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tagDiv Member
I love to drive fast cars and to play Need for Speed! I enjoy to help customers tweak their websites for high performance! I’m a proud member of the tagDiv support team!
Andrei L.
tagDiv Member

Hi

That space appear because you’re using page-builder+title as page template. You can remove it by changing the post template to default in Visual Composer: http://screencast.com/t/dpUUykaBve

Thanks!

Andrei L.
tagDiv Member

Hi

Try this css in theme panel > custom code > custom css: http://screencast.com/t/sN3crPJ5foX

@media(min-width: 768px){
.td-a-rec-id-content_top{
display: none;
}
}

Note that the disable option from theme panel works only for ad-sense code, for others ad types that option will not be applied.

Thanks!

Andrei L.
tagDiv Member

Hi

I’ve checked your site and the posts are displayed fine as can e seen in this screen: http://screencast.com/t/3xSrGAXn7CCo
If you still have this issue please provide more details abort it so I can inspect it closer and get back to you with a more accurate answer.

Thanks!

Andrei L.
tagDiv Member

Hi

Try this css in theme panel > custom code > custom css: http://screencast.com/t/KqYttQKyEMC

@media (max-width: 767px){
.td_block_16 .td-block-row .td-block-span4{
width: 49% !important;
}
}

Thanks!

Andrei L.
tagDiv Member

Hi

To add new fields in register widget you need to edit top-menu.php and add the html code here: http://screencast.com/t/sHLuSweo and td_ajax.php for the ajax calls: http://screencast.com/t/oRa9qESri You also will need to edit theme’s js and adapt the code such that the data from new fields to be sent to server: http://screencast.com/t/NTSzshgJip
Note that this is a complex task which require many customizations and good coding skills. If you’re not aware of the steps you need to take in this regard please consider hiring a developer or a freelancer to do this for you as we can’t offer customization services at the moment.

Thanks!

Andrei L.
tagDiv Member

Hi

Please make sure that you’re using the latest version of Social Counter plugin included in theme’s path, V 3.1 and also follow our documentation to configure it: https://forum.tagdiv.com/newsmag-tagdiv-social-counter-tutorial/ Also you need tu update the Visual Composer plugin at the V 4.9 which is also included in the current theme’s version available on themeforest.

Let us know how it goes.
Thanks!

Andrei L.
tagDiv Member

Hi

Glad you manage to solve this.
Thanks for letting me know and for your message!

Andrei L.
tagDiv Member

Hi

The items displayed in menu are added within sf-menu container. here is a basic example about how can change theirs position: http://screencast.com/t/FpXotUuS

.sf-menu{
margin-left: auto;
margin-right: auto;
display: table;
}

Thanks!

Andrei L.
tagDiv Member

Hi

Try this css in theme panel > custom code > custom css: http://screencast.com/t/9ULFc6a1dlaa

.td_block_wrap .td-module-comments, .td_block_wrap .td-post-author-name span, .td_block_wrap .td-post-date{
display: none;
}

Thanks!

Andrei L.
tagDiv Member

Buna

Una dintre causele acestei probleme ar putea fi un conflict intre js-ul temei si unul dintre plugin-urile instalate. Incearca se dezactivezi toate plugin-urile exceptand Visual Composer, goleste memoria cache apoi testeaza din nou.
Daca problema persita verifica in consola browser-ului daca apar erori relationate cu tema, de obicei in aceasta situatie ar trebuii sa fie o eroare cu un cod 403 sau 404.
In final daca nu reusesti sa rezolvi aceasta problema trimite-ne un mesaj la adresa de email contact@tagdiv.com incluzand un link la acest topic si detaliile de logare ale site-ului iar noi vom inspecta aceasta problem in cel mai scurt timp.

Multumesc.

Andrei L.
tagDiv Member

Hi

To display ads between posts on a specific category page are required lots of customizations and also many tests in order to achieve the desired result. Basically you need to edit the loop for that specific category page such that to display a specific ad-spot after a given number of posts.
All this customizations falls beyond the support can offer you so if you’re not aware of the steps you need to take in this regard please consider hiring a freelancer to do this for you as we can’t offer custom services at the moment.

Thanks for your understanding.

Andrei L.
tagDiv Member

Hi

I’ve checked your site and the icons are displayed fine now: http://screencast.com/t/kJigtCt8Vx3l If you still have this issue when you’re using cdn please make sure that you have set it up according with our documentation: https://forum.tagdiv.com/cloudflare-cdn/

Thanks!

Andrei L.
tagDiv Member

Hi

Usually the theme should make the thumbs automatically, without manually regenerating being required. I am not sure why this happens on your side but you can try to deactivate all plugins except Visual Composer, clear all caches then test this again.
Also you can try to make a new local install on your computer, with the latest version of WordPress, the current version of the theme available on themeforest, V 2.3.5, Visual Composer plugin and and check if the problem is still there.

