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tagDiv Member
I love to drive fast cars and to play Need for Speed! I enjoy to help customers tweak their websites for high performance! I’m a proud member of the tagDiv support team!
Andrei L.
tagDiv Member

Hi @awtown

For the moment the theme can’t handle this format for vimeo url: https://vimeo.com/ondemand/ohdear/142538006 that’s why the featured image isn’t set on your page. This issue is on our list and we hope to find a solution as soon as possible. For now the url format supported by the theme is https://vimeo.com + video Id for ex: https://vimeo.com/123535353

Sorry for inconvenience.
Thanks!

Andrei L.
tagDiv Member

Hi

Google has a lot of restrictions regarding their ads and the best thing you can do is to read carefully the policy and follow their suggestions: https://support.google.com/adsense/answer/48182?hl=en Our theme was built to work with adsense and it respects the adsense TOS.

Hope this help.
Thanks for the message!

Andrei L.
tagDiv Member

Hi

According with WordPress documentation the_ID() function should be used within the loop so to get the post id you should insert the code in loop file corresponding for the post template used: http://screencast.com/t/Mdxgs9ehfshttp://screencast.com/t/GnBSHIwOZzC The result should be like here: http://screencast.com/t/acOZl7lxK1

Hope this help.
Thanks!

  • This reply was modified 10 years by Andrei L..
Andrei L.
tagDiv Member

Hi

Please make sure that you set the top menu such that to have a sub menu: http://screencast.com/t/S5UV0w6Uhttp://screencast.com/t/3hLB2pXhJX9 Also note that the mega menu won’t be displayed in top menu. For more details about menu customization please check our documentation: https://forum.tagdiv.com/newsmag-main-menu/ Also you can find some useful information in WordPress official documentation: https://codex.wordpress.org/WordPress_Menu_User_Guide
If you still have this issue please provide more details about how you set the menu, also some images would help a lot, so I can duplicate the situation on my side.

Thanks!

Andrei L.
tagDiv Member

Hi

I’ve test the link you provided on different mobile devices and the trademark character is displayed fine: http://screencast.com/t/VsiKfc42zdb I am not sure why appear with a different layout on your side but this could be a cache issue, so try to clear phone’s cache and test again. Also you can test this with different mobile devices and see if the problem persist.

Thanks!

Andrei L.
tagDiv Member

Hi

We plan to release an update for Newsmag theme this days. Currently we test the latest version of Visual Composer V 4.8.1 and if it works fine will be included in theme’s package, otherwise will be included V 4.8 which is already tested and works fine.

Thanks!

Andrei L.
tagDiv Member

Hi

Try to change this class name like here: http://screencast.com/t/tddrfiUNGN then replace the above css with this one: http://screencast.com/t/VMLEdqNWbHHY

@media (max-width: 767px){
.td-icon-my-mobile:before {
content: '\2630'!important;
font-size: 40px;
}
}

Also you can use Font Awesome 4 Menus plugin which works fine with the theme, just and add this classes here: http://screencast.com/t/5xu6mROgSEA

Thanks!

Andrei L.
tagDiv Member

Hi

The current version of revolution slider available with the theme is V 5.0.4.1 and the current version of the theme is V 2.2.1. You can update the plugin from Newsmag-tf\plugins\revolution_slider_5 folder.

Thanks!

Andrei L.
tagDiv Member

Hi

There are a few thing which must be considered when you update from V4 at V6 of Newspaper theme.
Newspaper 6 is practically a new theme, the whole code was rewritten so make sure you made a clean update, meaning that we recommend that you delete the old version of the theme before uploading the new one, more details can be found in our update guide: https://forum.tagdiv.com/how-to-update-the-theme-2/ The shortcodes have been changed so old ones will not work anymore. Please note that old files customization or custom css will not work with the new version and you will have to adjust or re-add them.

Hope this help.
Thanks!

