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Anamaria
tagDiv Staff

Hello,

Please let me know your version of the theme and the PHP.
Please check if you have the latest version 12.4, and the PHP version, 8.0, not 8.1 or 8.2

Thank you!

Anamaria
tagDiv Staff

Hi,

You need to check here what menu you have -> https://i.imgur.com/TDdJJ3g.png and after searching it to edit it -> https://i.imgur.com/IcsSbUU.png

Thank you!

Anamaria
tagDiv Staff

Hi,

I think that you have something in the editor; normally, please check the code editor to see if there is custom css.
Also, please provide screenshots.

Thank you!

Anamaria
tagDiv Staff

Hi,

The screenshot doesn’t work https://i.imgur.com/SLJIBng.png
Also, yes, you can try to recreate the template https://we.tl/t-aa68495xnA

Thank you!

Anamaria
tagDiv Staff

Hello,

If you have created mobile templates, then you need to convert the header/footer -> https://www.screencast.com/t/HrjOBNayd please check this video https://www.youtube.com/watch?v=SpGkOnJeNZY to be able to edit them with tagDiv Composer.

Thank you!

Anamaria
tagDiv Staff

Hello,

The posts loop doesn’t display posts because you have only three posts in that category, and if you have the flex block, the posts are displayed in that block.
I think the posts loop is set as an offset, so select the block and remove the offset -> https://i.imgur.com/dJ0iFQu.png let that field empty.
Read more about it here: https://forum.tagdiv.com/offset-feature/

Thank you!

Anamaria
tagDiv Staff

Hello,

Unfortunately, this plugin is not tested with the theme, so we don’t know exactly how it works.

Thank you!

Anamaria
tagDiv Staff

Hello,

I think that is a post; please provide the link to it. You need to add a header template, as it is described in the video; you can choose what template you want -> https://cloud.tagdiv.com/#/load/Headers; you need to import and assign it globally.

Thank you!

Anamaria
tagDiv Staff

Hello,

Sorry, I think the Helvetica neue lt pro is used on this demo, for logo or Playfair Display.

Thank you!

Anamaria
tagDiv Staff

Hi,

Please make sure that when you add it, it is full size https://imgur.com/OknhKDS.

Thank you!

Anamaria
tagDiv Staff

Hi,

Yes, you can contact us via email at contact@tagdiv.com and provide temporary wp-admin access. Also, provide a screen record of the problem you have. We’ll check it as soon as possible.

Thank you!

Anamaria
tagDiv Staff

Hi,

Can you let me know why you need to edit the bottom margin for each post?+

Thank you!

Anamaria
tagDiv Staff

Hello,

I recommend using cloud templates, which are more flexible. To hide the description for the template that you have you need to use a custom code css
.td-category-description
{
display: none;
}

The code needs to be set in Theme panel -> Custom code -> Custom CSS => https://www.screencast.com/t/fxetQe24ZHf

Thank you!

Anamaria
tagDiv Staff

Hello,

Please edit the file td_instagram.php in this path td-composer/legacy/common/wp_booster/td_instagram.php and remove https://i.imgur.com/Mg9DE3w.png “comments_count,like_count” line 655

Thank you!

Anamaria
tagDiv Staff

Hello,

Have you checked for a plugin conflict? You will have first to start looking for a plugin conflict. Please deactivate ALL plugins except tagDiv ones; also, if you use a child theme or cache plugin, deactivate them, clear all cache, and try again.
Also, did you receive a message error?

Thank you!

Anamaria
tagDiv Staff

Hello,

You need to have posts, with featured images to be displayed in the block -> https://forum.tagdiv.com/featured-image-or-video/

Thank you!

Anamaria
tagDiv Staff

Hello,

For this, you need to contact the authors of the plugin. The theme doesn’t have a SEO plugin.

Thank you!

Anamaria
tagDiv Staff

Hello,

Do you use a plugin for web stories?

Thank you!

Anamaria
tagDiv Staff

Hello,

You can set the link here https://i.imgur.com/n9hoNgq.png

Thank you!

Anamaria
tagDiv Staff

Hello,

You need to delete the background color an set the background image in the tab css on the row.

Thank you!

Anamaria
tagDiv Staff

Hello,

Please activate the tagdiv Cloud library and tagdiv Composer plugins.

Thank you!

Anamaria
tagDiv Staff

Hello,

If you have created a mobile page, please disable the mobile theme and amp plugins.
Using our theme you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
If you created the mobile pages with tagDiv Composer, then when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
So, the mobile responsive is what you see then that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
Mobile responsive version of the theme and the mobile page editor can be edited with tagDiv Composer, the mobile theme plugin not.
For example, you can have the mobile theme plugin activated and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activated.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.

Thank you!

Anamaria
tagDiv Staff

Hi,

You can check this topic https://forum.tagdiv.com/topic/text-too-small-to-read-clickable-elements-too-close-together/ about a similar problem.

Hope this helps you!

Thank you!

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