Hello,
If the homepage is what you are referring to or any other page, you can use the latest sorting option for each block from block settings: https://forum.tagdiv.com/block-settings-tutorial/
There is no oldest to newest default setting in our theme. The default is latest articles.
Please provide more details if this is not what you are referring to
Thank you!

Hi,

Please provide an example, a link to your site pointing at these images so I can inspect them. Is the issue on posts or on pages? It could be the post template. Some post templates have full width featured images while others don’t:
http://demo.tagdiv.com/newspaper/wordpress-news-magazine-charts-the-most-fashionable-new-york-couples-in-2016/
http://demo.tagdiv.com/newspaper/td-post-lenovo-details-new-computers-that-could-be-heading-our-way-in-2015/

Thank you!

Hi,
Yes, if you want the black background, it’s easier to simply use the black demo than to change lots of css to overwrite the white backgrounds.
The play button will show up on the homepage if you select a video post style for your post like so: http://screencast.com/t/66VfI8o7p7k
Thank you!

Hi,

There is an easier way to do it besides altering the theme code. If you cannot upload big enough images, there is the thumbnail upscale plugin that will enlarge your images to fit the container. Our users recommend it and it seems to be working fine.
If you want to check if the image is a thumbnail or the full image you can use the browser inspector and check the image size. if there is no ‘(natural size)’ then you are dealing with a thumbnail.
example: http://screencast.com/t/SL9sA9wObHI

Thank you!

Hi,
Well the guide cannot apply to our theme as the code is custom. All theme s are based on the same file structure but the code inside it is a totally different matter. A premium theme is a custom theme so a code snippet created for wordpress will most likely not work without adapting it to the theme code. The screenshot above shows how comments are called on post templates. You need to replace that code I highlighted with your own comments code or replace the code in the comments.php file found here: http://screencast.com/t/gxDBGHjHTxj
I hope this helps.
Thank you!

Hi,
Replied via the envato platform. If you have any further questions please open a new topic here on the forum.
Thank you!

Hi,
Unfortunately the ad spots do not accept custom code except for ads. If you want to add a custom js code you can do it in visual composer like so: http://screencast.com/t/7m7MoUtkK0 or you can use the theme panel: http://screencast.com/t/AXw46MQroAOo
Now it depends on what the code is and what it;s meant to do. There is no one spot fits all situation. If you want to add specific parts of code in specific places of the site, you will probably have to edit the theme files and code it in. For this you will require coding skills though so if you cannot do it, we suggest geting some hired help on this as we cannot offer any custom work at the moment.
Thank you!

Hello,

Unfortunately pages are very different from posts. Visual composer can be activated on posts from the plugin settings but this is not tested or recommended. Posts have their own like buttons you can activate from here: http://screencast.com/t/X9c10hiLJIOm Unfortuantely these options will not work on the mobile theme and visual composer elements cannot be used as well. the mobile theme is very different from the main theme as it only uses limited features in order to provide top loading speeds. https://forum.tagdiv.com/the-mobile-theme/

Thank you!

Hello,
This issue is most likely caused by the php memory allocation. Please use this guide and increase all your system status parameters accordingly: https://forum.tagdiv.com/system-status-parameters-guide/
Let us know how it goes.

Thank you!

Hi,
You will have to provide more details to this request so I can provide the proper answer.
Thank you!

Hi,
Unfortunately if you set a category to the mega-menu, then it only shows sub-categories. There is no option to set pages in the sub-menu, but you can add a page mega-menu. Please check this guide: https://forum.tagdiv.com/page-menu/
Thank you!

Hi,

2) This css should remove a bit of spacing but keep in mind that css is very specific and it will only apply to the homepage on mobile. If you require other adjustments, you will have to use the browser inspector to figure out how to remove the spacing with css as this is very personal and we cannot provide a general code that can remove the white space everywhere:
@media (max-width: 767px){
.block-title{
margin-bottom:10px!important;
}
.td_block_1 .td_module_4{
padding-bottom: 5px!important;
}
.td_block_5 .td-block-row:last-child .td_module_3{
padding-bottom: 5px;
}}

5)You can activate the author name and the comments count for that particular block by removing the 2 // lines from here: http://screencast.com/t/WGirLBFwo Unfortuantely that’s about it. There is no other content that can fit in there as there has to be enough space for longer post titles.

