Hi,

Please send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Hello!

I recommend you to make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Hello!

Unfortunately, we didn’t tested yet, but you can still try to update.
Please make a full backup first to be sure you won’t lose something.

Thank you!

Hello!

Please check this article which describes mobile pages:
https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/

From what you describe it seems you have installed Mobile theme plugin. If you created the mobile pages with TagDiv Composer, then when you install Mobile Theme plugin, your pages will be overwritten by the plugin.
The Mobile Theme is a performance optimized theme included in the Newspaper main theme and it loads only for mobile devices. It comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/

Please note that you can not edit the AMP pages or Mobile Theme with TagDiv Composer plugin.

If you want a responsive version of your website which is looking similar like on desktop, then you need to deactivate Mobile Theme, edit the page with TagDiv Composer, click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB ; there you can see your mobile version and you can edit the elements there.

Thank you!

Hello!

The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

Unfortunately, this will require custom work which is not covered by the support team.

Thank you!

Hello!

Yes, you are right because the element is hidden which means the element will not display but the html code remains there.

Thank you!

Hello!

Normally, when you click on author name, you should be redirect to author page.
For the problem with the author links, maybe the author archives are disabled in the Yoast plugin, if they are author links will be redirected to the homepage. Check if that is the case: http://prntscr.com/mbwwuk after that clear all cache, purge CDN(if you are using) and check the results.

Thank you!

Hello!

Please make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Thank you!

Hello!

Please follow this video: https://www.screencast.com/t/R5zmoCzctau
Note that the background image is set in the header’s row.
It is impossible to delete the column, only the row which contains that column.

Thank you!

Hello!

If you mean the time ago from a flex block element, then we have this options here: https://www.screencast.com/t/5J0Dhh0ftL
There you can change the word “ago” only.

Thank you!

Hello!

I checked your website and it seems the window modal is opening.
Did you manage to solve your issue?

Thank you!

Hello!

Please provide us your website page with those breadcrumbs you set it there in order to help you.

Thank you!

Hello!

It seems the table isn’t responsive that’s why the design on your mobile version is not displaying correctly.
Unfortunately, in our theme there is no design implemented to achieve that.

Thank you!

Hello!

Yes, this is true because we had a lot of improvements on the list to achieve it first.

We are sorry for the inconvenience!

Hello!

I checked and it seems to be the footer row for the background image: https://www.screencast.com/t/4A0pkYHSyub

Hope that helps you!

Thank you!

Hi,

Please send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Hello!

Unfortunately, for this element we don’t have such an option to achieve that.
But for the element called “inline single image” there is an option called “Modal image” and if you check that option, then you will have this effect.

Thank you!

Hello!

I just tested this element in the new update also and it is working by my side.
Please start looking for a plugin conflict and also clear your cache(also from your browser) and try again because it should work.

Thank you!

Hi,

Please send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Hello!

Please check this topic, so it could help you: https://forum.tagdiv.com/topic/how-can-i-remove-the-link-in-author-name/

Thank you!

Hello!

Our developers reduced the size of this file in the new update as much as they could.
A solution for this issue could be to use some plugins for that, but unfortunately, we don’t have a tested plugin yet to achieve that, so we can’t say if it will work or not. You will have to test and see.

Thank you for your understanding!

Hi,

Please send an email at contact@tagdiv.com and provide wp-admin and Cpanel access, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Hello!

You can search by accessing Dashboard -> Cloud Templates -> ADD NEW. If there is no footer template, then it means the demo maybe use another template and not a cloud one.

Thank you!

Hello!

Please provide us a link to your website in order to inspect more into your issue.

Thank you!