank you!

Hello,

I recommend updating the theme to the latest version, 12.6 to be updated and to don’t have malware.
If you want to update the theme, you should download the latest version of it from Theme Forest account and download it.
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/

Thank you!

Hi,

Please let me know what version of the theme you have.

Thank you!

Hi,

This is strange. Did you clear the cache?

Thank you!

Hi,

Normally, no, especially if you do a quick test.

Thank you!

Hello,

Please activate the tagdiv Newsletter plugin and clear the cache.

Thank you!

Hi,

This issue is related to the Facebook, you can find more details here https://developers.facebook.com/support/bugs/280868194805721/
The issue is not only for the Newspaper theme; it is general.

Thank you!

Hi,

This issue is related to Facebook, you can find more details here https://developers.facebook.com/support/bugs/280868194805721/
The issue is not only for the Newspaper theme; it is general.

Thank you!

Hi,

This issue is related to the Facebook, you can find more details here https://developers.facebook.com/support/bugs/280868194805721/
The issue is not only for the Newspaper theme; it is general.

Thank you!

Hello,

Normally, after an update, blocks shouldn’t disappear or have different colors applied. Please proceed with the update using only the TagDiv plugins, without having any extra plugins activated.

Thank you!

Hi,

Please let me know what header you use. If you have a standard header, you can use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
Also, please provide the link to your website.

Thank you!

Hello,

Please provide more details about the ad type, how you set in what element, and the link to your website.

Thank you!

Hi,

I’m not sure I fully understand what the issue is there. Can you please explain once again, clearer with some extra information, screenshots/videos?
A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hi,

You are probably uploading the whole theme package. You have to upload only the theme zip file, not the whole package which contains other items
– https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
How to update the theme https://forum.tagdiv.com/how-to-update-the-theme-2/
Requirements for Newspaper => https://forum.tagdiv.com/requirements-for-newspaper/

Thank you!

Hello,

I’m sorry, but from the very beginning, we recommended WP BAKERY only for pages, not for posts, because from the beginning this functionality has not been tested -> https://i.imgur.com/CpUnFkr.png -> https://forum.tagdiv.com/how-to-use-visual-composer/
I checked the post and the images are displayed -> https://i.imgur.com/aYUHRP7.jpg

Thank you!

Hi,

Please edit the cloud template with tagDiv Composer -> https://i.imgur.com/j8YvKks.png click on the block and remove the offset -> https://i.imgur.com/dJ0iFQu.png let that field empty.

Thank you!

Hi,

Please provide screenshots of where the button is because I don’t see any screenshots in this topic.
Also, the login credentials are deleted because this is a public forum.

Thank you!

Hello,

Typically, no. Shortcode should work regardless of what page or template it is assigned to. Could you provide the link to the website?

Thank you!

Hi,

I get what you’re saying, and it seems like more users are reporting this issue. We’ve discovered that Facebook has made some changes in how things work, and you can find more details here: https://developers.facebook.com/support/bugs/280868194805721/

Thank you!

Hello,

The type ACF oembed is not implemented in the theme. It is implemented to support fields like text, url, email, textarea, number, select, checkbox, radio, button group, and date picker.

Thank you!

Hi,

You need to increase the percentage of the top proprietary css.

Thank you!

Hello,

If you want to update the theme, you should download the latest version of it from Theme Forest account and download it.
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/

Thank you!

Hi,

Please disable the lazy load from theme panel and check after.

Thank you!