Hello,
This seems to be a caching issue. Please only use wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also please contact your host and have them disable any hosting side caching as this seems to be the case more and more.
Hosting cache is not recommended for our theme.
Thank you!

Hello,

I’m sorry but I cannot seem to figure out what the issue is. Can you please provide more details so I can understand better how to help?

Thanks.

Hello,
Please do not use opld deprecated documentation links. We added a message to warn people of this: https://www.screencast.com/t/jLuOacE2mYu
Here is the correct link: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Make sure you follow each step exactly as described.
If you still cannot get it working, please provide a link to your site so I can inspect the counter.
Thank you!

Hello,
Both your sites work just fine in IE:
http://alevi-fuaf.com/tr/ – https://www.screencast.com/t/gedaufgldr
I cannot find any issues from my end. Please try from a different pc as there could be some local issues in place.
Thank you!

Hello,
I think I understand now, but there is no way of removing the images from the main category . You cannot have the items of “health” when you hover on the “fashion” category. This involves switching the default functionality of the mega menu. It is the fashion category that you make as a mega menu. not the health sub-category. If this is what you want then simply make this workaround: create a custom link with the name of fashion and select the health sub category as a mega menu but this will not let you show the other subcategories of fashion though.
Sorry but the implementation you are looking for is not easy to make., You will need to hire a developer for this as it must change the default functionality of the theme!
Thank you!

Hello,
I will add this as a suggestion for future updates.
Unfortunately I cannot provide any solution via the theme support as time does not allow us to provide any custom work. Sorry
Thanks.

Hello,

This issue is usually caused by plugins or the system status parameters not being set properly (or at all) or both. Please disable all plugins except visual composer, clear cache and reset cdn files. Then please use this guide to increase the system status parameters: https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hello,

This issue is usually caused by plugins or the system status parameters not being set properly (or at all) or both. Please disable all plugins except visual composer, clear cache and reset cdn files. Then please use this guide to increase the system status parameters: https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hello,

We strongly advice you to create it manually. A child theme plugin can cause all kinds of trouble. Please use this guide: https://forum.tagdiv.com/the-child-theme-support-tutorial/
Please note that not all files will work from the child theme. Only the ones mentioned in the guide will work

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

Yes, it is a js code that does the trick. Unfortunately you cannot replace the login window that easy. We have no reports of the login not working but please contact us via email at contact@tagdiv.com and we will take a look at the issue and try to figure out why this happens. Please include a link to your site and wp-admin as well as a link to this topic.

Thank you!

Hello,

Sorry but unfortunately the mobile theme template cannot be changed at the moment. You cannot replace blocks with other ones as the mobile theme does not use visual composer. It was created specifically to only use the elements you see.

Thank you!

Hello,
I’m sorry but I cannot see what you modified and cannot tell why the css makes the 2 items drop on separate lines. by default these 2 items are on the same line. I cannot know what you edited and what the result is.
If you want to alter the default structure of the modules and blocks please note that you will also need css skills as the css will break when changing the structure of the code. You will have to adapt the css to your customization
Thank you!

Hello,

Our theme ad spots offers multiple content ad spots but there is no content ad that can be displayed after a post. You can use an article bottom ad, but it will not be under the post but rather at the bottom of the post itself. That is why it is an article ad. It displays inside the article. https://forum.tagdiv.com/article-ads/
There is a footer top ad though but it willalways show up above the footer no matter the post, page, category…etc: https://forum.tagdiv.com/above-footer-ads/

Thank you!

Hello,

1. This is a fixed size logo template you are using. The logo will not go beyond the contianer size which is 272 pixels wide. If you require a bigger logo, please use the full logo header styles: https://forum.tagdiv.com/header-styles/

2. You can have a different affix logo if you change it here: https://www.screencast.com/t/snM5xFEO

Thank you!

Hello,

You most likely have a js error in your browser console. This is usually caused by plugins so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

Unfortunately the tags will not work that way. You can make a workaround to filter by a specific category and a specific tag only. So it will only show a post with a category of x and the tag of z
The tag section will not work with a ‘-‘ symbol

Thank you!

Hello,

Please change the default wordpress thumbnails from 300 to 150 like so: https://www.screencast.com/t/2OIUNT42DzP or simply change the module used on your search template from here: https://www.screencast.com/t/bRWPAnOvqTXn

Thank you!

Hello,
This is beacause of the retina logo you uploaded. Here is the logo you uploaded:
http://www.nutrabela.com/wp-content/uploads/2017/02/logo.png
Ads you can see it does not exist anymore so please either remove the retina logo or replace it with a new one.

Thank you!

Hello,

Our theme only provides options for a category description. For a custom taxonomy, there is n o such spot provided. Sorry. it will have to be made custom if you require the taxonomy description.
Maybe something like: https://codex.wordpress.org/Function_Reference/term_description

I hope this helps.
Thanks.

Hello,

Are you using https maybe? If so please use this guide:
Try to load your desired translation from panel and then you will see in the left corner of your browser an icon with a shield. Click the Load unsafe scripts option like this -> http://screencast.com/t/aLm2aAFv5
If this is not the case then please contact us via our email address at contact@tagdiv.com and provide wp-admin so we can login and investigate. Please also include a link to this topic so we can identify you.

Thank you!

Hello,

Our theme does not have these spots in the theme panel so you will have to add the code manually inside the theme files. Here is the header file: https://www.screencast.com/t/r7AEM9C8
And here is the footer: https://www.screencast.com/t/XPfMTEEyfjH

Thank you!

Hello,

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!

Hello,
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Then install the mobile theme before all the other plugins.
Thank you!

Hello,

The category tag you see in the related articles is the primary category of each post. If you change the primary category on that post, the tag will change as well. Please read this guide: https://forum.tagdiv.com/primary-category/
If you want to change the functionality of this element, you can find the code here:
https://www.screencast.com/t/WykQfp7bjCh

Thank you!