Hi,

Please make sure that you have the latest version of the theme, 12.5.1

Thank you!

Hello,

Please provide a screenshot where you have added the video https://i.imgur.com/C1FcqJf.jpg

Thank you!

Hi,

Did you import only the header template? You can delete the class if you don’t want it.
The code is used for this text https://i.imgur.com/qLt3ukD.png
This is the code, you cam set it in the raw css
.td-living-logo:before {
content: 'PRO';
color: #3894ff;
background-color: #000;
padding: 1px 3px;
font-family: Roboto Condensed, sans-serif;
font-size: 11px;
line-height: 1;
letter-spacing: 2px;
position: absolute;
right: 0;
top: 11px;
z-index: 1;
}
.td-living-logo .tdb-logo-text-tagline {
position: relative;
left: 2px;
}

Thank you!

Hi,

Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you

Thank you!

Hi,

Please tell me where it only appears on one page or the entire site. Did you add any code or elements from another plugin?
Please follow the steps from this topic https://forum.tagdiv.com/topic/error-at-zones-6models-1dom-the-model-does-not-match-the-content-currene/ if you have a child theme; please use the main theme.
You can try to revert an old revision on a page/template -> https://www.wpbeginner.com/beginners-guide/complete-guide-to-wordpress-post-revisions/

Thank you!

Hello,

A plugin causes the problem; I think you have a plugin for a table of contents; if you disable the plugin, the line will no longer be there https://i.imgur.com/evIYURS.png

Thank you!

Hi,

Please provide a video with your settings on the elements.

A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hi,

You can use this option to filter a block by a taxonomy: https://i.imgur.com/q2evu55.png
The filter taxonomy-current is used on the template for taxonomies; on other templates, there are specific filter options https://forum.tagdiv.com/flex-block-settings-guide/

Thank you!

Hi,

The mobile theme comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
So, if you want to use the cloud templates, then you need to disable the mobile theme and AMP plugins, and then use the responsive version.
You can disable the mobile theme plugin on the pages from the Gutenberg editor using the following option => https://www.screencast.com/t/axXRJsWby
Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ -> https://forum.tagdiv.com/topic/amp-pages-not-working-well-with-this-theme/ and choose what mobile version you want.

Thank you!

Hi,

Please try the first option, using the import and export option.
Please check the topic provided; there is an explanation of how to do it https://i.imgur.com/JbqdUzs.png

Thank you!

Hi,

For this website, you can do the design with tagdiv Composer. The class is set on the logo element and the code css is set in the css code https://i.imgur.com/gJhSqWx.png

Thank you!

Hi,

My recommendation is that before updating the theme to make a full backup for the database and current website, disbale the extra plugins during the update process, after that update the theme manually – https://forum.tagdiv.com/how-to-update-the-theme-2/ (after the theme update, make sure that the needed plugins are installed, like tagDiv Composer, maybe tagDiv Standard Pack and tagDiv Cloud Library).
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/

Thank you!

Hi,

Please let me know what error you have. Also, did you make a test using only tagdiv plugins?

Thank you!

Hello,

Please contact us via email at contact@tagdiv.com and provide the wp-admin access.

Thank you!

Hi,

You need to set the post type for all elements, inclusive of the search element -> https://i.imgur.com/dq0ejNq.png

Thank you!

Hi,

Yes, you can. please make sure that you have set the cpt in the post type on the post loop or what block you use.

Thank you!

Hi,

You can set a for each CPT a search template https://i.imgur.com/K6YaZHA.png, in that template, you need to set the cpt post type -> https://i.imgur.com/5OGNAVh.png

Thank you!

Hi,

Please also, check the files because the code can be injected in the index, wp_options and delete the code which looks strange https://forum.tagdiv.com/topic/update-required-newspaper-12-1-1-brings-extra-security/

Thank you!

Hi,

Please try to use Flex Block Builder, set a module and check if it works, if not then please contact us via email.

Thank you!

Hello,

This is the easy option.
You can for Cloud Templates to copy-paste the code => https://i.imgur.com/SSgIAGm.png from a template to a new template.
Also, you can check this topic https://forum.tagdiv.com/topic/move-theme-changes-from-staging-to-live/

Thank you!

Hi,

There are more files. The next week will be the update.

Thank you!

Hi,

Did you check? Please provide the link to yor website.

Thank you!

Hi,

Please update to the version 12.5.1

Thank you!

Hello,

Please delete the code from where you added, it because the code is not complete, please check it.
Also, please let me know why you need to add a code for login because the theme has more elements for login.

Thank you!

Hi,

The custom field can’t be opened in modal, that is why I recommend using gallery element -> https://i.imgur.com/H6MpKw3.png

Thank you!