Hello,

The font looks good in the example you provided https://prnt.sc/l3qw_ZgxiRjl. Where is the section you mentioned earlier?

Thank you!

Hello,

Please be patient! We reply from oldest to newest.
Support Hours (GMT+3)
Monday – Friday:
8:00 AM – 16:30 PM

Thank you!

Hello,

This delay is “caused” by the cache plugin. If you are using a cache plugin, then you can choose from that plugin to exclude the tdbMenu.js from delay.

Thank you!

Hello,

I recommend using Flex Block blocks because they have more options https://forum.tagdiv.com/flex-block-settings-guide/

Thank you!

Hello,

Please provide some screenshots.
To remove the sign-in/join from the header you can do it with tagDiv Composer => https://www.screencast.com/t/Y5j6ArY8Ug , select the element and with right-click, you can delete it => https://www.screencast.com/t/GshM3Q3nwDv

Thank you!

Hello,

This issue has been added to our list; I hope the next update will be fixed.

Thank you!

Hi,

Please tell me where it only appears on one page or the entire site. Did you add any code or elements from another plugin?
Please follow the steps from this topic https://forum.tagdiv.com/topic/error-at-zones-6models-1dom-the-model-does-not-match-the-content-currene/ if you have a child theme; please use the main theme.
You can try to revert an old revision on a page/template -> https://www.wpbeginner.com/beginners-guide/complete-guide-to-wordpress-post-revisions/

Thank you!

Hi,

In the newsletter provided by our theme, you can use embed code from Mailchimp-> https://forum.tagdiv.com/the-newsletter-plugin/ Please check if it is like this -> https://i.imgur.com/MaowNUz.png
If you want to use another newsletter, you can set the code in column text or text with title => https://www.screencast.com/t/N6rPZvAa The shortcode/code is automatically saved.

Thank you!

Hello,

Safari’s private browsing mode has stricter JavaScript and CSS handling. In some cases, certain JavaScript functionality may not work due to restrictions like blocking cookies, local storage, or stricter handling of certain DOM manipulations.
Confirm that jQuery is properly loaded and accessible in private mode. Use the browser’s developer tools (Cmd + Option + I) to check for errors in the console.
Also, you can try to use this code https://pastebin.com/6i57h95e

Thank you!

Hello,

This website uses a Standard category template -> https://i.imgur.com/wr5O5qG.png. You can use that template for some categories if you want. The filter is added custom in the theme, so if you want that filter, it costs $450.

Thank you!

Hi,

In cases like yours, what you need to do is to contact us via email at contact@tagdiv.com, provide the license key and let us know the domain that you need to assign the license. Our team from email will let you know what needs to be done further. Also, please include this link in the email to be quickly identified.

Thank you!

Hello,

Please let me know what host you use, do you use Godaddy?

Thank you!

Hello,

Can you please provide some screenshots? Do you have any notifications on the page when using Tagdiv Composer?

Thank you!

Hello,

I just checked your pages and posts and work well -> https://i.imgur.com/k2oDlmn.png -> https://i.imgur.com/UNoxRSF.png -> https://i.imgur.com/7k6l1fv.png

Thank you!

Hello,

This prebuilt website use global colors. The global colors can be found in the Website Manager: https://forum.tagdiv.com/tagdiv-composer-website-manager/
You can use global font from Manager(Website Manager) -> Global fonts -> https://i.imgur.com/iY0bh4Y.png
You need to edit with tagDiv Composer and change the font for each element that you want https://i.imgur.com/xp4zoTb.jpg
-> https://www.youtube.com/watch?v=SoGQ0d5kIBg -> https://www.youtube.com/watch?v=jQvA64uTLkI

Thank you!

Hello,

Please let me know how you added the ad code.

Thank you!

Hello,

Please let me know what version of the theme, WordPress and PHP you have.
Here is an article about how to fix this problem:
There has been a critical error on your website. Also, please check the permalinks and re-save them -> https://i.imgur.com/MQPtVzl.png

Thank you!

Hello,

1. You need to edit the page assigned in the modal popup and set the logo there.
2. The author and date can be globally enabled/disable using the theme panel settings for blocks/module https://i.imgur.com/lY6CY9e.png
3. You need to translate the English (original language) the template for each language in part – https://i.imgur.com/CDmeHCf.png you should have them for each language cloud template – https://i.imgur.com/4agmUtg.png
A much simpler and faster alternative is to duplicate the cloud template you want to use in another language, edit it and select the desired language – https://i.imgur.com/z1CqgBo.png (edit the name) – https://i.imgur.com/dPX8ROs.png – https://i.imgur.com/Lc81IgP.png This method needs to be used to translate all cloud templates.
The pages are created with tagDiv Composer which is a page builder, when WPML is used it cannot translate everything that was built with the page builder and must be edited for each language separately. Please open the page in the editor and click on translate – https://i.imgur.com/TXH6y1c.png. After, if you duplicate the template, you can edit it to change the logo, menu, and whatever you want.
When you make the corrections, make sure you are on the page with the language you are editing, and if you use the cache, or object cache, please clear it.
Please check this topic https://forum.tagdiv.com/topic/missing-strings-on-wpml/

Thank you!

Hello,

I recommend using cloud templates because the standard templates are from the tagdiv Standard pack plugin, and this is deprecated. After, you can edit with tagdiv Composer, the single post template, and set the font size you want.

Thank you!

Hello,

You can set the ad in the theme panel and choose a spot on the ad box.

Thank you!

Hi,

I would like to take a look. Can you please email us at contact@tagdiv.com with the wp-admin access and include the link to the topic in the email?

Thank you!

Hi,

We can take a look, so please email us at contact@tagdiv.com and provide the wp-admin, license certificate, and purchase code.

Thank you!

Hello,

You can use the duplicator plugin https://duplicator.com/how-to-migrate-wordpress-site/
Using the import/export option from the theme will allow you to import only the theme panel settings, the cloud templates go in tool > export – https://i.imgur.com/3Wxk885.png then to import you need to go in tool > import then install the wordpress importer and clink on run import – https://i.imgur.com/tyxoVvg.png

Thank you!

Hello,

This request is on our list, but I don’t know when this will be added to the theme.

Thank you!

Hello,

A shortcode can be inserted also by using the element called “Column text” or “Text with title”. “Column text” and “text with title” elements have a button called “edit content” and if you click on that button, the WP Editor will open, and you can add some text/code/shortcode there. Close the WP Editor from X, save the changes from Composer and view the page to see the changes.

Thank you!