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Bettina
tagDiv Staff
Bettina
tagDiv Staff

Hello @noris77 !

We would like to investigate this issue.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
– please provide more information about this issue

Thank you!

Bettina
tagDiv Staff

Hello!

Check this topic: https://forum.tagdiv.com/topic/website-is-very-slow-how-can-be-it-faster/
A cache plugin is not efficient for the page speed without any optimization.

Thank you!

Bettina
tagDiv Staff

Hello @noris77 !

Do you use any extra plugin for this animation?

Thank you!

Bettina
tagDiv Staff

Hello @ayan!

Please provide more information about your issue.

Thank you!

Bettina
tagDiv Staff

Hello @elly!

Check which footer is assigned for your mobile version: https://prnt.sc/kZ4DldPHTMWc
Please note that you will assign a footer for your mobile version; it will change in the desktop version as well (same footer). If you need a different footer, then you should build a mobile page: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages

Thank you!

Bettina
tagDiv Staff

Hello @elly!

You can not customize the mobile theme layout in the tagdiv Composer, only the cloud templates.

Thank you!

Bettina
tagDiv Staff

Hello @indreksi !

Unfortunately, no.

Thank you!

Bettina
tagDiv Staff

Hello @Alex!

It should work well. Please choose the custom ad 1: https://prnt.sc/o_fRHKk3BOi2 save and view the results.

Thank you!

Bettina
tagDiv Staff

Hello!

Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– the license certificate and purchase code
– a link to this topic in order to identify you
– specify the current domain you need to assign the license key

Thank you!

Bettina
tagDiv Staff

Hello @sprottenjunge !

Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If the problem is still there, then contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– the license certificate and purchase code
– a link to this topic in order to identify you

Thank you!

Bettina
tagDiv Staff

Hello @PKramik !

Disable the mobile theme plugin and see the results.

Thank you!

Bettina
tagDiv Staff

Hello @Berbi!

This is from the Yoast plugin. Please let them know about this issue, and they can help you step by step.

Thank you!

Bettina
tagDiv Staff

Hello @grezako!

1. Take a look here in this video for example where I build 6 columns: https://www.screencast.com/t/mZ2c5XamTFN

2. Set the row per columns like this: https://prnt.sc/44CdqJdKqI-m

Thank you!

Bettina
tagDiv Staff

Hello Megan!

This issue has been already discussed here: https://forum.tagdiv.com/topic/403-error-on-tagdiv-composer-when-trying-to-use-wp-editor-wpedito-php/

Thank you!

Bettina
tagDiv Staff

Hello @elly!

If you want to use cloud templates, then please uninstall the mobile theme plugin.

Thank you!

Bettina
tagDiv Staff

Hello @walterjoao20!

We would like to investigate this issue.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you

Thank you!

Bettina
tagDiv Staff

Hello @sjgold !

Yes. Only if that demo has global colors set in the website manager. For example: https://prnt.sc/bgUkbCzhrrPA and you can edit them with the colors you like.

Thank you!

Bettina
tagDiv Staff

Hello @sjgold !

In order to avoid misunderstandings, please provide more information(screenshots/video) about what exactly you need to achieve or what is the issue there and your website link.

A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Bettina
tagDiv Staff

Hello Megan!

I can see that you align the title over image, instead the image.
When I add a new full HD image there, it will begin from here: https://prnt.sc/c49AsGPqWZOY
You can try to add a margin like this: https://prnt.sc/EewWZYprx1Hg

Thank you!

Bettina
tagDiv Staff

Hello Megan!

You don’t have to delete it. I will mark it as solved.

Thank you!

Bettina
tagDiv Staff

Hello Megan!

What do you mean exactly?

Thank you!

Bettina
tagDiv Staff

Hello @andromeda01 !

Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
We will take a look and try to help you asap.

Thank you!

Bettina
tagDiv Staff

Hello!

You can use a license key for one single product(website). If you want to move the theme to another website or change domain/migrate, you’ll need to reset the license key from that website: https://www.screencast.com/t/Zt12bpyX and remove the theme (delete), in this way the license will be available for the new website and you can use the theme without any problems.

Thank you!

Bettina
tagDiv Staff

Hello Maria!

Unfortunately, we cannot offer any preferential discounts for buying the Newspaper theme. I’m sorry! You can subscribe to our newsletter to hear about future discount campaigns – https://bit.ly/2WJ2Opv. Thank you so much for understanding.

Have a lovely day ahead!

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