you cna edit the file from the editor or with the file transfer section of your cpanel or ftp. There are multiple ways you can edit a theme file on your server

Thank you!

Hello,

Unfortunately the plugin is not tested with our theme so I cannot say for sure if it will work properly or not. You should check the plugin settings and see if there are any user role permissions included. Unfortunately if there is a conflict between he plugin and the theme, we will not be able to help as untested plugins are not covered by the theme support.

Thank you for understanding.

Hello,

You can add !important to your code like so:

.td-tags a:after{
content: ","!important;
}

Thank you!

Hello,

The counter is affected by cache as well. Now it works as expected. Please check again as your counters now pull the correct information.

Thank you!

Hello,

Unfortunately not all files will work from the child theme. there will be some files like the td-config which will only work from the main theme
For a complete child thee files guide, please use this link: https://forum.tagdiv.com/the-child-theme-support-tutorial/
Sorry for the inconvenience.

Thanks

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Alternatively, it can be a code affecting the page itself. If you used shortcodes from other page builders or from plugins, they could break the layout. Please test the tagdiv composer on a brand new page and see if it also provides the same error there. If it happens just on one page, you will have to re-create it from scratch unfortunately.

Thank you!

Hello,

Please check this guide to remove the reviews from the blocks: https://forum.tagdiv.com/meta-info-modules-blocks/

Thank you!

Hello,

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.

Thank you!

Hello,

Please update your theme to the latest version by using this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/
The Instagram issue was fixed in the latest theme version.

Thank you!

Hello,

Sorry but we have not tested the max mega menu option so I cannot say for sure if it will work or not. However, you can create the layout for the menu as you show in your image sing the thee page mega menu option: https://forum.tagdiv.com/page-menu/

Thank you!

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.

Thank you!

Hello,

You will only see the options if you have the appropriate theme version. You have to update your theme. Please use this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Hello,

When creating your layout, start with the rows first: https://www.screencast.com/t/pFc1hEMX
You can split a row in multiple columns by sing the row settings: https://www.screencast.com/t/bF8uwhmc

Thank you!

Hello,

The column text element is the text element you seek. You can add content to it by pressing the edit content button: https://www.screencast.com/t/5ppnW14FOLZ
There is no documentation regarding each individual element for the composer as it is a live page builder where you ca see the exact change you make to the page. You cna see what each element does live by adding it to your page.

Thank you!

Hello,

No, we do not have any such proof as we cannot re-create the problem on our end. Is it an inline ad maybe that you are using? inline ads have to be placed in the template after you import it into the tagdiv composer: https://www.screencast.com/t/hJaESuLL

Thank you!

Hello,

If you have an app id and security key for fb, our counter will not work. That is the old implementation of the theme. it was updated to the new implementation after the GDPR law.
Please update the theme and theme plugins by using this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Hello,

You cannot target just a particular sidebar as there is no class specific to a sidebar to target. You can make the code affect a particular post or page, but not based on a specific sidebar you create. Sorry

Hello,

You can use separate rows and make the big grid it;s own row full width a then split the one underneath where you can implement the sidebar just like this layout:
https://www.screencast.com/t/X9t3D8i18
You cannot use a big grid inline with a sidebar.

Thank you!

Hello,

The implementation is already added. Please check the styles tab for each block element in particular in the tagdiv composer. – https://www.screencast.com/t/PvcV8Evn

Thank you!

Hello,

Please access the theme panel under the header section and check the logos there. You probably did not add a mobile logo https://www.screencast.com/t/8q6Mb1UFk

Thank you!

The change log is also posted on the official theme presentation page towards the bottom:
https://www.screencast.com/t/EYCu6f4MVv

Thank you!

Unfortunately a child theme is not update proof as well. There is no update proof way of altering the theme files. The css method is the only update proof one as you can place the css code in the theme panel and it will not get removed.

As an alternative you can use jquery the remove the code like so:

jQuery(document).ready(function(){
jQuery(".td-related-right").remove();
});

https://www.screencast.com/t/dnVIbhAKm

Thank you!

Hello,

We have no reports of this and cannot recreate the issue on our end. Please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate why this happens. Please also add a link to this topic so we can identify you.

Thank you!

Hello,

Please use this guide to update the plugins: https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/
if your ad keeps deleting widgets, then it probably contains special characters that break the wordpress widgets area. In this case, you can try the adrotate plugin and use adrotate shortcodes for implementing the special type of ads you use

Thank you!