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tagDiv Staff
Passionate for gaming, mountain biking and traveling. I face every task as a new challenge to bring my skills to the next level.
Bogdan B.
tagDiv Staff

Hi,
The footer and header will go into boxed mode if you add a background image or color (white counts as a color)
Please reset this setting by pressing the clear button: http://screencast.com/t/w5nVKkHU
You can read more about backgrounds here: https://forum.tagdiv.com/background-introduction/
Thank you!

Bogdan B.
tagDiv Staff

Hi,
Please contact us at contact@tagdiv.com and provide login credentials so we can inspect your menu. Also include a link to this topic so we can identify you.
Thank you!

Bogdan B.
tagDiv Staff

P.S.: With further testing we saw that if you add an alignment to your images (any align) then the option works as expected like you can see here: http://demo.tagdiv.com/newspaper/wordpress-news-magazine-charts-the-most-fashionable-new-york-couples-in-2016/ The bug manifests itself only when the images are not aligned.

Bogdan B.
tagDiv Staff

Hi,
I have checked this issue and it seems to be an issue with this. I will add this on our bug list and pass this information on to our development team. Sorry for the inconvenience.
Thanks.

Bogdan B.
tagDiv Staff

Hi,
Please contact us via email at contact@tagdiv.com and provide wp-admin so we can inspect your site. Please also include a link to this topic so we can identify you.
Thank you!

Bogdan B.
tagDiv Staff

Hi,
Unfortunate we cannot help in this matter as we have not even tested The Ultimate Addons for Visual Composer. The plugin author is the one that can shed light on the subject.
Thank you!

Bogdan B.
tagDiv Staff

Hi,
you can translate the word HOME from the translation settings: http://screencast.com/t/A5hlphFS3oCB but you cannot remove it unfortunately (you can translate it to an empty space though)
You can also hide it with css if you want:
.home .entry-crumb{
display:none!important;
}

Thank you!

Bogdan B.
tagDiv Staff

Hi,

@Fernando_esp

You cannot update the plugin at the moment. We have to provide the updates ourselves along with the theme updates. Please read this guide: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Thank you!

Bogdan B.
tagDiv Staff

Hi,
This is a very common issue. The facebook counter is affected by cache so only when the cache is reset will it get updated. Please check your site again and see that the counter now works.
Thank you!

Bogdan B.
tagDiv Staff

Hi,
You can find a solution for this if you follow this topic: https://forum.tagdiv.com/topic/how-to-remove-the-meta/
Thank you!

Bogdan B.
tagDiv Staff

Hi,
The counter fro the article itself will count the amount of likes that were added to the post directly and the total amount of likes it got on Facebook. It will add these values. You can like the article directly or from Facebook. The counter on the post itself will always show more likes than Facebook as they are not backwards compatible.
I hope this helps.

Bogdan B.
tagDiv Staff

Hello,
Deprecated items were already replaced with new ones in visual composer but they kept the same name. Please remove your CTA element and simply create a new one. That will replace the deprecated element and use the current version of it.
Thank you!

Bogdan B.
tagDiv Staff

Hi,
I’m not sure how analytics will count unique views or not, but our theme counter is just a simple hit count. If you refresh the page, it will increment. You do not have to me a unique visitor to generate a view. We have no reports of this yet and the view counter has been tested to work properly. Please try not to use any plugins or tools that might affect the view counter. Also if you use caching, please use this option: https://forum.tagdiv.com/ajax-view-count/
Also please make sure you do not edit this field as it will override the view count: http://screencast.com/t/zCAXCFO4
Thank you!

Bogdan B.
tagDiv Staff

Hi,


@hervekhg
Please create your own topic if you have support questions. THe modification you want does not come from the theme but rather wordpress as our theme uses the default registration of WP only styled differently. Please search through the wp forums or other online sourcess as we cannot provide any wordpress “hacks” here.
Thank you!

@lilian.regus

Salutare,
Stim romaneste deoarece suntem romani :).
Pentru a dauga o noua icoana pentru o retea sociala ce nu exista in tema, va trebui sa adaugi reteaua de socializare in td_social_icons.php din cod.
Poti urma acest topic petru o referinta la cum se poate realiza: https://forum.tagdiv.com/topic/adding-social-media-services-under-social-networks/
Din pacate pentru sursa postului nu avem nici o solutie deocamdata. Nu am testat asa ceva, dar poate veti reusi sa implementati surse de la ‘source’ sau ‘via’: http://screencast.com/t/92b6rHl3SgNhttp://screencast.com/t/jWE6zRDR9s Poti incerca sa adaptezi codul pentru un post style din aceste fisiere: http://screencast.com/t/BqqV9TGbaKGE
Fiecare stil de post are propriul fisier.

