Hello!

Can you please explain again which theme has the issue? Because I’m confused, you said:
“I do not face problems with NewsPaper or any other theme that I have tested!
In case this can’t be fixed, can I change my license to NewsPaper that I know it works?”

Check this article too: https://kinsta.com/knowledgebase/there-has-been-a-critical-error-on-your-website/

Hope that helps you!

Thank you!

Hello Orsola!

I’m glad you have managed to solve the issue.
Let us know if you need further assistance.

Have a nice day!

Hello!

Please make a test, deactivate the cache plugin, clear the cache from your browser and see the results.
If the problem is still there, then we need to investigate more this issue, because I can not recreate this issue on my end.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you

Thank you for understanding!

Hello @Mukesh739!

You can use only a license key for one single product(website).
According to Envato license terms, a theme can be used for a single end product (website):
– https://themeforest.net/licenses/standard
– https://themeforest.net/licenses/terms/regular

If you use 3 websites how you mentioned above, then we encourage you to buy the license for every website you use in order to avoid any other issues.

Thank you for understanding!

Hello!

One is from your mobile logo (you can disable it from Composer as the desktop one) and the other one is from this title here: https://www.screencast.com/t/cR9xaYgOqddH

Hope that helps you!

Thank you!

Hello!

1. You can set nofollow, noopener or noreferrer.
2. Please make sure your settings are done as in this documentation: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/ and you have the latest version (11.3.2) of the theme, plugins and all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Disconnect your instagram and facebook, please execute these steps:
1. disable TagDiv Composer and tagDiv Social Counter
2. uninstall(delete) TagDiv Composer and tagDiv Social Counter
3. clear cache (if cache plugin exists)
4. install TagDiv Composer and tagDiv Social Counter
5. activate TagDiv Composer and tagDiv Social Counter
6. clear cache (if cache plugin exists)
Reconnect the instagram and facebook account again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

Please make sure you have the latest version of the WordPress, theme, plugins(11.3.2) and all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Sometimes, the issue can be from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and try again.

Please make a full backup, send an email at contact@tagdiv.com and provide your license code, wp-admin and Cpanel access, so we can investigate these issues. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thank you!

Hello!

Please provide more information about the issue, screenshots or a video and your website link in order to help you efficiently.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello!

Please make sure you save it like that and also after modifications the post was reindexed by Google.
If the problem persists, then please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look!

Thank you!

Hello!

Please make sure this is not a cache issue and please provide some screenshots with those duplicate URLs where they appear.

Thank you!

Hello!

Please make sure you have the Standard Pack plugin installed and active.

Let me know the results!

Thank you!

Hello!

First of all, please make sure that the plugins and the theme are up to date. Also, check if the required plugins are installed and active.
If you use default templates, please install Standard Pack plugin.
Please check this article: http://net-informations.com/q/mis/reached.html

Hope that helps you!

Thank you!

Hello!

I just replied you in your own topic here: https://forum.tagdiv.com/topic/hey-i-buy-template-support-rtl/

Thank you!

Hello!

Unfortunately, Newspaper theme does not support RTL.
We are sorry for the inconvenience!

Thank you for your understanding!

Hello Josh!

Please select all: https://www.screencast.com/t/GdeMZ1y76W when you search about the Politics demo and you will find it : https://www.screencast.com/t/sli8dMBXsa

Thank you!

Hello!

Yes, you are right. Unfortunately, this is the way the search is functioning at the moment. We will take in consideration your query and I will add this feature on our improvement list.

Thank you for the request and proposal!

Hello!

This issue has been fixed from 11.3.1 version. The problem came from these settings from the theme panel: https://www.screencast.com/t/zRLvwTQ3jnJ. If they are disabled, then this problem comes.
I recommend you to make a backup and update plugins and the theme to the latest version (11.3.2) via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Hello @Umut!

Please check if you have active and you use the tagdiv CSS Analyzer, click on “Remove generated CSS” and see the results.
Please check our step by step tutorial about the tagDiv CSS Analyzer here: https://www.youtube.com/watch?v=tnkVapqhIHc&t=1s

Hope that helps you!

Thank you!

Hello!

Please try to add this CSS code in the Live CSS:


.tdb_header_menu .tdb-menu-items-pulldown.tdb-menu-items-pulldown-inactive {
opacity: 1!important;}


Let me know the results!

Thank you!

Hello!

It’s a warning, not an error. It just tells that your AdSense JS will ignore that attribute. Please make sure you activated the Google Adsense code.
If the AdSense code needs to be set between head tags, this can be set in our theme in Theme Panel -> Analytics/Js Codes. Example: https://prnt.sc/1tju9qf -> https://prnt.sc/10jk7fq
Please note that the auto ads code must be placed in analytics too. Please remove it from where you have inserted it before.

Hope that helps you!

Thank you!

Hello!

I’m sorry for the misunderstanding. This issue has been discussed already here too, please check: https://forum.tagdiv.com/topic/theme-panel-not-saving-4/

Thank you!

Hello @JKLFab!

Please make a full backup, send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.

Thanks!

Hello!

Unfortunately, there is no other alternative setting in our theme on the row.
The problem could be from the browser, plugin conflict or a cache issue.
Please make a test, deactivate the cache and all the non tagdiv plugins, clear the cache from your browser and see the results.
If the problem is still there, then we can take a look if you want and see what can be done there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

You can use a plugin to translate it. Please contact and ask the developer of the plugin you use, so you won’t face a plugin conflict.
We recommend WPML plugin for translations: https://forum.tagdiv.com/using-theme-translations-together-wpml/

Thank you!

Hello!

Please make sure you have these settings enabled: https://www.screencast.com/t/1m0XMDLN
on Gutenberg you can use this setting: https://prnt.sc/q5fqq8
For more information about modal image/lightbox option, please check our documentation here: https://forum.tagdiv.com/modal-window/

Thank you!