Hello,

Maybe the antivirus application, even if it is turned off, can work.
If wp editor works on another pc, it means that it is not a common problem, caused by a plugin.

Thank you!

Hello,

Please let me know if you have used a plugin to optimize the CSS.
If yes, please remove it.

Thank you!

Hello,

I think the menu is not created as in our guide https://forum.tagdiv.com/mega-menu/
Also, make sure you have posts that have that category assigned.
Please check the category that you set in the menu -> https://i.imgur.com/trKII9d.png -> https://forum.tagdiv.com/main-menu/

Thank you!

Hello,

Please go to My License section and assign that domain that you want -> https://i.imgur.com/TxINWwn.png Please be aware that you can only change the key after one month

Thank you!

Hi,

Please do a test only with tagDiv plugins.
If you agree we would like to investigate this issue and find out what is the cause, please make a full backup to all files and database and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel/FTP and credentials
– a link to this topic to identify you
Our team will take a look!

Thank you!

Hello,

For this error, please check this topic: https://forum.tagdiv.com/topic/error-at-zones-6models-1dom-the-model-does-not-match-the-content-currene/

Thank you!

Hello,

For this error, please check this topic: https://forum.tagdiv.com/topic/error-at-zones-6models-1dom-the-model-does-not-match-the-content-currene/

Thank you!

Hi,

It is on our investigation list.

Thank you!

Hello,

Unfortunately, for AMP you can’t add an SVG logo, only an image or text -> https://i.imgur.com/TYU3Gyl.png

Thank you!

Hello,

I saw you have autoptimize plugin.
We can take a look at this and investigate why it is not working for you. Contact us via email at contact@tagdiv.com and provide the following:
– wp-admin url and credentials for staging
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.

Thank you!

Hello Alex,

To change the website width, you need to make sure that you don’t have set a background color/image in the Theme Panel because this makes your website boxed. Make sure this option is disabled => https://www.screencast.com/t/ejiNPCBF
On the row is set a margin-bottom -> https://i.imgur.com/LmMxrBs.png you can remove it or set it to 0.

Thank you!

Hello,

You can add a new row and set it full width, you can’t add an inner row in the row to do it full width if the layout of the row is changed -> https://tagdiv.com/how-to-add-delete-and-duplicate-row-newspaper-theme/ -> https://tagdiv.com/flexibility-rows-columns-newspaper-theme/

Thank you!

Hello,

You need to edit the search page -> https://i.imgur.com/yZ19TKm.png -> https://i.imgur.com/oeP0zIX.png

Thank you!

Hello,

Yes, on both websites you have assign/unassign.
Please be aware that you can only change the key after one month

Thank you!

Hello,

Please provide a video with your steps. Have you tried to see that this issue is not caused by a plugin conflict?
Also, make sure like this the template is assigned -> https://i.imgur.com/pHdBrmv.png

Thank you!

Hi,

I saw that my colleague replied to you and could not access the website, we are from Romania.

Thank you!

Hi,

To have a post with a featured video, then please makes sure you have set the Post Format to video and you set the featured video -> https://i.imgur.com/SNiZc83.png -> https://forum.tagdiv.com/featured-image-or-video/ Also, please make sure you have the Single Post Featured Image, and not the Single Post Bg Featured Image in the post.

Thank you!

Hi,

I’m glad you figured it out.

Have a great day!

Hello,

You can change the color with tagdiv composer, select the block and go in the tab Style -> https://i.imgur.com/9TBhkqR.jpg

Thank you!

Hi,

The mobile theme comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
So, if you want to use the cloud templates, then you need to disable the mobile theme and AMP plugins, and then use the responsive version.
You can use cloud templates with AMP.
Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ and choose what mobile version you want.

Thank you!

Hello,

The mobile theme comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
So, if you want to use the cloud templates, then you need to disable the mobile theme and AMP plugins, and then use the responsive version.
You can use cloud templates with AMP.
Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ and choose what mobile version you want.

Thank you!

Hello,

The mobile theme comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
So, if you want to use the cloud templates, then you need to disable the mobile theme and AMP plugins, and then use the responsive version.
You can use cloud templates with AMP.
Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ and choose what mobile version you want.

Thank you!

Hello,

The mobile theme comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
So, if you want to use the cloud templates, then you need to disable the mobile theme and AMP plugins, and then use the responsive version.
You can use cloud templates with AMP.
Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ and choose what mobile version you want.

Thank you!

Hi,

Have you tried to see that this issue is not caused by a plugin conflict?
Usually, this issue is caused by a plugin conflict, please do a test using the theme plugins, clear all cache and see if the problem persists.

Thank you

Hi,

Please check if you have the mobile theme plugin activated, if yes, please disable it.
Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ and choose what mobile version you want.

Thank you!