Bettina Hello!
Unfortunately, this is not possible in our theme by hovering. If you set a caption to this image, then the caption needs to appear always not only on hover. In order to set a caption for this image you need to edit the post normally and there you will have a place where you can select the image and set a caption too.
Thank you!
Thank you!
Bettina Hi,
Please send an email at contact@tagdiv.com and provide wp-admin and Cpanel access so we can investigate this issue and provide you a best solution. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.
Thanks!
Bettina Hello!
Please make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Thank you!
Bettina Hello!
Please provide us a website link in order to inspect more that page.
Thank you!
Bettina Hello!
Unfortunately, this is not possible for the Cloud Templates.
Thank you!
Bettina Hello!
I am not sure I fully understand what you are looking to edit. Can you please provide a screenshot with exactly the issue there ?
Thank you!
Bettina Hello!
If this is happening because of the update, please re-install the plugin again and it should work.
Thank you!
Bettina Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Bettina Hello!
I’m sorry that you could not achieve what you need with our theme.
If you consider our theme as not elegant or not great for you, then you can request a refund here: https://themeforest.net/refund_requests/new and we will approve it as soon as possible and Envato will refund your money.
About the page speed, you need to optimize and make some customization after update if you want to have such a great result.
Thank you for your understanding!
Bettina Hello!
We have a tutorial about the fonts, take a closer look here: https://www.youtube.com/watch?v=jQvA64uTLkI
If this is not what you mean, then please provide more information about your issue in order to help you efficiently.
Thank you!
Bettina Hello!
Sometimes, the posts can have more than one category. Please check the posts which are displaying if they have 1 or 2 categories assigned and make the correction there.
You can also set there a filter for posts by writing there the ID of the category which you want to include and you can write -ID for the one you want to exclude.
Please check this screenshot: https://www.screencast.com/t/UbXegeIBXEg
Unfortunately, it is not possible to exclude by their slug.
Hope that helps you!
Thank you!
Bettina Hello!
Yes, you can create a mobile page whenever you want and you should also assign that page to the cloud post template that you use.
For more information about that, please check this article: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
Thank you!
Bettina Hi,
I’m sorry that you felt bad using our theme and our services. But, we are trying to help you all efficiently and without delaying the time as much as we possibly can.
Sometimes, for solving an issue, we need also some extra information to understand exactly the problem and provide you the right fix in the right time. That’s why, I suggested you to send an email directly, so we can see directly the issue that you have and last but not least it could delay more or less because it depends on our communication and understanding with our clients.
Thank you for your understanding!
Have a nice day!
Bettina Hello @pablotm!
I’m glad you have managed to solve the issue.
Let me know if you need further assistance.
Have a nice day!
Bettina Hello!
Yes, it it working. While is the same element it should be working like I described above.
Thank you!
Bettina Hi!
An offset in our theme is useful in displaying the items. For example, if you have 10 items and you don’t want to display first item, then you can set up an offset = 1.
Thanks!
Bettina Hello!
When you access a page from your website, you need to have the button in the top bar like this: https://www.screencast.com/t/AzTys6vf5x
Thank you!
Bettina Hello!
This seems to be a plugin conflict with the plugins you use.
The great solution could be to verify which plugin is causing the issue and uninstall it.
Thank you!
Bettina Hello!
Unfortunately, there is no setting like you presented for that element. You can only set a limit of displaying the categories and set them up in a list in alphabetical order.
Thank you!
Bettina Hello!
When you update the theme, your customizations will be lost.
So, my recommendation is to contact our custom work team here and they can help you to update the theme safely: https://tagdiv.com/premium-customization-services/
Thank you!
Bettina Hello!
There needs to be an option in flex blocks called “Filter type” in the filter tab of the element’s settings and you should select Filter by categories in order to display the categories there.
Hope that helps you!
Thank you!
Bettina Hello!
Please change your twitter username here also: https://prnt.sc/10z5df2
Hope that helps you!
Thank you!
Bettina Hello!
Unfortunately, there is no option to change the author link into a link of another page.
Thank you for your understanding!
Bettina Hello!
We will test it too and if we consider this is a fix we will implement in our future updates.
We will take in consideration your query.
Thank you!
Bettina Hello!
Please make sure that the changes in theme panel are saved if you look again there and the code is added in theme panel as well.
If is saved like that and the issue is still there, then please send an email at contact@tagdiv.com and provide wp-admin access, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.
Thank you!
