Hello,

If you get a message like this“Sorry, you are not allowed to access this page.” ,then you can solved this problem in this way:
go in Newspaper> System status and replace the url from: -> https://i.imgur.com/WlRnszw.png
admin.php?page=td_system_status
in
admin.php?page=td_system_status&reset_registration=1
And try after that to activate the theme.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide wp-admin login (to can login in WordPress admin zone) and the license. We will take a look at the problem and we’ll fix it. Include a link to this topic in the email.

Let me know the results!

Thank you!

Hi,

You need to edit with tagDiv Composer and change the font for each element that you want https://i.imgur.com/xp4zoTb.jpg
-> https://www.youtube.com/watch?v=SoGQ0d5kIBg -> https://www.youtube.com/watch?v=jQvA64uTLkI
Also, you can use global font from Manager(Website Manager) -> Global fonts -> https://i.imgur.com/iY0bh4Y.png

Thank you!

Hi,

Did you install some plugins recently or update them? Please also do a test using only tagdiv plugins.

Thank you!

Hi,

My colleagues will investigate by email, and tell you what can be done.

Thank you!

Hello,

We can take a look at this and investigate the issue. Please do a full backup to all files and databases and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.

Thank you!

Hi,

For Mobile Theme plugin, you can change the logo from Newspaper -> Theme panel -> Mobile theme -> Header and the copyright text in footer -> subfooter.

Thank you!

Hi,

In the file is the code https://i.imgur.com/pM73rZz.png -> https://we.tl/t-EUDawEPEOB and the code in Raw Html.

Thank you!

Hello,

I did a test, and works https://i.imgur.com/RIqIc70.jpg -> https://i.imgur.com/aMU7lJB.png
Please try another browser.

Thank you!

Hi,

I analyzed it, and you have used a plugin to optimize the css and images-> https://i.imgur.com/gr3vIlG.png. Please turn it off and check after.

Thank you!

Hi,

I would like to take a look, can you please contact us via email at contact@tagdiv.com and provide the wp-admin access?

Thank you!

Hi,

Did you update the theme or other plugins recently? Or did you install a new plugin? Please do a test using only tagdiv plugins and check then.

Thank you!

Hi,

You can create a CPT -> https://forum.tagdiv.com/introduction-cpt-acf-newspaper-theme/and use it only for this. You can translate all elements from the Theme Panel.

Thank you!

Hi,

Please let me know if you use extra plugins. Please do a test using tagdiv plugins.

Thank you!

Hi,

Unfortunately, this plugin is not tested with the theme, but a solution is to deactivate the plugin during the changes.

Thank you!

Hi,

Yes, I see the image, but I don’t see the message error because its background color black > https://i.imgur.com/l110iCY.png

Thank you!

Hi,

It seems you don’t have to set the featured image for those posts -> https://i.imgur.com/ja3fUzr.png because it seems other posts have the featured image.

Thank you!

Hi,

Did you set a start time here https://i.imgur.com/LQsjKt7.png? Please clear the cache.

Thank you!

Hi,

Maybe you have delete it; you need to create a new category called Featured and set the slug -> https://i.imgur.com/w1U5IIT.png

Thank you!

Hello,

Please let me know what plugin for the cache. You can check if you don;t have an object file -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/ ; please remove it and check after.

Thank you!

Hi,

Is it the same message error?

Thank you!

Hi,

Yes, you have 403 error, so now you need to go to the network and preview the response -> https://i.imgur.com/3p9gOMF.png

Thank you!

Hi,

Sorry for the misunderstanding. What you say seems to me that it sounds more like a forum, and you can use a plugin for this.
You can translate the comments section from Theme Panel -> Translations -> Translations
Also, the screenshots you provide don’t work -> https://i.imgur.com/TSGnw5W.png

A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you

Hi,

Did you try to make a change in the ACF plugin? For more information about how this plugin works, you need to contact the authors of the plugins.

Thank you!

Hello,

Please provide more details about what you are referring to with screenshots.
A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hi,

If the settings are not saved, please check the console https://i.imgur.com/0ex2unk.png and check the suggestion from here https://forum.tagdiv.com/topic/newspaper-theme-panel-settings-are-not-being-saved/

Thank you!