Hello!

If you sent an email, then we will take a look and reply to you as soon as possible.

Thank you!

Hello!

I’m sorry to hear about that, but our developers are working a lot to improve the page speed in every update.
Some factors which you need to take into account are:
External factors: server speed, if you are using CDN or not, the external resources loaded by your website like ads, fonts, tracking scripts like Facebook Pixel, Google Analytics, Twitter analytics, Hotjar and so on.
Internal factors: the number of elements on the page, image size, image formats, if you are using mobile optimized layouts, console errors, if you are using the Standard Pack plugin on not, if you are using PRO demo or a standard one.
Please check the tutorials from those platforms gt metrix and Google Pagespeed Insights and I’m sure you can increase the page speed.
Also, check this useful guide: https://www.xtechkr.com/optimize-newspaper-theme/

Hope that helps you!

Thank you!

Hello!

You could try with !important;
https://www.w3schools.com/css/css_important.asp

Hope that helps you!

Thank you!

Hello!

Other users have reported also this issue. Please check this article: https://www.getastra.com/blog/911/japanese-keyword-hack/
Also, I recommend you to check and clean your files: https://askwpgirl.com/10-steps-remove-malware-wordpress-site/
After that, you should reinstall everything, starting with the WordPress, theme, plugins so that it will be a clean install.

Thank you!

Hello!

After upgrading, please make sure you have the Standard Pack plugin installed and active.

Thank you!

Hello!

Please check this article: https://www.getastra.com/blog/911/japanese-keyword-hack/
Also, I recommend you to check and clean your files: https://askwpgirl.com/10-steps-remove-malware-wordpress-site/
After that, you should reinstall everything, starting with the WordPress, theme, plugins so that it will be a clean install.

Thank you!

Hello!

It should work fine. Please provide more information about your issue, screenshots or a video, so I can help you efficiently.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello!

This issue has been discussed already here, please check: https://forum.tagdiv.com/topic/tag-social-counter-is-not-working-fine/
Unfortunately, there is no Linkedin option.

Thank you!

Hello!

Yes, this is a recommended tested cache plugin.
I’ve heard that you could improve the page speed with the WP Rocket plugin, but please take care for a future plugin conflict with our theme.
Check this guide too: https://www.xtechkr.com/optimize-newspaper-theme/

Thank you!

Hello!

Unfortunately, we do not have any option to change the role or capabilities of users in our theme. The theme doesn’t control these permissions.
But, you can use a plugin for this, for example the Members – Membership & User Role Editor Plugin.

Thank you!

Hello!

Make a test and uninstall all the plugins except the tagdiv ones and the tested ones:
https://prnt.sc/RtcbcIOjaNxu

Thank you!

Hello!

Please try to disable the lazy load: https://www.screencast.com/t/O5pfqQdb, delete the cache and see the results.

Hope that helps you!

Thank you!

Hello!

According to Envato license terms, a theme can be used for a single end product (website):
– https://themeforest.net/licenses/standard
– https://themeforest.net/licenses/terms/regular

Thank you!

Hello!

You can contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

Please re-check this guide and make sure your settings are correctly: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
This issue has been discussed already here, please check: https://forum.tagdiv.com/topic/tag-social-counter-is-not-working-fine/
If the problem is still there, then please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Hope that helps you!

Thank you!

Hello!

Please provide more information about your issue, screenshots or a video, so I can help you efficiently.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello!

First of all, deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again. ( it could help you with those errors.)
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/

Thank you!

Hello!

Please let me know what exactly is the issue there, so I can understand better and help you efficiently.

Thank you!

Hello!

I can see that you have an error in the console and the javascript can’t load the function. Deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Thank you!

Hello!

I can see that you have some errors in the console, so please deactivate the cache plugin that you use and try again. It can be solved.

Thank you!

Hello!

Please provide a screenshot with an example, so I can understand what you’re trying to achieve.

Thank you!

Hello @theatlasnews!

Please check in the file wp-content\plugins\td-cloud-library\shortcodes\single\tdb_single_categories.php
You should find the entire logic of how the primary category is being displayed.

Thank you!

Hello!

Please check if you have the Mobile Theme plugin active and uninstall it.

Thank you!

Hello!

Make sure that all your posts/articles have the same single cloud template assigned: https://prnt.sc/dOhqlcn4BDsx
Check in the Cloud Templates for single templates and make sure the template is set as global too.

Thank you!

Hello!

A workaround there is to set up a link into the caption of every image in the Media Library: https://prnt.sc/vGXE42vctokc -> https://pastebin.com/batFZfWk

We will take in consideration your query for the future.

Thank you for understanding!