Hi,

Please disable the redirect from the mobile version to amp -> https://i.imgur.com/xJSvN1r.png

Thank you!

Hi,

This can be done only with custom work, or some plugins.
For example, if a plugin has a shortcode you can add it to the page using column text, and assign that page to the custom page from My Account.

Thank you!

Hi,

Maybe you can try to set the color for the zone in the tab css, using tagDiv Composer.

Thank you!

Hi,

Please make sure that you have the cloud templates assigned to the header, footer or what header/footer did you use.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/

Thank you!

Hi,

Please stretch the row -> https://i.imgur.com/ecnut3f.png
Thank you!

Hi,

You can add in the ad box only one image, you can try to use ad rotate and set the code in ad box-> custom code.
You can try if this plugin works https://wordpress.org/plugins/adrotate/

Thank you!

Hello,

To implement the users reviews, please check this guide -> https://forum.tagdiv.com/user-reviews/

Thank you!

Hi,

The option to turn them off (the ads )can be found in Newspaper -> System status -> https://i.imgur.com/N5Iq4j6.png

Thank you!

Hello,

I just verified, but for me the pages and email are not showing, can you give an example? -> https://i.imgur.com/mdXKXhR.png

Thank you!

Hi,

Please make sure that the settings are saved, and please clear the cache a few times.

Thank you!

Hi,

The theme has only this option for tags https://i.imgur.com/pDGwj6I.png
We don’t have a tested plugin for this.

Thank you!

Hi,

Normally, f you create a page, you can’t assign that page template to another page. You can save the elements/blocks https://i.imgur.com/BTdbQoM.png and use it for other pages, also, if you create a new template, depends on what type of template, posts/author/category. You can assign the template for a specific type.
Also, you can hide the author using the option on the blocks, edit the page and select the block you want to edit and in the tab called “Layout” you can hide the author => https://www.screencast.com/t/fjrVaQm5IX

Thank you!

Hi,

A shortcode can be inserted by using the element called “Column text” or “Text with title”. For example, in the step3 here: https://forum.tagdiv.com/add-cryptocurrency-price-ticker-widget/
“Column text” and “text with title” elements have a button called “edit content” and if you click on that button, the WP Editor will open, and you can add some text/code/shortcode there. Close the WP Editor from X, save the changes from Composer and view the page to see the changes.

Thank you!

Hi,

Please provide a video with your steps, to be able to understand exactly what you want to achieve.

Thank you!

Hello,

Unfortunately, you can add only using cloud templates. This option works only for cloud templates, it does not work for standard templates, nor for mobile +amp.

Thank you!

Hi,

Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– the license certificate and purchase code
– a link to this topic in order to identify you
– specify the current domain you need to assign the license key

Thank you!

Hello,

For mobile theme + Amp the content need to be added in Mobile Editor -> https://www.screencast.com/t/xbgZG8kH
To have the option exit amp, you need to enable the redirect mobile devices to the amp.
For about us, you translate it from Theme Panel -> Translations-> Translations or you can simply set a space and then will not be displayed.
Please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ -> https://forum.tagdiv.com/topic/amp-pages-not-working-well-with-this-theme/ and choose what mobile version you want.

Thank you!

Hi,

You need to set a new value as you want for each element -> https://forum.tagdiv.com/modules-builder-newspaper-theme/

Thank you!

Hi,

Please provide more details about what blocks are not working with screenshots.

Thank you!

Hello,

Please follow the steps from this topic https://forum.tagdiv.com/topic/error-at-zones-6models-1dom-the-model-does-not-match-the-content-currene/ if you have a child theme; please use the main theme.
You can try to revert an old revision on a page/template -> https://www.wpbeginner.com/beginners-guide/complete-guide-to-wordpress-post-revisions/
If there is still a problem, you can send us an email at contact@tagdiv.com and provide wp-admin and cPanel login. We will take a look at the problem and we’ll fix it. Include a link to this topic in the email.

Thank you!

Hi,

Usually, the ads are set in the element AD BOX, and you can remove it, edit with tagDiv Composer, select the viewport for phone and select the Ad box element and with right-click you can delete it => https://www.screencast.com/t/2GfCVx9BCAw7 or with drag & drop place it into the deleting red zone from the bottom right of the page

Thank you!

Hi,

I would like to take a look, can you please contact us via email at contact@tagdiv.com and provide the wp-admin access?

Thank you!

Hi,

You need to translate the English (original language) header for each language in part – https://i.imgur.com/CDmeHCf.png you should have them for each language cloud template – https://i.imgur.com/4agmUtg.png
A much simpler and faster alternative is to duplicate the cloud template you want to use in another language, edit it and select the desired language – https://i.imgur.com/z1CqgBo.png (edit the name) – https://i.imgur.com/dPX8ROs.png – https://i.imgur.com/Lc81IgP.png This method needs to be used to translate all cloud templates.
The pages are created with tagDiv Composer which is a page builder, when WPML is used it cannot translate everything that was built with the page builder and must be edited for each language separately. Please open the page in the editor and click on translate – https://i.imgur.com/TXH6y1c.png
When you make the corrections, make sure you are on the page with the language you are editing, and if you use the cache, or object cache, please clear it.

Thank you!

Hi,

Please provide a screenshot. Normally, you need to edit the page that is assigned, to do customization using the element modal popup-> https://forum.tagdiv.com/modal-popup/

Thank you!

Hi,

Please try to use another category template for the category videos.
This issue is because is the same cloud template, and if you add an element this will appear on all categories that use the same template.
If you want the same style of your categories/posts, then you can duplicate a template/layout for every category/post to have a different template, make the specific changes and assign it to that category/post.
Check this topic: https://forum.tagdiv.com/topic/different-logo-in-categorypage/ ; Here
is explained step by step how you can duplicate a template.

Thank you!