Andrei L.
tagDiv Member

Hi

The theme can’t display different type of ads from same spot, so for example if set a banner ad for header this will be displayed on all devices. To display the ad-sense ad only for mobile devices and for other devices banner ads you will need custom modifications in theme’s core files.
This is a complex task which require lots of customizations and unfortunately we cannot offer custom work as we work hard on the development, updates, fixes and support. If you need this and you’re not aware of the steps you need to take in this regard please consider hiring a developer or a freelancer from sites like: http://studio.envato.com/ to do this for you.

Thanks!

Andrei L.
tagDiv Member

Hi @Carllauren

This are known issues and our development team do its best to find solutions for them. This behavior also can be noticed on our demo, however we couldn’t determine the reason of it. We will investigate further this issues and hope we come up with a solution as soon as possible.

Sorry for the inconvenience!
Thanks for the message!

Andrei L.
tagDiv Member

Hi

Most likely you would need a plugin which import the comments from facebook on your website or a custom code. I can’t make any recommendations as we didn’t test any of plugins available out there and I can’t say for sure which one will work best. I found here some useful information regarding this: http://www.wpbeginner.com/plugins/how-to-install-and-setup-facebook-comments-in-wordpress/http://code.tutsplus.com/articles/add-facebook-comments-to-your-wordpress-theme–wp-20864

Hope this help.
Thanks!

Andrei L.
tagDiv Member

Hi

I’ve tested a post with review with google structured data and tool and the data structure isn’t affected: http://screencast.com/t/3PpzkRutr I am not sure why this issue appear so please provide a link so I can inspect it closer.

Thanks!

Andrei L.
tagDiv Member

Hi

Thanks for the suggestion, I’ve added it on our list and we will consider it if we decide to improve the theme from this point of view. However I can’t promise anything as we have lots of request on our list and we must pick carefully what features will implement.
If you want to hide author’s description from posts within a specific category edit td_module_single_base.php file and add a condition like here: http://screencast.com/t/1fItRLWQd9n
To get the category ID follow this link: http://screencast.com/t/qUpU16WhSC0

Thanks!

Andrei L.
tagDiv Member

Hi @cmistico

I’ve checked your site and noticed that the login widget is deactivated, that’s why appear that black screen: http://screencast.com/t/XQ7sLyT27Q Try to enable the Sign In/Log In options from theme panel > top bar: http://screencast.com/t/ExAiXz8SYxO and test again.

Thanks!

  • This reply was modified 10 years by Andrei L..
Andrei L.
tagDiv Member

Hi

Please make sure that you installed the plugin from Newsmag-tf\plugins folder. The page-builder should be available here: http://screencast.com/t/DZCD2uY7 You can find more details about VC usage in our documentation https://forum.tagdiv.com/newsmag-how-to-use-visual-composer/

Hope this help.
Thanks!

Andrei L.
tagDiv Member

Hi

I’ve checked your site and the theme works fine, didn’t found any errors or other things which may affect its functionality. I suspect that a plugin may cause this issue so you can try to deactivate all plugins except Visual Composer, clear all caches and test again. If the problem persit try this css in theme panel > custom css: http://screencast.com/t/0v8MdTUpM

body {
overflow-y: scroll!important;
}

Thanks!

Andrei L.
tagDiv Member

Hi

You need to edit the file corresponding with the post template used and add your code here: http://screencast.com/t/SNTx9gHFMbdW

Thanks!

Andrei L.
tagDiv Member

Hi

To add the publish time for posts yo need to add this parameters F j, Y g:i a in date format field under Settings > General: http://screencast.com/t/VeHwjt9Rhttp://screencast.com/t/AcX1NNKi9wb If you want a different format please check this link and change the parmetrs as want: https://codex.wordpress.org/Formatting_Date_and_Time

Hope this help.
Thanks!