Multumesc.

Bogdan B.
tagDiv Staff

Hi,
The image that cannot be foundis the mobile menu background that is also used on the search for mobile: http://screencast.com/t/Jug2oVdTPEk
Please change this image in the theme panel.
As for the bbprtess and woocommerce css these inluine styles were added as there are thme elements such as colors or hover effects that were designed to also affect woocommerce and bbpress. The theme general style will be applied to these plugins as well so the code for them was added inline to the theme code. There is no easy way to remove these parts of the code unfortunately.
I hope this helps.
Thank you!

Bogdan B.
tagDiv Staff

Hi,
Well you have access to the theme html in that file. instead of the h3, you can use any other html element you want whether it;s a p tag, a div or a span…try it out! http://www.w3schools.com/tags/default.asp
Thank you!

Bogdan B.
tagDiv Staff

Hi,

The theme has no setting for this but it can be done with a bit of css:
.td-post-template-13 .td-category a{
padding: 7px 10px 8px 10px;
}

Feel free to adjust these values as you see fit.

Or if you want to increase the font, use this code:
.td-post-template-13 .td-category{
font-size:20px!important
}

Thank you!

Bogdan B.
tagDiv Staff

Hi,

Unfortunately we have no knowledge of what outbrain is so you should ask the ad provider for instructions on what permalink to use inside the ad code. If you fo not use adsense you must use this implementation method in our theme: https://forum.tagdiv.com/using-other-ads-non-adsense-ads/
Please contact the ad provider..

PS. Please create a new topic for further questions as this one is getting too long and paginated.

Thank you!

Bogdan B.
tagDiv Staff

Hi,

There seems to be a missing css propriety in the subtitle code. Please use this code to center it:
.td-post-template-13 .td-post-sub-title{
text-align:center;
}

Thank you for pointing this out. I will pass this information to the development team.

Bogdan B.
tagDiv Staff

Hi,

The side you mentioned uses this code for the background:
.wpb_column.vc_column_container.td-pb-span8 {
background-color: #f5f4f4;
}
.vc_column_container.td-pb-span4{
background-color: #f5f4f4;
}

But this will not work properly if you have a big grid or a sticky sidebar though.

Thank you!

Bogdan B.
tagDiv Staff

Hi Bryson,
Have you also tested this on a different page template? Please check the pagebuilder + page title, not the default template. the default will only sow title and sidebar if no shortcode is detected. For the default page template you can find the title and sidebars cases here (pagebuilder or no pagebuilder) http://screencast.com/t/RUMOx3jcm
If you want to change this behavior, edit the file and remove the conditions for the pagebuilder.
I hope this helps.
Thanks.

Bogdan B.
tagDiv Staff

Hi,
Please follow this topic to see how you can change the number of days in the sorting option: https://forum.tagdiv.com/topic/change-7-day-sorting/
We have not tested this in newspaper 7 so it could not work anymore.
Thank you!

Bogdan B.
tagDiv Staff

Hi,
Please provide a link to this issue so we can inspect it and see where the error comes from and try to recreate it on our end.
Thank you!

Bogdan B.
tagDiv Staff

Hi,
Unfortunately the author box element does not use the description only when you click on the author will the theme display the information.
As for the alphabetical order, you can filter the authors by ID in the block settings. You can use the exclude and include sections from here: http://screencast.com/t/i5BsAswEES You can use 2 author boxes and filter one part of your authors in the first and the second part in the other one. You will need the author id’s for this. You can get the id’s like so: http://screencast.com/t/kmUugYM6S so for example if you have 20 authors you would add the first 10 id;s in the first auhor box and the other 10 in the second box.
Thank you!
Bogdan B.

Bogdan B.
tagDiv Staff

Hi,
I have inspected your site on multiple devices but could not find any responsiveness issues with the video you posted: http://screencast.com/t/uT2wXzvTF
Please check the videos again on a few different mobile devices and let us know if you still have issues with this.
Thank you!

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