Hello,

The tested and recommended plugins to use with our theme are found in the plugins section of the theme panel: http://screencast.com/t/Bhq2yyeu8
We have not tested any database optimization plugins, sorry.

Thank you!

Hello,

Sorry but we do not work on weekends. The support hours are in the top right of this page.
I have checked your site and did not see the issue: http://screencast.com/t/dnDbqy6CfBoq
I have checked multiple posts and the sharing icons are there on all that I have checked.
Please check again and see if the issue is still present.

Thank you!

Hello,

you will have to play around in visual composer a bit and learn how to add and remove content blocks from your pages. Please dit the page from the wordpress pages section and access the backend editor to see the page content. Then in order to remove an element, press the little trash-bin icon. http://screencast.com/t/geTSMSLgx

Thank you!

Hello,

1. You can see the setting in the theme panel here: http://screencast.com/t/piaunwQZaS

2. The excerps will provide you with the settings you need in the theme panel: https://forum.tagdiv.com/excerpts-introduction/

Thank you!

Hello,

You are probably using the mobile theme plugin and are not changing the mobile theme background from the mobile theme section at the bottom of the theme panel: http://screencast.com/t/pNfAnbCr
If you use the mobile theme, then all of the mobile settings are done through this panel.

Thank you!

Hello,

You have to make sure you have the proper og image tag selected using seo yoast. Please use this guide: https://forum.tagdiv.com/facebook-share/

Thank you!

Hello,

There could be something wrong with the post in particular. The html seems to be there but nothing comes up inside the container. Please try to edit your post and see if there is any open html tag in text mode.
This could also be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Let us know how it goes.

Thank you!

Please provide a link to your site and provide information on how you want to use the ad box and where.
Thanks.

Sorry, but for the moment it is not ‘part of the plan’.
Until we can provide such a feature you can give this a shot if you have the proper skills: https://codex.wordpress.org/Post_Formats
Thank you!

Hello,

2 of your issues are related to plugins so the other 2 could also be related to them.
This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

That is the setting that affects the blog page as well as posts, but posts are only affected if no sidebar is set to the primary category of the post. The post sidebar goes in a a 3-step system. It’s not that complicated actually. if you have no specific sidebar set to a post, it will fall back to the sidebar set on the primary category of the post: https://forum.tagdiv.com/primary-category/. If the primary category does not have any sidebar set, it will fall back to the blog and post template I mentioned above. So the solution in removing the sidebar on the blog page abut keeping it on posts is to set sidebars in category pages so you cut the fallback system

I hope this helps
Thanks.

Hello,

Yes, I can see the issue but the plugin is also not tested so you can also test another plugin. The plugin is not on our tested and recommended list so i cannot provide any solution for untested plugins. Unfortunately not all plugins work with premium themes. Sorry
Try a few other plugins for google maps as there are quite a few to choose from.

Thank you!

hello,
Please use this guide: https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
Thank you!

Hello

I cannot provide any theme version here. Please make a request via email at contact@tagdiv.com

Thank you!

Hello,
Unfortunately the whatsapp image provided mixed results in our tests as well. All the proper markup is there but it seems the networks imply does not grab the image. We will implement a fix for this if we find one. but for the moment there is no solution
Sorry for the inconvenience

Hello,

Sorry for the late reply. When you post on weekends, the answer gets delayed a bit as we do not work weekends.
I already replied via the envato dashboard to your other requests.
When you uplod an image to the media library, make sure you have the full size selected: http://screencast.com/t/AwTXlFACTh

Thank you!

Hello,
Please contact us via email at contact@tagdiv.com and provide a link to your site, wp-admin and your envato purchase code.
Thank you!

Hi,

@insomniac79 our example ads that we placed in our demos, were just placed as a demo for you to see what goes where. hey were not set according to any google rule, but rather just as an example. the theme provides multiple ad spots and multiple ad sizes for each viewport. It is up to you how you use them. The theme cannot know what ads you want to use and how you want them or how google wants them. The theme provides multiple settings and it;s up to each individual to how he uses these settings.

@emula This could be another thing altogether. Please ope a new topic and provide as many details as you can and a link to your site so we can inspect it.

Thank you!

Hello,

Unfortunately the smart list was built with clickable images. You can use a css trick to remove the link action though.
.td_smart_list_7 .td-slide-smart-list-figure img{
pointer-events:none
}
Add this in the theme panel-> custom css box. The link will still be there but it will not be clockable.

Thank you!

Hello,
Here are all the occurrences of the loader gif: http://screencast.com/t/suGueczXid60
I hope this helps.
Thanks.

Hello,

Please use the last advice given on the topic. Access these files and remove the get_date code from them:
http://screencast.com/t/CIDUUOtD

If this does not work you could try this method: http://pointblankpro.com/how-remove-date-google-serp-wordpress/

Thanks.

Hello,
Please check your settings again and make sure you select a footer that has content like footer style 1 for example and make sure it is set to display.
If it does not show, please provide a link to your site so we can inspect it.
Thanks.

Hello,

Our theme will only show 2 levels of breadcrumbs. It will not be an easy task to add more levels to it though. Here is where the code is being created but you will need coding skills to get this done: http://screencast.com/t/RueK3ydhBSZ If you do not know the steps you need to take in this regard, we suggest hiring a freelancer to help out as we cannot offer any custom work at the moment.

Thank you!

Hello,

In order to modify the theme thumbs you will have to use the theme api system and you will require coding skills to do it: https://forum.tagdiv.com/td_api_thumbupdate/

Thank you!

Hello,

1. The grid on mobile will appear only if you have featured posts. Th featured posts must be added in the featured category: https://forum.tagdiv.com/featured-posts-2/

2. In order to make the join menu appear you must activate the “anyone can register” setting from the WP settings: http://screencast.com/t/lwA9iJTlKJ

Thank you!