Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!

Hello,

You can fix the background color by using this custom css:
.woocommerce .product .products h2{
background-color:transparent;
color:black;
}

Thank you!

Hello,

We know you have been our client for a long period of time, but you may be using plugins that can become incompatible at any point if they are not on the recommended list, or you could have a custom modification that is no longer compatible with the theme code.
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

This depends on the page template you use. If you use the default page template the title and breadcrumbs will be removed when using visual composer. Please switch to the page builder + page title to show the title and breadcrumbs on your pages: https://forum.tagdiv.com/page-templates-2/

Thank you!

Please provide an example so we can take a look. Provide a link so we can inspect the page.
Thanks.

Hello,

The latest articles area settings are found in the post loop settings here: https://www.screencast.com/t/bbl59J9qS
Please also read the documentation on page templates for more info: https://forum.tagdiv.com/page-templates-2/

Thank you!

OK, This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

If you still have issues with it afterwards, please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!

Hi,

If you do not have the skills necessary, we recommend hiring a freelancer to help out as we do not have a customization department and we cannot offer any customization services. You can hire a freelancer from sites like studio.envato.com

Thank you for your understanding.

Hello,

The top menu date uses this function to display the date:
https://codex.wordpress.org/Function_Reference/date_i18n
https://www.screencast.com/t/kCPbrdFhZ
You can change the function to this one:
<?php echo date_i18n( get_option( 'date_format' ), strtotime( '11/15-1976' ) ); ?>
Now your date will be the same one found in the wordpress settings: https://www.screencast.com/t/m8Y2MNQAPmR

Thank you!

Hello,

A menu item can be set to open in another window from the wordpress menus settings like so: https://www.screencast.com/t/0u9DoTJZ
If this option is not available for you, please enable it from the screen options: https://www.screencast.com/t/iE2iLiBT

Thank you!

Hello,

Sorry but the mobile theme homepage cannot be edited. It is a predefined template that does not use visual composer so you cannot add block elements. sorry. If you need to have block elements on your mobile site, you will have to disable the mobile theme plugin as the theme is already responsive without the plugin. The mobile theme plugin adds more speed but limits the theme to standard templates without the use of visual composer.

Thank you!

It seems you cannot generate the access token. It means you did not update the social counter to the latest version. Please follow this topic:
https://forum.tagdiv.com/topic/social-counter-40/

Thank you!

Sorry but the modification will have to be made in the main theme as the file will not work from the child theme.
Thanks.

Hello,

You can reduce the bottom margin set to the ad but this will also remove some of the space below ‘Coris Medicina Avançada’

.td-a-rec-id-sidebar > div{
margin-bottom:0!important;
}

Add the code in the theme panel-> custom cs box.
Thank you!

It seems google changed their algorithm regarding breadcrumbs and for some users the breadcrumbs seem to show up differently than before. We are still investigating the matter.

Thank you!

Hello,

Investigating further into this, it seems the lighbox was removed by the woocommerce author in the current version.
Here is another forum topic that tackles this subject and the possible solution:
https://forum.tagdiv.com/topic/woocommerce-lightbox/

Thank you!

Hello,

Please enable the author, the post date, add a featured image to your post, etc. If i check a post from our demo:
https://www.screencast.com/t/cD0ENFpU There are no error from the theme side. It is up to each individual to set up their articles based on the google recommendations.

Thank you!

Hello,

As you can see on this category template, the container takes up the entire screen space above the sidebar: https://www.screencast.com/t/er0oB03xp
You will not be able to move the sidebar into the category header container unfortunately. A more elegant solution would be to use one of these 3 category templates: https://www.screencast.com/t/lRjm67fDD if no grid is used on category pages.

Thank you!

Hello,

Please do not use php 7.1 This error occurs when using this version of php. Our theme is only compatible up to version 7.0.
Please change the php version on your server to 7.0 and then uninstall and install the theme demo again. Not the whole theme. Just the theme demo: https://www.screencast.com/t/8rRH2YCHQc

Thank you!

Thank you for posting the solutions. We appreciate your contribution to our community.
Have a nice day!

Hello,

The theme does not have any printing options. They are added by wordpress and the browser.
Please check the official WordPress documentation on printing: https://codex.wordpress.org/Styling_for_Print

Thank you!

Thank you and have a nice day!

Hi,
Please clear the browser cache as well. If you use chrome press ctrl + shift + delete and select these entries:
https://www.screencast.com/t/8k6JrspfQ As an alternative, try to use a different browser to generate the access token.
If you still have trouble with the token, please contact us via email at contact@tagdiv.com and provide a link to your site and wp-admin so we can login and investigate.
Thanks.

Sorry but there is no simple way of changing the width for the element. I I try to make it the same width as the container, this happens: https://www.screencast.com/t/L7xCiGboE
This will not be an easy modification to make unfortunately. The mega-menu modules need to be adapted to the new width, that means changing the thumbnail used on the mega menu and the css changed as well. We cannot provide a solution in this regard, sorry. I suggest hiring a freelancer if you really need this customization as we cannot tackle such tasks.

Thanks.

Hello,

The revolution slider element on mobile depends on the plugin implementation. The standard revolution slider can be seen on our theme demos here: https://demo.tagdiv.com/newspaper_blog_travel/
https://demo.tagdiv.com/newspaper_blog_cars/
The theme does not control how the revolution slider element displays on mobile devices though. The plugin has it’s own implementation.

Thank you!