Thanks!

Andrei L.
tagDiv Member

Hi

I assume that you’re referring at header ad.
1. If you’re using ad-sense code then you can set the ad’s size for each device from theme panel > ads section: http://screencast.com/t/iM8rfixXhttp://screencast.com/t/88IfETkn4
2. You can set the ad’s size from desktop from the same section in theme panel: http://screencast.com/t/vtQ6rMFaw2http://screencast.com/t/qAbc26JWYn

Thanks!

Andrei L.
tagDiv Member

Hi

I’ve checked our site and noticed that the theme load the wrong image at the wrong sizes on modules: http://screencast.com/t/8PvhEJ3hbhG I am not sure why this happens but you can try to regenerate your thumbnails for this image following this guide: https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/ clear the cache memory and test again.

Thanks!

Andrei L.
tagDiv Member

Hi

This usually happens because of lazy load animation which’s script conflict with one of your installed plugins. Try to deactivate the animation from theme panel > template settings: http://screencast.com/t/Ri3mqSr9 clear all caches and test again. Also you can try to deactivate all plugins except Visual Composer and check if the problem is still there.
To be able to clear the cache memory first you need to install cache plugin. If you’re not using a cache plugin this step is no longer necessary, but in case you want to use one we recommend Wp Super Cache: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Let me know how it goes.
Thanks!

Andrei L.
tagDiv Member

Hi

In most cases this issue is due the mobile theme module from Jetpack so make sure you deactivate that module if you’re using it. Also try to disable all the active plugins, leave just Visual Composer, clear all caches then test again.

Thanks!

Andrei L.
tagDiv Member

Hi

The indicated post inherits the background image from its category, http://chadwickstudios.com.au/category/beauty/ For this category you have set a background image: http://screencast.com/t/TrWQRSkwYxO which no longer exist on your server as the link goes to a 404 page: http://screencast.com/t/lhroON4u
Make sure you remove the background image from theme panel > category > beauty, clear all caches and test again.

Thanks!

Andrei L.
tagDiv Member

Hi

Try this css in theme panel > custom code > custom css:

.td-container{
background-color: #fefefe;
}
.td-footer-container.td-container{
background-color: #222222;
}

Thanks!

Andrei L.
tagDiv Member

Hi

You can also address us via email at contact@tagdiv.com including a link to this conversation and also give us wp-access so we can have a closer look at this and we will get back to your as soon as possible.

Thanks!

Andrei L.
tagDiv Member

Hi

Please check our documentation about related post feature: https://forum.tagdiv.com/related-articles-2/
If you still need assistance please provide more specific details about your issue so I can inspect it closer and I can get back to you with a more accurate answer.

Thanks!

Andrei L.
tagDiv Member

Hi


@TheZugzwangBlog
As @Chris pointed the like button from article top/button count the likes number for each individual post, not for your facebook page. You can use theme’s social counter plugin if you want to offer the visitors the opportunity to directly like your facebook page. More details about social counter and its setup can be found in our documentation: https://forum.tagdiv.com/newsmag-tagdiv-social-counter-tutorial/

I hope this help.
Thanks!

Andrei L.
tagDiv Member

Hi

Thanks @Chris for your answer!

@anteaparty
at the moment theme can load only one favicon for the site, that was the initial implementation in this regard. To load more then one favicon depending by device are required some customizations in theme’s core files.
This is a complex task which require lot of time and also many tests in order to be achieved. We can’t offer customization services at the moment so if you still need guidance on this or you’re not aware of the steps you need to take in this regard please consider hiring a developer or a freelancer to do this for you.

Thanks!

Andrei L.
tagDiv Member

Hi

To change the text color and background color of the button try this css: http://screencast.com/t/wSjuFDQOb

.vc_btn3.vc_btn3-color-juicy-pink, .vc_btn3.vc_btn3-color-juicy-pink.vc_btn3-style-flat{
color: black;
background-color: green;
}

The post grid element it’s a built in with Visual Composer and theme’s translations can’t control it. To translate this button and other parts of the site which are not controlled by the theme you can try plugin with a similar functional functionality. However I can’t make any recommendation in this regard as we didn’t tested any plugin with a similar functionality and I can’t grantee that they will work fine with the theme.

Thanks!

Andrei L.
tagDiv Member

Hi

I’ve checked your site and found this error in browser’s console: http://screencast.com/t/mdEG4pkw
This usually happens when the font is loaded from a different source or it’s served from http to https. Try this solution, from our reports it worked from most users: http://webmasters.stackexchange.com/questions/71630/font-blocked-from-loading-by-cross-origin-resource-sharing-policy-no-access-co

Thanks!

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