replied via email.
Thank you!

Hello,

Unfortunately not all ads will be compatible with our ad system. You can try a plugin for ads such as adrotate and place the adrotate shortcode in the theme ad system to implement ads though the plugin bypassing the theme ad system to test the ads out.
Let us know how it goes.

Thanks.

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!

Hi,

I understand the situation but it may be tied to the way the link is grabbed for the tags when you click on them. This function grabs the tag and shows it on the post: https://www.screencast.com/t/obggMAriP
I have made a test using the redirection plugin like so: https://www.screencast.com/t/or1yOXFv
And when clicking on a tag, it redirects too the link I added without issues. No matter if I paste the tag link in the URL or click the tag itself. Your issue could be caused by something else besides the theme as it runs fine on our end.
Here is a video to prove it: https://www.screencast.com/t/lDCcRG39aM

Please test the redirection on another install as it works fine for us

Thank you!

Hello,

You can add the shortcode in a column text widget like so: https://www.screencast.com/t/stpujdNyIT
The shrotcode will only render on the front end though. The tagdiv composer will not render it live. save the page and click the view page (eye icon)

Thank you!

Hello,

Sorry but the mobile theme only provides one single predefined post template. The mobile theme does not use the desktop post templates. If you want to modify the mobile theme post template, it can be found here: https://www.screencast.com/t/G2Nqknhl

Thank you!

Well I do not have a code to provide for the icons. I provided guidance on how it can be done and where it can be added. I cannot do it for you if this is what you expected. Unfortunately the theme support does not offer customization services. We can guide you into the solutions for a problem but we cannot tackle customization tasks. You will have to create the code your self or hire someone to do it for you if you do not have the necessary skills.

Thank you for your understanding.

Sorry but this is the content width of the theme:
https://demo.tagdiv.com/newspaper/wordpress-news-magazine-charts-the-most-fashionable-new-york-couples-in-2016/
It cannot be enlarged as all the other theme elements depend on the theme width.
It is something we get lots of requests for and we are looking for solutions in this regard, but the theme was not built on a dynamic width. Sorry

Thanks.

Hello,

Sorry but that is not possible with our theme. We have many requests in this regard but we have not found a viable way of adding infinite scroll to our theme yet. It is on our list for future updates and will become available when we find a solution that is practical and viable. Unfortunately I cannot offer a precise estimation to when this will happen.

Thank you!

Hello,

Sorry but that is not possible with our theme. We have many requests in this regard but we have not found a viable way of adding infinite scroll to our theme yet. It is on our list for future updates and will become available when we find a solution that is practical and viable. Unfortunately I cannot offer a precise estimation to when this will happen.

Thank you!

Hi,
Please make sure when you insert your image into the site, you select the full image and not a thumbnail of your image. Check the media library settings when inserting images to your site.
Thank you!

Hello,

Well the header ad, if it’s a custom ad you will have to create the link yourself. If not, please use an ad service that can provide this functionality. Our theme only renders ads, it has no ‘ad creator’

Thank you!

Unfortunately from a very old version like newspaper 4, you will have to re-create the pages, widgets and settings as there were too many changes between versions for the update to go seamlessly. Newspaper 8 compared to NP4 is like a whole new theme.

Thank you!

Hi,

Please use this code in your theme panel-> custom css box:
@media(min-width:1141px){
.td_block_trending_now{
display:none!important;
}
}

This code will affect every news ticker. If you want to target just specific ones, you should provide more details to which one, where.

Thank you!

I’m not sure i understand this properly. You want to show the featured image in the wordpress admin section? Where do you want to show it?

Hello,
Every post template has 2 files corresponding to it.
As you can see in the loop file, the content and featured image are separated from one another: https://www.screencast.com/t/YC1HyJRRBaC
Unfortuantely we have not tested this so I cannot provide a quick solution to get content to show up above the featured image. Sorry.
Thanks.

Hello,
What is a power builder? Is it an external plugin?
The only tested and recommended plugins to use with our theme are these ones:

WP Super Cache- caching plugin
Contact form 7- used to make contact forms
bbPress- forum plugin
BuddyPress- social network plugin
Font Awesome 4 Menus- icon pack, supported in the theme menus
Jetpack- plugin with lots of features *it may slow down your site
WooCommerce- eCommerce solution
WordPress (Yoast) SEO- SEO plugin
Wp User Avatar- Change users avatars
WPML – multilingual plugin

Anything beyond this list is not tested and I cannot say for sure if it will work or not.

Thanks.

Hi,

Please provide an example of the exact issue that is still going on. Is the error in your first reply still showing? Please also try it on a wp default theme to make sure your wp install is running properly.

Thank you!

OK,

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!

replied via email

No one is forcing you to use the new tagdiv page builder. You can still use visual composer just as before. Simply disable the tagdiv page builder if you do not like it.

Thanks.

Unfortunately the issue has very different causes depending on each case in particular. Plugins were the first, then file permissions, then blocked files on the host or blocked files in the htaceess file. In some cases the theme and plugin needed to be reinstalled.

Thank you!

Hello,

The ad code does not seem to get rendered. What type of adsense code are you using?
Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!

Hello,

I can only see the standard header ad spot being used. Please check your theme panel under ads and header ads.
If you have been the victim of an attack, update your theme immediately to the latest version and use one of these guides:
http://securepress.org/tutorial-how-to-remove-malware.php
https://wordpress.org/support/topic/malware-removal
https://www.wordfence.com/docs/how-to-clean-a-hacked-wordpress-site-using-wordfence/

Here is a link for best WordPress security practices:

https://forum.tagdiv.com/topic/tutorial-good-basic-security-practices/

Thank you!

Hello,

The styles loaded should be seen when viewing your page source.right click on your site and click the view source button. Then look for ‘.css’ and see which ones you want to remove.

Thank you!