Hi,

Did you check the console not to have mixed content? Do you have the really simple ssl plugin installed?

Thank you!

Hello,

Please let me know if this plugin has the option to create shortcodes. If yes, then please try to use the shortcode to display the locations, categories, and organizers.
A shortcode can be inserted by using the element called “Column text” or “Text with title”.
“Column text” and “text with title” elements have a button called “edit content” and if you click on that button, the WP Editor will open, and you can add some text/code/shortcode there. Close the WP Editor from X, save the changes from Composer and view the page to see the changes.

Thank you!

Hi,

Maybe you have enabled the option to optimize the js, and this interferes with the option; please check the settings https://forum.tagdiv.com/autoptimize-install-configuration/

Thank you!

Hello,

It is on the list, but I don’t know when it will be implemented; if you really need this, then it can be done with custom work.

Thank you!

Hello,

We can take a look at this and investigate the issue. Please do a full backup to all files and databases and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.

Thank you!

Hi,

I hope the plugin and the website that mentions the problem to fix the version.

Thank you!

Hello,

I’m glad that you have found the settings.

Have a great day!

Hello,

I’m glad that you have figured it out.

Have a great day!

Hello,

I don’t know why the plugins and the license were deactivated. Please ask your host if there was suspicious activity on the server; you can check the error log.

Thank you!

Hi,

For the menu, you can assign a new menu in the mobile menu https://i.imgur.com/wQd1eIu.png for the mobile version. You need to assign the menu with tagDiv Composer -> https://forum.tagdiv.com/main-menu/
You can use the Global Colors option from Manager -> Global Colors -> https://i.imgur.com/PM6VoBL.png
The dark mode can be achieved only with a plugin.

Thank you!

Hello,

Unfortunately, no. The News ticker element doesn’t have the option to display the date.

Thank you!

Hello,

Please let me know why you can’t contact us via email.

Thank you!

Hello,

To change the font and color for the mobile menu please go to Theme Panel -> Theme Colors -> Mobile menu/mobile search => https://www.screencast.com/t/0CvSgXp9H to set a background image go in Theme Panel -> Background -> Mobile menu/mobile search => https://www.screencast.com/t/uvDejzbX to change the font from Theme Fonts => https://www.screencast.com/t/ANBQe7hQhJd

Thank you!

Hello,

I verified, and it seems to be displayed well: https://i.imgur.com/6iXYocB.png. Can you please provide a screenshot of the issue?

Thank you!

Hello,

You can try this plugin https://wordpress.org/plugins/text-to-audio/

Thank you!

Hello,

This issue, which is on our list of bugs, will be fixed in future updates.

Thank you!

Hi,

Please make sure that you don’t have mixed content errors; you can check the console. You have to use an SSL plugin to fix it and then try to activate it again -> https://www.hostinger.com/tutorials/fix-mixed-content-wordpress/ -> https://wordpress.org/plugins/really-simple-ssl/
Also, if the theme can’t be activated, please check the console and see if there are message errors.
Also, make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Thank you!

Hello,

Please check if this code is missing from your .htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/ this requirement is not displayed in System Status.
You can import a page template from tagDiv Cloud Library from frontend -> https://i.imgur.com/crxdDEm.png

Thank you!

Hello,

Please contact us via email at contact@tagdiv.com and provide the license certificate and specify which license you want to assign to each domain.

Thank you!

Hi,

Can you please provide a video of how you insert the videos?
A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hello,

I’m glad you figured it out.

Have a great day!

Hello,

Please check like in this video https://we.tl/t-f2r4yfhYzj

Thank you!

Hi,

I think an object cache causes the problem -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/. Please check the guide and delete the file and try after to activate the theme.

Thank you!

Hello,

This can be if, at that moment there were more requests to our server; please try a few times.

Thank you!

Hi,

Please click on the check for updates https://i.imgur.com/1eIs0vk.png. Also, please make sure that you don’t have a plugin conflict.

Thank you!