Hello!

Please make sure you have a cloud/PRO post template and check this video: https://www.screencast.com/t/uoozXVIy9I

Thank you!

Hello!

You can not resize that banner ad. If you have the Mobile theme plugin installed and active, then you can display ads, you should add the ads in Newspaper -> Theme panel -> Mobile Theme -> Mobile ads in order to display on that mobile layout.
If you have AMP too, then you have an option for the AMP ads also.

Thank you!

Hello!

For cloud/PRO templates: you should add the sidebar from tagdiv Composer. Steps:
1. Add 1 row
2. Split into 2 columns( 2/3 + 1/3 )
3. You can add whatever you want into the second column and consider it a sidebar.
Take a look here in this video for example where I build 6 columns: https://www.screencast.com/t/mZ2c5XamTFN
Also, you can add a flex block with one post: https://www.screencast.com/t/lMTepr9Uwc

Let me know the results!

Thank you!

Hello!

This issue has been already discussed here: https://forum.tagdiv.com/topic/errors-at-columns-elements-5/
Please make sure you did all the steps which I mentioned here: https://forum.tagdiv.com/topic/errors-at-columns-1models-0dom-the-model-does-not-match-the-content-curr/
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

I’m glad you have managed to solve the issue.
Let me know if you need further assistance.

Have a nice day!

Hello!

A workaround there could be to use flex block 3 which is similar with Block 17.
You can make the same design from settings:
– https://www.screencast.com/t/HdB2YSlQ
– https://www.screencast.com/t/o5GfhCPrKg3
– fonts and color settings for the titles you can find in the tab Style of the element

Thank you!

Hello!

Unfortunately, there is no tested plugin with our theme with this functionality.
You can test/use which one is suitable for your needs, but please take care for a future plugin conflict.

Thank you for understanding!

Hello!

A workaround there could be to add a flex block with infinite loading in your homepage like this: https://www.screencast.com/t/bumAjCwVi3c7

Hope that helps you!

Thank you!

Hello Ed!

Yes, we have an element in the TagDiv Composer called RAW HTML and you can place it where you’ll like.

Thank you!

Hello!

Delete the previous CSS code and set this one:


.td-author-counters{display:none;}


Let me know the results!

Thank you!

Hello!

I’m glad that I could help you.
Let me know if you need further assistance.

Have a nice day!

Hello Marco!

I can see that your second website is working perfectly now. Please clear your cache (also from your browser) and see the results.

Thank you!

Hello!

This is strange! Please make a full backup, send an email at contact@tagdiv.com and provide wp-admin and Cpanel access, so we can investigate more into this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Hello!

We will take in consideration your query and I will add these features on our improvement list.

Thank you for the request and proposal!

Hello!

The tagdiv Composer is the main plugin. So, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

I just answered here in your own topic: https://forum.tagdiv.com/topic/ssl-2/
Please let’s continue the discussion there!

Thank you for understanding!

Hello!

Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

For Woocommerce & TagDiv Shop plugins, the best option is to use the responsive version or mobile pages.

Thank you for understanding!

Hello @Alank!

I’m glad you have managed to solve the issue.
Let me know if you need further assistance.

Have a nice day!

Hello!

In order to avoid misunderstandings, please provide more information about what you need to achieve, screenshots or a video.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello!

Please edit the homepage with TagDiv Composer, scroll the page when you edit it with Composer, and you can edit the sticky header and the logo too.
Or check this video to understand where exactly you can find the sticky header and how you can modify it: https://www.screencast.com/t/vA8nj6T90x57

Let me know the results!

Thank you!

Hello!

Yes, you can uncheck the options from Settings -> Preferences. Please check this video: https://www.screencast.com/t/ukZhproUVEiW

Thank you!

Hello @theheritagelab!

In order to avoid misunderstandings, please provide more information about what you need to achieve, screenshots or a video in order to help you efficiently.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello!

In our theme we have a setting when you edit the post template with TagDiv Composer. You need to disable that setting like this: https://www.screencast.com/t/JaSHpq10Y
Documentation here: https://tagdiv.com/infinite-loading-for-single-posts/

Thank you!

Hello!

Unfortunately, there is no special or individual file with CSS for every theme’s feature.
But, you can use the CSS Analyzer, which is our automatic tool, very useful for the page speed and unused CSS.
Documentation here: https://tagdiv.com/whats-new-in-the-newspaper-theme-10-4-update/
Tutorial here: https://www.youtube.com/watch?v=tnkVapqhIHc

Thank you!