Hello,

Our theme does not recognize sticky posts. In order to mark posts as featured you will have to add them to the featured category. Here is a guide describing this: https://forum.tagdiv.com/featured-posts-2/

Thank you!

Hello,
Please provide a link to your site so we can inspect it.
Thank you!

Hello,

Sorry but I do not understand. On mobile phones the featured image is always centered. Do you want to place it in the center on desktop as well? This can be done by selecting a different post style for your post: https://www.screencast.com/t/eLi7xwQTrzu Try one of the post styles that show a full featured image.

Thank you!

Hello,

You seem to use the latest articles feature of wordpress, not a static page on your homepage. In this case you can select the module used for the template from here: https://www.screencast.com/t/cY9mIhG9y6dr
If you want to build a custom page using visual composer and set it as a homepage, please follow this guide: https://forum.tagdiv.com/homepage-how-to-build-and-set-it/

Thank you!

PS. Your mega menu is broken as it was not created properly. Please check this forum topic: https://forum.tagdiv.com/topic/megan-menues/

Unfortunately we cannot offer any solution for untested plugins. We only recommend wp super cache. Other cache plugins are not tested and we cannot provide any solutions for their functionality, settings or implementation

Thank you!

Hello,

That is why the mobile theme was built, to provide more page speed. Please read this guide: https://forum.tagdiv.com/the-mobile-theme/

Thank you!

Hello,

All of the files that can be rewritten from the child theme are found in this section of the theme docs: https://forum.tagdiv.com/the-child-theme-support-tutorial/
Td_+module_single is not among them unfortunately. If you plan on modifying this file, you will have to do it in the main theme files.

Thank you!

Hello,
Unfortunately I do not quite understand exactly what you mean. Do you want your homepage blocks to show 2 posts per row instead of 1?
if this is what you are looking for then this depends on how you set up your homepage. I would require a link to your site so I can inspect the homepage.
Please provide more details exactly to what you want to achieve so we can provide the proper solution.
Thank you!

Hi,

You are receiving support from the tagDiv staff as well, do not worry :). The support is here present and accounted for. We answer every message from oldest to newest. We usually respond in 24h tops except for the weekend but this depends on the amount of messages we have. If there are lots and lots of requests the answer can come a bit late because we did not manage to respond to everyone up to your topic. Having lots of replies back and forth also influences the response as the topic gets fresher on each reply.
Now for the matter at hand. If the export and import of the theme settings does not work properly, it probably means one of the 2 processes is not working properly. Most likely the import.
This can be caused by plugin conflicts, memory allocation, hosting file permissions or a number of different causes that can prevent the theme from importing settings.

1) please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
2) Please increase memory allocation by following this guide: https://forum.tagdiv.com/system-status-parameters-guide/
3) Please check file permissions and specific hosting permissions: https://codex.wordpress.org/Changing_File_Permissions

I hope this helps.

Thank you!

Hello,

The only cache plugin tested and recommended to be used with our theme is Wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/
As you can imagine, we did not pick this plugin randomly. We are aware there are faster cache plugins out there but this one is the only one we found so far that is fully compatible with our theme. The other cache plugins all have different issues that prevented us from marking them as recommended.

Thank you!

Hello,

I see you already figured it out as you now have 2 images on a row: https://www.screencast.com/t/m9cWgpfN

You can align an image or create a gallery from the tiny mce editor.

Thank you!

Hello,
Sorry but we have not tested any shortcode plugins so i cannot provide any recommendation. The category description was never meant to display other content than plain text. Our theme does not offer this functionality.
Thank you!

Hello Dave,

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.

Thank you!

Hello,

Unfortunately the code provided on another theme will not work properly on our theme. Themes do not share the same features and the same code.
Please use this code:
.mfp-content img.mfp-img{
max-height:none!important;
}

Thank you!

Hello,

Sorry, but we have no official method for instant articles. There is this topic where some of our users discuss the issues presented using the FBIA: https://forum.tagdiv.com/topic/newsmag-media-elements-incompatible-with-facebook-instant-articles/

Thank you!

Hello,

Sorry but our theme modules and blocks will not grab the avatar as those functions are only destined for posts. They do not work for our theme modules. A custom function built from scratch must be added that can provide this functionality for our modules and blocks. You will need to create it in the code, not just call it on the module. A custom function must be built in td_module_single.php and then called on the module as you mention. Unfortunately as you can imagine this requires coding skills to do. We suggest hiring a freelancer to help out with creating such a function.

Thank you!

Hello,

You can add this custom css in the theme panel-> custom css box but this will cause the menu to go on 2 rows on the sticky menu because the logo will need to take up space in the menu when the menu is sticky:
@media(min-width: 768px){
.td-header-style-10 .td-logo-sticky {
position: relative!important;
}}
https://www.screencast.com/t/PodLSExYxqz8

Thank you!

Hi,

The footer background color can be set from the theme colors section: https://www.screencast.com/t/hOI1wVbopscH

Thank you!

Hi,

You should ignore the message. This is mentioned here: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
The bundled version of the plugin does not have an activation code and you cannot update it automatically through wordpress.

Thanks.

Hello,

The background ad in our theme simply adds a link on your background image. It does not have any other functionality for split sections and multiple links on the background.

Thank you!

Ok. I deleted the link from your previous reply.
Thanks.

Hi,
It seems it’s the same on our end: https://www.screencast.com/t/S637jLb328 but why would you access that php file through the browser. It is a link to a php file. Any at all php file that you try to access directly will provide an error because you are not supposed to request a php file directly in the browser. Here are another few examples:
https://www.screencast.com/t/d7feDFxbRgt9
https://www.screencast.com/t/5RWuuez8n
Pick any file you want from the theme files and there will be an error when trying to access it directly in the browser.
Thank you!

Hello,
There are no errors in our js code as we cannot release broken code to our customers. Without modifications or plugins, our theme js code runs fine and does not provide errors.
Thank you for posting the solution for this issue, as it will help other who face the same issue.
Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

Please replace the previous code with this one:
.woocommerce .product .products ul h2{
background-color:transparent;
color:black;
}

Thanks