Hello,
The unique articles option will not work with pagination or load more as specified here: https://forum.tagdiv.com/unique-articles/
In this case it’s best to use the offset option.
Thank you!

Hi,
Unfortunately we have no idea of joomla’s functionality so we cannot provide a solution for this. The main function for the excerpt in our theme checks for the excerpt field in the post editor. Maybe you can add a few conditions here for it to check the database for your custom excerpts: http://screencast.com/t/qmKkDRhYU
If you can’t do it yourself, we recommend hiring a freelancer to help out on this one as we cannot provide a solution for it. Sorry.
Thank you for your message.

Hi,
This is template style 1: http://demo.tagdiv.com/newspaper/td-post-400k-for-whisky-most-expensive-foods-and-drink-auctioned/
Please provide a link to a post on your website that uses template 1 so I can inspect it. (I could not find any template style 1 posts. Yours use the default template.)
Thank you!

Hi,
Unfortunately the newspaper theme does not allow a full image because the container has a maximum size of 696 pixels..
If you want to have a bigger image than this, it can only be done with custom code. This involves adding an extra class to the image like so: http://screencast.com/t/mBspliL44v and then you can use this custom css:
.myclass {
position: relative;
left: -47px;
max-width: none !important;
width: 784px !important;
z-index: 1;
You can add the code in the theme panel – custom code box so every time you add the class to an image, it will get these parameters.
Thank you!

Hi.
I think you do not have the latest version of the slider. Please check if you have version 5.2.2 : http://screencast.com/t/NTAGhlH0
Also replied via email.

Hi,
If you have the latest version of the plugin, then you can click on the revolution slider in the dashboard and the add-ons will be below it: http://screencast.com/t/zIyEY5Gf Please make sure you have version 5.2 installed.
Unfortunately due to the fact that the plugin is included with the theme you will not be able to download the add-on so we will provide them to you via email contact@tagdiv.com. Please request these add-ons and we will provide you with the files and the instructions needed for them to be activated.
Thank you!

Hi,
Please make sure you download the latest version of the theme and install the revolution slider that is bundled with the theme (the plugin was updated along with our theme)
Please follow this guide to install the plugin: https://forum.tagdiv.com/how-to-install-revolution-slider-v5/
Hope this helps.
Thanks.

Hello,
Unfortunately we have not tested any add-ons for revolution slider so we cannot say for sure if it will work or not.
You can follow this guide to see how to set it up, but you will need to test it for yourself with a bit of trial and error to see if it works properly.
http://www.nyctechclub.com/how-to-use-white-board-add-on-slider-revolution/
Sorry for not having a better answer but we have not tried the whiteboard ad-on
Thank you!

Hello,
This is because newsmag is not = newspaper. They are 2 different themes and each one has it’s own settings and features. They are similar, yes! But not identical.
You can check our live demos and compare the 2 if you wish:
http://demo.tagdiv.com/newspaper/
http://demo.tagdiv.com/newsmag/
Some settings are common, and some are not. The image styles are not present on the newspaper theme.
Thank you!

Replied via email

Hi,
I’m talking about these permissions:
https://codex.wordpress.org/Changing_File_Permissions
https://wordpress.org/support/topic/how-to-change-image-upload-folder-permission
Thanks.

Hello,
At the moment, there is no difference between the mobile version and the desktop version of our theme. There is no option to change content based on the device used. It can be done with a bit of css if you want. You will need to add an extra class to the latest articles code like so: http://screencast.com/t/736ZoMZatS
Make sure you set your sidebar to none: http://screencast.com/t/Y3UVEVcvie (you can still use a sidebar by splinting your visual composer rows in a 2/3 and 1/3 layout)
Now you can use css to target the latest articles and hide it for desktop and tablets:
@media (min-width:767px){
.mycustomclass{
display:none!important
}
}

Thank you!

Hello,

If you plan to modify the theme files in order to add content to the shrotcodes tab, this will not be update proof at all as any change in the theme files will result in the loss of the customization (even if a child theme is used) so the best option would be through a plugin. You can create your own plugin and tie it to the editor by following a few online resources:
http://wordpress.stackexchange.com/questions/72394/how-to-add-a-shortcode-button-to-the-tinymce-editor
http://code.tutsplus.com/tutorials/guide-to-creating-your-own-wordpress-editor-buttons–wp-30182

Or maybe you can find a plugin that already has the options you seek: https://wordpress.org/plugins/better-shortcodes/screenshots/

Hope this helps.
Thank you!

