Hello,

I’m not exactly sure how you want the mobile version to look, but if you want the responsive version to appear, please deactivate the TagDiv Mobile Theme plugin. Once you do that, the changes will show up, because right now I can see that you’re no longer using the mobile theme on posts.
Using our theme, you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/ The option that you need to use; for this , you need to convert the header and footer -> https://www.screencast.com/t/HrjOBNayd to edit with tagdiv Composer.
Suppose you created the mobile pages with tagDiv Composer. In that case, when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc, so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY.
So, the mobile responsive is what you see when that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
The Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin cannot.
For example, you can have the mobile theme plugin activated and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page, you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activated.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.

Thank you!

Hello,

If you don’t have the Mobile Theme plugin active, do you perhaps only have the AMP plugin? Also, please send us a link to your website so we can check it, as it could also be a conflict with an optimization plugin.

Thank you!

Hello,

Please provide more details about your menu. You can edit with tagdiv Composer if you have a cloud header. Please provide the link to your website and a screenshot of what you want to change.

A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hello,

You can try to set that code in a test page using column text or raw HTML and check if it works; after you can set it on the homepage.

Thank you!

Hello,

I would like to take a look. Can you please email us at contact@tagdiv.com with the wp-admin access and include the link to the topic in the email?

Thank you!

Hello,

I see that you now disable the mobile theme plugin. Now to set the logo, please edit with tagDiv Composer, select the viewport on phone, select the header logo and change it => https://i.imgur.com/cR7F0v4.png

Thank you!

Hello,

I apologize for the long wait for a solution. However, considering that it’s the Easter holiday period here, some of our colleagues are on vacation, which has caused this delay. I hope that in the coming days, my colleague will be able to assist you

Have a great day!

Hello,

Please get in touch with us via email, and I will fix it for you.

Thank you!

Hi,

A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hi,

Yes, we offer custom services for our theme and beyond. You can contact us here: https://tagdiv.com/submit-a-request/ and let us know your requirements.
We also offer hosting and maintenance services -> https://tagdiv.com/wordpress-hosting/ -> https://tagdiv.com/website-maintenance/

Thank you!

Hello,

I would like to take a look. Can you please email us at contact@tagdiv.com with the wp-admin access and include the link to the topic in the email?

Thank you!

Hi,

I think you deleted some code that made that design look like that. I want to take a look. Can you please email us at contact@tagdiv.com with the wp-admin access and include the link to the topic in the email?

Thank you!

Hello,

Please edit with tagdiv Composer, select the RAW HTML, and here you can change the text https://i.imgur.com/cqnvTl5.png

Thank you!

Hello,

As @simchris said, if it was working until now and you haven’t made any changes to the website, then it’s a problem caused by Facebook.

Have a great day!

Hello,

To move a block, you need a mouse that can scroll, like in this video -> https://we.tl/t-yPNMfGu4XS

Thank you!

Hello,

Please let me know how you have tried to delete the element. You can delete an element with a right-click you can delete => https://i.imgur.com/BnhhxVh.png , or selecting the element and with drag & drop place into the deleting red zone from the bottom right of the page => https://i.imgur.com/vkQVCjn.jpg

Thank you!

Hello,

Please provide some screenshots and provide the link to your website.

A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hello,

I just checked now, and you have disabled the mobile theme from homepage. Do you want to use it? If yes, then please check the logo from Theme Panel -> Mobile theme -> header to have your logo on the posts, categories, etc. -> https://i.imgur.com/YStg9po.png

Thank you!

Hello,

Please make sure that you have the tagdiv Composer and tagdiv Cloud Library plugins installed.
Also, you can provide screenshots.

Thank you!

Hello,

Please make sure that you have a different license on that domain, and please contact us via email, provide the license certificate, and specify the domain you want to be assigned.

Thank you!

Hello,

You can use only mobile theme without AMP, or create a mobile page.
Using our theme, you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/ The option that you need to use; for this , you need to convert the header and footer -> https://www.screencast.com/t/HrjOBNayd to edit with tagdiv Composer.
Suppose you created the mobile pages with tagDiv Composer. In that case, when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc, so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY.
So, the mobile responsive is what you see when that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
The Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin cannot.
For example, you can have the mobile theme plugin activated and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page, you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activated.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.

Thank you!

Hi,

I’m glad it’s been resolved. I will pass this information on to the designers.

Have a great day!

Hello,

You can remove the Single Post Author Box using Edit with tagDiv Composer on the Single Post Template and with a right-click you can delete => https://i.imgur.com/BnhhxVh.png , or selecting the element and with drag & drop place into the deleting red zone from the bottom right of the page => https://i.imgur.com/vkQVCjn.jpg

Thank you!

Hi,

I apologize, the issue is more complicated than I initially thought, so I asked a colleague with more experience to investigate your problem. He will reply to you by email and will make a few suggestions to help identify the issue.

Thank you!

Hi,

I think that is something with your page because, for me, it works. There is a page named Test -> https://prnt.sc/0bP08nk4a8Ul and works.

Thank you!