6) The problem with the different module under the recipes category is because you only have 4 posts to show in that category .Every category is made out of 2 sections. A big grid and a module. You have a big grid with 3 posts and a module with 1 post. If you add more posts it will populate the module section with more posts. These can be selected from the per category settings: http://screencast.com/t/xEp1tg1Kw

I hope this helps.
Thank you!

Hi,
If you want to replicate that design, you can only do it on pages, not on posts. you can customize your pages using visual composer and add elements to it. Here is how the back-end should look like for that particular design: http://screencast.com/t/J8HduqLjR
Please follow this guide to learn how to use visual composer:
https://forum.tagdiv.com/how-to-use-visual-composer/
https://forum.tagdiv.com/homepage-how-to-build-and-set-it/
Thank you!

Hi,
Please contact us via email at contact@tagdiv.com and provide login information so we can investigate this issue. Please also include a link to this topic.
Thank you!

Hi,
Please use wp super cache as it;s the recommended caching plugin to use with our theme. Then disable the child theme and use the theme panel for css modifications: http://screencast.com/t/LSt5aXS9
you can also check the system status parameters here: http://screencast.com/t/vkBw4jGU and make sure you increase them according to this guide: https://forum.tagdiv.com/system-status-parameters-guide/
Let us know if you still have trouble afterwards.
Thank you!

Hi,
Let’s start from the beginning. Here is a guide on how to use visual composer: https://forum.tagdiv.com/how-to-use-visual-composer/
You can add or remove elements from your page by using the visual composer page builder. you can add blocks, grids in 1 column, 2 columns or 3 columns. Please use this link to learn more about the plugin https://vc.wpbakery.com/video-tutorials/ but keep in mind that the front-end editor has been disabled on our theme. and we only recomend using the columns shown in the first link I provided.
I hope this helps.
Thank you!

Glad you figured it out!
Have a nice day!

Hello,
You will not lose the license if you uninstall the theme and re-install it. You can go ahead and re-install wordpress and the theme at will.
Thank you!

Hello,
I’m not sure what preloading you are referring to but every block has the block settings you can change to customize your block .It can be done from visual composer if your block is added that way, or from the widgets area if your block is in a sidebar. Please check this guide for details: https://forum.tagdiv.com/block-settings-guide/
Thank you!

Hi,

We cannot guide you any further. you need to find your htaccess file: http://www.wpbeginner.com/beginners-guide/why-you-cant-find-htaccess-file-on-your-wordpress-site/ and then add the code like the topic suggests. It does not require any knowledge. Simply add the code at the top of the file.
Try to add the code as suggested here: https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/ as it does not work the same for all users.
If you still need help with thism please consider getting some help as we cannot provide any custom work at the moment. Sorry.

Thank you for your message.

Hi,
This is found in your main wordpress folder. You will have to access your files through the cpanel or ftp : https://wordpress.org/support/topic/how-to-find-and-edit-htaccess-file-1
http://www.wpbeginner.com/beginners-guide/why-you-cant-find-htaccess-file-on-your-wordpress-site/
Thank you!

Hi,
I could not find any error son your site so and the visual composer is indeed the latest version. Please send us your login information via email at contact@tagdiv.com (as this is a public forum) so we can login and investigate this issue.
Also please include a link to this topic.
Thank you!

Hi,
On my mobile devices I cannot see the issue only on the browser emulator. Please try to disable all plugins except visual composer, clear cache and reset cdn files. Then test the menu again. if the problem is still there, please try to activate the main theme as you may have some code in the child theme that could affect the header.
Let us know how it goes.
Thank you!

Hi,
At the moment this is the only way until we are able to provide a setting for this. I will pass this information on to the development team and hopefully we will be able to provide such an option in a future version of the theme.
Thank you!

Hi,
As I replied in the other topic, if the code is implemented properly it affects all of the site. How are you adding the css? Are you using the theme panel -0> custom css box? or are you adding it directly in the page settings?
Thank you!