Hi,
Please provide a link to your post so we can inspect it and see if we can add a css code to remove the spacing.
Thank you!

Hi,
Please update your theme following this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/ and pleae Update visual composer by using this one: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Hope this helps.
Thank you!

Hi,
Replied via email.
Thanks.

Hi,
I cannot offer any custom code if I cannot see the issue. Please provide a link and screenshots of the issue so I can get an idea of how to help because based on just your description, I do not know what code to provide.
Thank you!

Hi,
in order to target a specific block, you need to assign an extra class to the row in visual composer that contains the block in question like so: http://screencast.com/t/LVDogXpx and then use the code with the class you assign to the row like so:
.yourcustomclassname .td_block_9 .td-post-author-name, .td_block_9 .td-post-date{
display: none;
}
Thank you!

Hi,
I’m not sure how this happened but I see some custom widgets screen so I assume it’s a plugin that ads those features. Sometimes an update that is not done properly will strip the sidebars of widgets so you will have to re-add them. When you update make sure you deactivate the theme before replacing the theme files.
Thank you!

Hi,
Are you sure you are adding the rel=0 properly like shown in the screenshots? I just tested this again and it works properly. Are you adding it like so: &rel=0? There is a little & symbol in there as well.
This is how it worked on my end: http://screencast.com/t/J6Ry6JmPyqA
Thanks.

Hi,
Try your site with www. in front of it and without. In one version this hapens because the fonts are not loaded from the same source and they get replaced with these symbols. The issue is resolved like the method shown here:
https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/
Thank you!

Hi,
It worked now, and I managed to see the issues. This could be a plugin conflict so please try to disable all plugins except visual composer, clear cache and reset cdn files. Now check the menus again and let us know how it goes.
Thanks.

Hi,
If you want to add content to the top of the site, you need to edit this file: http://screencast.com/t/bREMKG4HmKwl
The main menu height can be decreased from the line-height setting in the fonts section: http://screencast.com/t/IcfCLtAdL
Thank you!

Hello,
Unfortunately this information will not suffice. Our theme has 12 header styles to chose from so please specify which one you use and provide a link to your website so I can create the css code directly. Please note that there already are a few header styles with a centered menu: https://forum.tagdiv.com/header-styles/
Thank you!

Hi,
Before we take a look, please try to exclude a plugin conflict. Please disable ALL plugins except visual composer, clear cache and reset cdn files if you use it.
If the problem is still there, please send us an email at contact@tagdiv.com and provide wp-admin so we can inspect it. Also include a link to this topic.
Thank you!

Hi,
With every new version of wordpress, there will always be updates and fixes released so It’s best to keep an eye out for theme when you see a new version of WP. In order to fix the problems created by this new version you need to update your theme to the latest version by following this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/ and also very important, to update the visual composer plugin: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Thank you!

Hi,
@travisnw The theme uses the H1 tag for the post and page titles, YES!
@Mayapur Voice We have not been providing any code snippets as we are working on improving SEO for our theme in the next big update so stay tuned for a few changes that definitely will improve SEO

@Bintmusic The solution you showed will change the block title, but not the post titles of the modules inside a block element. In order to change the heading tag of the module (post)titles into the desired heading tag, you must edit this file: http://screencast.com/t/N9i9v0t9bHa

I hope this helps.
Thank you!

Hello,
The ajax filter you are referring to can be found in the block settings and can be customized using the category ID’s: http://screencast.com/t/1kiMPcMuCUuK
you can get the category ID’s like so: http://screencast.com/t/Q2BTMIqhb8Vm
Thank you!

Hi,
Please make sure you follow every step carefully and make sure you did not miss anything. If you still cannot get it to work, please send us an email at contact@tagdvi.com and provide wp-admin so we can take a look. Please also include a link to this topic.
Thank you!

Hello Manfred,
1) Unfortunately the mega-menu was not designed to work on the mobile version. The menus are different and the mega-menu cannot work on the mobile menu.
2) The login widget cannot be added in the main menu so easy especially in the mobile version, but it can be activated in the top menu. Please provide a link to your site so I can provide the p[roper css code to have it display on mobile.
Thank you!

Hi,
You need to specify the header style that you use as different header styles have different implementations for the ads. A link to your website will also be helpful.
Thank you!

Hi,
Please provide a link to your site so I can try a few css tricks but I cannot promise anything since the theme has no support for this type of ad.
Thank you!

Hi,
Make sure you also update the visual composer plugin by following the guide in this topic. It’s the plugin itself that had issues with the new version of WP, not the theme, but this was fixed in the latest version of VC 4.11.2
Thank you!

Hi,
Please follow these steps to troubleshoot the issue
1) Deactivate ALL plugins except visual composer
2) Clear cache from the caching plugin you use. Also clear the browser’s cache http://www.refreshyourcache.com/en/home/
3) If you use a CDN server, please purge the cdn files.
If the problem is still there afterwards, please send us an email at contact@tagdiv.com and provide wp-admin so we can log-in and inspect the issue. Please also include a link to this topic so we can identify you.
Thank you!

Hi,
the smart lists are very sensitive to open HTML tags. You must inspect the post in text mode and check if the items have their own tags and that these are closed properly. Sometimes wordpress adds elements inside each-other’s tags if you only use the visual mode to create the content. Please test the smartlist on a dummy post and simply add a few titles and images without any complex elements and check if the paragraphs are closed properly and the heading tags as well.
Let us know how it goes.
Thank you!

Hello,
Unfortunately the ‘WP Booster’ folder will not work from the child theme. Any customization to the files inside this folder will need to be done inside the main theme and reapplied if you update the standard way. There is a change you can skip a few updates with the re implementation by using the update patch that is included in the theme archive. If the file you modify was not changed in the update you want to apply, then you can simply apply the patch and your file will not be modified. For this you will need to keep an eye out for the modified files included in the patch.
Hope this helps.
Thank you!

Hello Stanley,

Unfortunately we cannot help in this matter as we have not tested any rss plugin and we cannot say for sure which one will work properly or not. The first thing you can try before turning to customization is try out a couple of more rss plugins and see if there is one that works out of the box for your needs. Sorry for not having a better answer but I cannot provide a solution for something we have not tested and have idea of the functionality or implementation.

Thank you for your understanding.

Hi,
Unfortunately the social counter was only tested to work with a standard FB page. We have not tested group pages so we cannot say for sure if it will work or not. Please try to make it work on a standard page and make sure your settings are implemented properly. For this you can follow the tutorial on page 1 as the new facebook implementation tend to get confusing sometimes: https://forum.tagdiv.com/topic/social-counter-facebook-fan-count-incorrect/
Thank you!