Hello,

I have all tested plugins installed on my end including revolution slider and budypress and I can login and out without errors. Please also check your child theme for any errors if you have one that is. Switch to the main theme if you use a child theme. Also after you disable all plugins you should also clear cache
The wordpress seo plugin is actually YOAST: https://www.screencast.com/t/QPZV9xCR0vF

Let us know if you still have trouble with the 2 plugins.
Thanks.

Hello,

The pages on the mobile theme have to be created in the new mobile editor found in page edit. Please read this guide: https://forum.tagdiv.com/the-mobile-theme/
If you cannot create a new page that menas there is most likely a plugin conflict that is preventing the page creation. Please disable all plugins except visual composer and the mobile theme. clear cache and reset cdn files if you use it.

Thank you!

Hello,

This issue happens when using php 7.1
Please only use 7.0. as 7.1 is no yet tested.

Thank you!

Hello,
You can edit the td_config.php and have to register your new custom ad code in two places, like this -> http://screencast.com/t/drqt26uCI
This will add an extra ad spot. Repeat for more.
Thank you!

Hello,

The ipad should not show the mobile version of the theme. I suspect you are affected by this issue usong wp super cache: https://forum.tagdiv.com/topic/mobile-theme-problems-3/
Give it a try and let us know if you still experience issues.

Thank you!

Please provide a link to your site so I can inspect it
Thank you!

Please try to scrape the post again using the facebook debugger. You will have to make facebook rescrape your post. Try with a new post or rescrape the old ones.
Thank you!

Hello,

Unfortunately wp rocket is not tested with our theme so I cannot be sure exactly why this happens. The tested and recommended plugin to use with our theme is wp super cache with these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thank you!

Hi,

Unfortunately it cannot be made to show up as the default entry for the comment title to show up is having 1 comment. this is the way it’s being coded. It is not hidden with css but rather it is a condition added in the code for it. you can force it to appear if you want but it will look strange as it will show 1 comment even though there are none like so: https://www.screencast.com/t/b13lqLbqO

Thank you!

Hi,

Sorry but we have no insight to provide regarding the indexing issue. This falls beyond what the theme support can offer you. If you need further assistance with customization we suggest hiring a freelancer to help out as we do not have a customization department and the theme support cannot provide customization solutions. We try to help out where we can but when things get tricky, time does not allow us to investigate a single issue for hours.
We have no idea why google will not index with this modification but unfortunately we do not have the time necessary to investigate.

Thank you for your understanding.
Bogdan B – tagDiv

Hello,

The issue you are seeing is the sidebar getting pulled on top of the content. It is usually a plugin issue so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

If this does not fix it, it probably means you have an open HTML tag somewhere on the post itself. Check your post html structure in text mode

Thank you!

Hello,

Thank you for your appreciation!
Unfortunately there is an issue with the translation loading for the moment and we are looking into it searching for solutions. Until we do find a viable solution please contact us via email at contact@tagdiv.com and provide a link to your site and wp-admin so we can login and load the translation for you. It works for us every time.

Thank you!

Hello,
Yes there is indeed a delay on post views if you use a caching plugin and you do not have this option enabled: https://forum.tagdiv.com/ajax-view-count/
The post views will get cached if the option is not enabled.
Thank you!

Hello,

This happens when using the mobile theme and not adding any content in the mobile editor as this guide specifies:
https://forum.tagdiv.com/the-mobile-theme/
Right now I see you do not use the mobile theme plugin and the page is visible.

Thank you!

Hi,

Please check this topic for a solution: https://forum.tagdiv.com/topic/please-help-me-to-get-a-next-page-button-like-this/

Thank you!

Hello,

The sidebars will have to be set on the primary category of the post. If the category has a sidebar set to it, the post should also grab it. If this does not happen on your end, please disable all plugins except visual composer, clear cache and reset cdn files. Then test again,
If the issue is still there, please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!

Please disable all other caching server, cdn plugin and test without any caching at all. Also disable all plugins except visual composer. Plugin conflicts can also provide such errors.

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

Please make sure the thumbnails are enabled from the theme panel:
https://www.screencast.com/t/ecgGr87m6
And then use this guide to regenerate thumbs: https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/

Thank you!

Hi,
Unfortunately the exchange widget is limited to the current options. There is no easy way to add extra currency exchange rates or base currency, sorry.

Thanks.

Please provide a link to your site so i can inspect it.

Sorry but we have no knowledge of any such files. Please provide an example so we can see what we are dealing with. Are the files only available using our theme or are they available with a wp default theme as well?

Hello

This could be a hosting issue. Please contact your host and have them disable any hosting side cache as it can cause issues with our theme.
Next, only use wp super cache with these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/
If you use a cdn server, then please disable it temporarily or use these settings: https://forum.tagdiv.com/cloudflare-cdn/

Thank you!

Please contact us via email at contact@tagdiv.com and provide us with login information as well as a link where we can actually inspect the issue. We need to be able to see the issue in order to provide a solution.
Please also provide a complete description of the problem in the email content as well as your envato purchase code.

Thank you!

Hello,

Unique articles is an option that will only affect the page it is activated on. https://forum.tagdiv.com/unique-articles/

Thank you!