Hi

I’ve checked your site and images are displayed fine: http://screencast.com/t/j4OIQUrQk If you still have this issue try to clear all caches including browser’s cache then test again.
Thanks

Hi

You can try to edit td_module_trending_now.php and call there some custom fields: http://screencast.com/t/eYAfx9y0pAV For more details please check this link: https://www.advancedcustomfields.com/resources/code-examples/

Thanks!

Hi

Please check this topic: https://forum.tagdiv.com/topic/time-on-posts/
Thanks!

Hi

The above code seems to make a request to an external script which generate the ad. The theme will renter the code but cannot control the content delivered by your ad-provider.
The code should look like this in theme panel:

Thanks!

Hi

The indicated font is not among the one loaded by the theme but you can add it as option without changing the code. Please follow our documentation for more details about how can be added a new font in theme’s options: https://forum.tagdiv.com/newsmag-using-custom-fonts/ – https://forum.tagdiv.com/newsmag-using-typekit-fonts/

Hope this helps.
Thanks!

Hi

The link from your iframe generate this result: http://screencast.com/t/UVBvODaM seems that the video is unavailable or have some restrictions on it and cannot be accessed.
Thanks!

Hi

This is a known issue which is in our attention and we hope to find a solution for it in feature updates.
Thanks for reporting this and sorry for inconveniences.

HI

@nico The theme is tested and works fine with child theme, however you have to make sure that the custom code add added there won’t break site’s functionality. The indicated issues seems to be related with css so make sure that the custom code won’t breaks the layout.
Thanks!

HI

I’ve checked your site and now the images are properly displayed in grid: http://screencast.com/t/c2aDHbgx Note that the theme won’t enlarge images, it only crops them so make sure that the feature image set for a post have a size which will cover the entire thumb when the post will be displayed on a page.

Thanks!

Hi

The theme supports banner ads and we covered in our documentation the steps for implementation, please check this link: https://forum.tagdiv.com/newsmag-using-other-ads/
Let me know if you need further assistance on this.
Thanks!

Hi

I’ve checked your site and seems that the server respond very hard on admin-ajax request made for posts: http://screencast.com/t/I5hChdrxD Please make sure that the parameters from system status have the values indicated in our documentation then test the site again: https://forum.tagdiv.com/system-status-parameters-guide/ also check if you server meets these requirements: https://forum.tagdiv.com/newsmag-requirements-for-newsmag/

Thanks!

HI

I’ve checked your site and seems to works fin on my end, even after I’ve refreshed the age several times the header background color is still black: http://screencast.com/t/VemnGsX5j
Let me know if you still have this issues and if there are some specific steps that must be followed in order to duplicate the situation ion my end.

Thanks!

Hi

I am not very sure what you mean so please provide a link where I can inspect this issue and maybe I can help.
Thanks!

Hi

Please provide your site url so I can have a closer look and get back to you with a more accurate answer.
Thanks!

HI

The td_menu.php file cannot be overwritten in child theme as it’s a file from wp-booster which does not have support for child theme yet. Try to make the changes in main theme files and check how it goes.
Thanks!

Hi

The theme use modules on each block so to display the social icons on there you have to edit the corresponding with the module used. For example on block 3 we use module 1 to display posts so you have to edit td_module_1.php and add the code where you want to display the share icons: http://screencast.com/t/af9gRnK2 To check what modules are used on each block go to theme panel > categories tags on modules and blocks: http://screencast.com/t/tOClHKMV

Hope this helps.
Thanks!

Hi

Replied you via email.
Thanks!

Hi

We’re very sorry for this bad experience.
The theme was made to be responsive and on mobile devices the site will always have the same layout as our demos. However if you are unhappy with our theme and you consider that is not suitable for your project we can refund you the money so you can go ahead and search for another theme which will better serve your needs.
The refund process is managed by envato and you just have to fill this form: http://themeforest.net/refund_requests/new

Thanks you for your message and again sorry for inconveniences.
Andrei L tagDiv!

Hi

Try to update the theme at V 3.1 which is available on themeforst, deactivate all plugins except Visual Composer, clear all caches, purge cdn files if you’re using then test the site again.
Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.

Thanks!

Hi

We’re sorry for this bad experience you had encountered while using our theme.
The theme is tested and works fine so please make sure that you followed the steps indicated in our documentation for update process: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ Also try to deactivate all plugins except Visual Composer, clear all caches, purge cdn files if you’re using then test again.
Let us know how it goes and if you still can’t manager to solve this please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic. We will inspect this issue and get back to you with an answer Monday.

Thanks!

Hi

Please make sure that you update the theme according with our documentation: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ and also update Visual Composer plugin at V 4.12 which is included in theme’s path:https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/ deactivate all plugins except VC, clear all; caches then test again.

Let us know how it goes.
Thanks!

HI

Please address via email at contact@tagdiv.com with a link to this conversation and we will provide further instructions on this.

Thanks!

HI

The theme was intent to render a single url as background click link and to change this implementation you will need some customization its code. Ad-rotate plugin generate shortcodes but for background click ad these cannot be used following the current implementation, sorry.
We can’t offer custom work for the moment so if you really need this and you’re not aware of the steps that must be taken in this regard my advice is to look for someone who can help you with implementation or hire a developer to do it for you.

Thanks for your understanding.

Hi

Replied you via email.
Thanks!

HI

Replied you via email.
Thanks!