Hello,
A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

I installed the prebuilt website Nomad, and the template is like this -> https://i.imgur.com/JM1cPVO.jpg -> https://i.imgur.com/CaUbBU5.jpg maybe after you send me a video I’ll figure out why it doesn’t work for you

Thank you!

Hello,

Normally the email is like this -> https://i.imgur.com/DCOPEY1.png I use WP Mail SMTP. Can you do a test using only the tagDiv plugins and the WP Better Emails plugin?

Thank you!

Hello,

The max_input_vars need to be added in the php.ini or .htaccess -> https://i.imgur.com/CFTUBOV.png

Thank you!

Hi,

Please let me know what plugin for the cache you use.
Also, please purge the cache.

Thank you!

Hello,

You can change the color using tagDiv Composer -> https://i.imgur.com/JW5e6NE.png
Also, you can use the Global Colors option from Manager -> Global Colors -> https://i.imgur.com/PM6VoBL.png
For copyright please check this video -> https://www.screencast.com/t/EGGYToaC5v

Thank you!

Hello,

To test different sizes you have to use a tool to make them responsive, the settings do not work on Zoom, but on the browser’s dimensions -> https://i.imgur.com/EgXT6Sr.png -> https://amiresponsive.co.uk/

Thank you!

Hello,

If the code needs to be set between head tags, this can be put in our theme in Theme Panel -> Analytics/Js Codes -> https://prnt.sc/10jk7fq

Thank you!

Hello,

The Analytics code needs to be added in our theme in Theme Panel -> Analytics/Js Codes -> https://prnt.sc/10jk7fq Please delete it from where you added it and check after.

Thank you!

Hello,

Please provide the link to your website. Normally, the comments are available only in a single post template and homepage. Do you use a plugin for comments?

Thank you!

Hello,

Please check now.

Thank you!

Hello,

Yes, you can change the layout of the row -> https://i.imgur.com/1fojOVF.png
-> https://tagdiv.com/flexibility-rows-columns-newspaper-theme/
-> https://tagdiv.com/how-to-add-delete-and-duplicate-row-newspaper-theme/

Thank you!

Hello,

If you get a message like this“Sorry, you are not allowed to access this page.” ,then you can solved this problem in this way:
go in Newspaper> System status and replace the url from: -> https://i.imgur.com/WlRnszw.png
admin.php?page=td_system_status
in
admin.php?page=td_system_status&reset_registration=1
And try after that to activate the theme.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide wp-admin login (to can login in WordPress admin zone) and the license. We will take a look at the problem and we’ll fix it. Include a link to this topic in the email.

Let me know the results!

Thank you!

Hi,

I’m glad.
When you create a topic you need to check this https://i.imgur.com/vIxxhSy.png to receive an email alert.

Thank you!

Hello Neil,

Please activated the tagDiv Standard Pack plugin.

Thank you!

Hello,

Please check this video https://www.screencast.com/t/0Y7ca1iAba you need to have a cloud template for each CPT/Taxonomy.

Thank you!

Hello,

If this is a cpt, then please import a cpt template, and after you can edit as you want.

Thank you!

Hello,

Unfortunately, for the mobile theme you can’t exclude the categories from the homepage.

Thank you!

Hello,

We celebrated Easter, and the support time was reduced these days.
Can you please provide a link to your website? If you have header/footer from Theme Panel, you can find cloud templates like that in the cloud library -> https://cloud.tagdiv.com/#/load/All
For the homepage, if you use flex blocks, it is ok, but if you have blocks 1-25, then please change them to flex Blocks.
Also, do you want to migrate the website or only change to using cloud templates?

Thank you!

Hi,

Please delete this with right-click https://www.screencast.com/t/s9VEThjABE3Z Now look like this https://www.screencast.com/t/9rI9KXgK

Thank you!

Hi,

There were some problems with Instagram’s API and that was the only way it could be implemented.

Thank you!

Hello,

Please let us know if you have further questions.

Have a great day!

Hi,

Please then select the row and change the layout -> https://i.imgur.com/gmicQop.png
and after you have the empty column.

Thank you!

Hello,

I think that I know what the problem is, please edit the cloud template with tagDiv Composer -> https://i.imgur.com/j8YvKks.png click on the block and remove the offset -> https://i.imgur.com/dJ0iFQu.png let that field empty.

Thank you!

Hello,

Please edit with tagDiv Composer, select that menu and verify if you have this option “Drop menu items in More” unchecked, please checked it https://i.imgur.com/pbbUXwW.png
You can also, check the width on the columns.

Thank you!

Hi,

So, you hide the row or element? Can you please contact us via email at contact@tagdiv.com and provide the wp-admin access and let me know what element is hidden.

Thank you!