Hello,
Please try to disable all plugins except for visual composer, clear cache and reset cdn files if you use it. Then make sure you have all the thumbs selected and run the regenerate thumbnails again. Then , clear cache and reset cdn files again to ensure the settings apply. If you still cannot get them to display, please provide a link to your website so we can inspect it. If you want to send it in private, you can do so via contact@tagdiv.com.
Thank you!

Hi,
You do have a H1 title on your posts, but it is set to white color: http://screencast.com/t/iz6vobfB4W. Please change the color of the titles and they will display properly. http://screencast.com/t/wzKIeewmoomY
Thank you!

Hello,
This does not sound like the same problem as above. Please provide a link to your website so we can inspect it and provide a few examples of how the issue occurs so we can understand better how to help.
Thank you!

Hi,

A 502 usually indicates there’s something wrong with a website’s server, or the way a website’s servers communicate with each other. Another reason is also because there’s something wrong with your service provider.
In most cases, the 502 should go away after a few hours so you can try to install the demo a couple times to see if the issue is temporary.
It could also happen due to your wp install or other plugins might also cause this. Also make sure that your permission for the upload folder are set correct. You can check this by trying to upload an image in media library. If the process succeeds then the permission are ok. If not you can use the c-panel to change permissions (set them to 777) or if you do not have access to the cpanel, please contact your hosting provider.
Also make sure you meet the requirements for newspaper: https://forum.tagdiv.com/requirements-for-newspaper/
and make sure you do not have wp debug active.

If you still cannot install the demo, please send an email at contact@tagdiv.com and provide wp-admin so we can take a look. Please also provide a link to this topic.

Thank you!

Hello,
It’s best to read the docs first: https://forum.tagdiv.com/7-days-post-sorting/
Also this requires post views active.
Unfortunately there is no popular post from today sorting option and we cannot provide an easy solution for it. In order to create a new sorting option with our theme will require substantial coding knowledge (PHP)
There is a new sorting option posted here but not for the last day, but i will show you the link so you can get an idea of what needs to be done to do it: https://forum.tagdiv.com/topic/implemented-new-sort-most-popular-among-posts-of-last-7-days/
Thank you!

Hi,
Please disable all your plugins except visual composer. clear cache and reset cdn files if you use it. Your problem is specific to the layer slider plugin that seems to conflict with visual composer but remove all of them first to see if VC works fine on it’s own, then identify the plugin that causes the issue.
Thank you!

Hi,
You can disable comments on pages from here: http://screencast.com/t/XSKNhLYd
Thanks.

Hello,
You will need to optimize your install a bit. First by following these guides:
https://forum.tagdiv.com/requirements-for-newspaper/
https://forum.tagdiv.com/system-status-parameters-guide/
And for the page speed: https://forum.tagdiv.com/how-to-make-the-site-faster/
A note on the speedbooster plugin: https://forum.tagdiv.com/topic/tinymce-advanced-and-other-various-disabling-speed-boster/
I hope this helps.
Thank you!

Hello,
If you plan on having e-commerce on your site, then please also install the woocommerce plugin from the plugins section of wordpress (it’s not bundled with the theme). The 2 plugins that give this error are simply extensions for the woocommerce plugin and that is why they provide errors as they cannot detect the main plugin.
If you do not want e-commerce then you can simply disable these 2 plugins.
Thank you!

Hello Alan,
The new product license was added by visual composer in their latest version. It’s not added by us. You can simply ignore the message as you cannot activate the plugin as it’s a free version bundled with the theme.
If you still can’t get visual composer to work, please send us an email at contact@tagdiv.com and provide wp-admin so we can login to your website and take a look (we will need admin rights). Please also include a link to this topic so we can identify you!
Thank you!

Hello,
Please follow this topic: https://forum.tagdiv.com/how-to-update-the-theme-2/
Thank you!

Hello,
The ad in your sidebar seem to be positioned properly and the double ads you get in the post content is because you have 2 ads set up. The article top ad and the article inline ad. Remove one of them if you do not want 2 contend ads.
Thank you!