Andrei L.
tagDiv Member

Hi

I’ve checked a post from your site with Facebook Debugger and noticed that Facebook can’t access it because of a bad HTTP response from the server: http://screencast.com/t/v8INH9jejZ I am not sure why this happens but you can check if the OG data are set properly, you can use a plugin like Seo by Yoast as it is tested and works fine. I found some fix for a similar issue on this link, you can try it and se if it works: http://stackoverflow.com/questions/23066205/facebook-url-returned-a-bad-http-response-code
If the problem persist contact your host provider and let him know about this as seams to be a server side issue.

Hope this help.
Thanks!

Andrei L.
tagDiv Member

Hi

Users roles and capabilities are controlled by WordPress and any user with proper capabilities can edit a post, even if is not the author of that post. For more details about roles and capabilities please check this link: https://codex.wordpress.org/Roles_and_Capabilities

Hope this help.
Thanks!

Andrei L.
tagDiv Member

Hi

I’ve checked your site and noticed that you’re using V 4.6.3 of Newspaper and V 4.4.4 of VC. We received some reports in the past regarding the high CPU usage with this version of VC. If you want to stay with this version try to downgrade the VC plugin at V 4.3.5 which require lower resources.
If you want to use the curen version of Visual Composer plugin available with the theme, then you need to update the theme to version 6.5.1 which has support for later versions of VC plugin and it’s also included within full theme’s package.
The current version of the Visual Composer included in theme’s package (4.7.4) has been tested and works fine. Also the plugin has passed through a major update, lots of security vulnerabilities have been fixed

If you decide to update please follow this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/ backup your current install, run the import settings script, update plugins and check the result. You can always get back to the previous working theme version if something goes wrong as long as you backup it but doing the update as instructed the theme should work fine.
You should also consider into the process at the following aspects:
– backup your current theme/WordPress/database: https://codex.wordpress.org/WordPress_Backups
– setup a maintenance mode and you can use a plugin for that.
– empty all caches/purge files if you also use CDN host then disable any services of this type until you switch to the new theme
– disable all plugins
– install the theme then install the required plugins
– switch back the rest of the plugins and start other services

Hope this help.
Thanks!

Andrei L.
tagDiv Member

Hi

Glad you cold manage to solve this issue.
Thanks for letting us know and for your message!

  • This reply was modified 10 years by Andrei L..
Andrei L.
tagDiv Member

Hi

I’ve checked your site and the features based on ajax works fine now: http://screencast.com/t/ZFyUfRK6bhttp://screencast.com/t/uwSJoT0Gwc2a
If this happens again try to deactivate all plugins except Visual Composer, clear all caches and test again.

Thanks!

Andrei L.
tagDiv Member

Hi

To use diferent modules on the category page you will need custom modifications in theme’s core files and I cand provide a quick solution for that. Instead you can use blocks from Visual Composer, which are built from different modules, following this steps:
– first you need to set the block in VC and add a specific class for it as it’s necessary a custom css for this particular case: http://screencast.com/t/RmC19Befc
– switch in backend editor copy this code: http://screencast.com/t/u3Ca4vZrRXda http://screencast.com/t/oej5d5DGAkH
– insert this code in category.php file like here: http://screencast.com/t/SRIR9kv4

<?php echo do_shortcode('[vc_row][vc_column width="2/3" el_class="class"][td_block_14 limit="4" category_id="6" ajax_pagination="next_prev"][/vc_column][/vc_row]');?>

After that add this css in theme panel > custom css:

.class{
width: 100%!important;
}

The result should be like here: http://screencast.com/t/mjgyiqSCKn
This code will display the same block on all categories pages. If you need different blocks depending by category it’s need a set of conditions like this: http://screencast.com/t/kDrGBrUE

<?php
if (is_category(13)) {
block for category with id 13 goes here
}
elseif (is_category(14)){
block for category with id 14 goes here
}
?>

To get the category id follow this link: http://screencast.com/t/RZuMUg8oM01

Hope this help.
Thanks!

  • This reply was modified 10 years by Andrei L..
  • This reply was modified 10 years by Andrei L..
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