Hello,

@kreativewire
We did not even have the chance to access your site. We have not done anything on your site because you wrote us an email Saturday and we do not work on weekends. So your issues were not caused by us. We will check into your email in today’s course we will let you know about it.

@polerate
We only have one email from you from back in February 26. We did not receive anything else so we are not sure what we were supposed to respond to. On our forums you only have 3 replies all mentioning how bad our support is but what are we supposed to answer to? You did not contact us with any issues.

@both: If you are not satisfied with our theme or our support you can always ask for a refund and we will give you your money back so you can choose another theme for your project.

Thank you!

Hello,

The related articles section can be filtered based on the same category or y the same tag. you can add tags to your posts and then filter the related articles by the tags o you can have better control over what posts get displayed in the related articles section: http://screencast.com/t/uy4WHChLLEe

Thank you!

Hello,

Please create a new topic for any new issue.
1) Please allow the google adsense a bit of time to provide the ad code. It can sometimes take up to a few days before the new ads are rendered on the site.
2) Our theme creates as many thumbnails as selected here: http://screencast.com/t/1014UT4fMtb2 Please disable the thumbs you don;t use on your site. This list of thumbnails should help: https://forum.tagdiv.com/theme-thumbs/
3) Unfortuantely our theme cannot show 3 thumbs along with a sidebar. There can only be 2 thumbs and sidebar or 3 thumbs and no sidebar.

Thank you!

PS do not post sensible info in this public forum.

Hello,
Yes this was done and the bio info will accept html:
http://screencast.com/t/QBb9swSL – http://screencast.com/t/XgAT58eUSuPS
Thank you!

Hello,
@both
Please provide a link to your site so I can see how you set up the menu. I cannot provide any answer based on the info you provided.
Thank you!

Hello,
Please disable all plugins except visual composer, clear cache and reset cdn files. Then test the mega-menu again. It is probably a plugin conflict.
Let us know how it goes.
Thank you!

Hello,
This means you do not have the social counter plugin active. You have imported a demo that uses a social counter element in it’s content but the plugin is disabled. Please install and activate the social counter plugin
Thank you!

Hi,

Unfortunately that will be no easy task. Our theme is created based on a fixed width. Changing this width will cause most theme elements to break as they depend on this fixed width. It will be a tedious task to adapt every element you use to the new width.

Thanks.

Hi,
Please follow this topic: https://forum.tagdiv.com/topic/mobile-theme-does-not-work-properly/
Thank you!

Hello,

This will depend on the smart list you use. There are smart lists that change url’s for the pagination or that keep the same url. In any case, it will be only 1 post. Google will not read it as 5 different posts.

Thank you!

Hello,

We do not have documentation on this as the theme files are only used in customization and that is not part of the theme support or docs. Each demo has it;s own css file you can find here: http://screencast.com/t/Plvwls3TDI

Thank you!

Hello,

Since this topic, the code has changed a bit. You will have to use a do_shortcode function inside the template files corresponding to each of the post styles that you use.
Hi

– add the ad code in one of theme’s custom ad spots
– create a new page and add an ad-block on it, select in ad-block the custom ad-spot which hold ad’s code: http://screencast.com/t/T9QrVpFshiG
– press the CLASSIC MODE button and copy the shortcode: http://screencast.com/t/09LWoaPqeUA
– edit the file corresponding with the post stylkes that you use and add this line of code:
<?php echo do_shortcode('[vc_row][vc_column][td_block_ad_box spot_id="custom_ad_1"][/vc_column][/vc_row]');?>

In above example I’ve used custom ad 1 but you can use any custom ad spot from theme panel.

Thanks!

Hi,

Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Then check article inline ads again. Please note that smart lists will ignore article inline ads and if you use the mkobile theme, you must use these ad spots: http://screencast.com/t/at9XiAXGo
Let us know if you still have trouble with ads and if you do please contact us via email at contact@tagdiv.com and provide qp-admin so we can login and investigate the issue. please also include a link to this topic.

Thank you!
Bogdan B

Hello,

Please follow this topic: https://forum.tagdiv.com/topic/how-to-add-more-custom-ad-spots/

Thank you!

Hello,

This is actually a wordpress trick. You can add the time in the custom date setting like so: F j, Y, g:i A : http://screencast.com/t/vkDY3VK2o and now you will have something like this: http://screencast.com/t/xbt8qgRy7k6s

Hope this helps.
Thank you!

Hello,
If you look through the code you can see this part like so: $buffy .= $this->get_excerpt(50);$buffy .= '';
Thew number 50 represents the number of words the excerpt will grab. You can change this number to your preferred one.
Thank you!

Hello,
The ajax dropdown on categories or the live search are not elements available in visual composer. Our custom search was not created with this in mind. and it cannot be moved to another section of the site. sorry.
Thanks.

Hello,
Our theme provides an option to remove the article date but not for specific categories. You can remove the date form all posts or none at all. If you want to only have the date shown on a specific category you will need customization to do it which unfortunately we cannot provide. Sorry.
Thanks.

Hi,

Smart lists have their own pagination styles and the nextpage tag from wp will not work on smart lists. Our theme has no changeable pagination. Any change to the pagination style will have to be made custom and smart lists are a very complex part of the theme. We have no solution to provide for this. They will have to be hard-coded if you really need this modification. The smart list files can be found here: http://screencast.com/t/sAJlLc1EkCe

Thank you!

Hello,
You can first try to disable all plugins except visual composer, clear cache and rest cdn files if you use it. This will rule out a plugin conflict. Not all plugins work with our theme. If you have a child theme, make sure you switch to the main theme to see if there is no custom code in there affecting the front-end.
let us know how it goes.
Thank you!

Google is your friend: http://www.w3schools.com/php/php_syntax.asp
🙂
(that is the list of compatible plugins)
Thank you!

Hello,

Maybe this will help:
https://en.wikipedia.org/wiki/Content_delivery_network
It will help you with page speed and server load.

Thank you!

Hi,

I assume your site does not go into full width mode. Maybe it;s because of this (bottom of the page): https://forum.tagdiv.com/background-introduction/
Please make sure you remove any background image and press the clear button for the background color so there will be nothing in the color box. http://screencast.com/t/Pykw8WR8X8i

Thank you!

Hello,

The colors should work as expected. Please check other settings in the theme panel and see if they also do not work.
If you use wordfence, please set the firewall to learning mode. If you don;t please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Also if you use a child theme, please switch to the main theme to rule out any custom code affecting the theme panel.

Let us know how it goes.
Thank you!

Hello,
Unfortunately w3 total cache is not recommended with our themes. I provided the caching settings for you in the other topic but you need to use wp super cache not w3 total cache.
Thank you!