Thank you for your suggestion. I will add this request to our list for future updates and hopefully in the future we will be able to implement it. I cannot promise anything at the moment though.

Thank you!

Hello,

You will need to update your plugin. Please uninstall and delete the current version you use and install this version:
http://cdn.tagdiv.com/wp-content/uploads/2018/06/td-social-counter.zip

Thank you!

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.

Thank you!

Hello,

This is a new theme check that will not let you use older versions of the theme plugins with newer versions of the theme. The plugins need to be updated as well. Please use this guide: https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/

Thanks.

Hello,

Please try to install the plugin via FTP or SFTP
You can find the plugin under the main theme package you download from envato.

Thank you!

Hello,

Thank you for pointing this out. Sorry for the inconvenience. We will fix it as soon as possible.

Thanks.

Replied in this topic: https://forum.tagdiv.com/topic/format-of-date-with-newspapaer/
Thanks

Hello,

You can use the page builder and a raw html element or a column text element to add html code to your pages. Just place the element where you need the html code to show up.

Thank you!

Hello,

Indeed it seems the exchange widget does not grab the data from the servers anymore. We will look into this and fix it as soon as possible. Thank you for pointing this out and sorry for the inconvenience.

Thanks.

Hello,

Please read this guide on how to customize dates in WordPress:
http://www.wpbeginner.com/beginners-guide/how-to-change-date-and-time-format-in-wordpress/

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hi,

Sorry but the FB button comes directly from Facebook and it cannot be changed. It is a button provided by FB that way.

Thank you!

Hello,

You can add this code in your functions.php

function author_excerpt (){
$word_limit = 20; // Limit the number of words
$more_txt = 'read more about:'; // The read more text
$txt_end = '...'; // Display text end
$authorName = get_the_author();
$authorUrl = get_author_posts_url( get_the_author_meta('ID'));
$authorDescriptionShort = wp_trim_words(strip_tags(get_the_author_meta('description')), $word_limit, $txt_end.'<br /> '.$more_txt.' '.$authorName.'');
return $authorDescriptionShort;
}

and then modify the code in td_module_single_base:
https://www.screencast.com/t/SY6pVugA0 to https://www.screencast.com/t/S17suezq

Thanks.

Hello,

You can add this code in your functions.php

function author_excerpt (){
$word_limit = 20; // Limit the number of words
$more_txt = 'read more about:'; // The read more text
$txt_end = '...'; // Display text end
$authorName = get_the_author();
$authorUrl = get_author_posts_url( get_the_author_meta('ID'));
$authorDescriptionShort = wp_trim_words(strip_tags(get_the_author_meta('description')), $word_limit, $txt_end.'<br /> '.$more_txt.' '.$authorName.'');
return $authorDescriptionShort;
}

and then modify the code in td_module_single_base:
https://www.screencast.com/t/SY6pVugA0 to https://www.screencast.com/t/S17suezq

Thanks.

Hello,

I,m not sure how you want a number to be animated, but most likely you will need a plugin for it. Our theme does not have such a feature to provide unfortunately.

Thank you!

Hello,

The featured images work just fine. I went up to page 15 but all the images were still working fine for all posts. Please check again as I cannot see any issue with the images.

Thank you!

Hello,

Different blocks have different implementation for the excerpts. You can change the block to one that does not use excerpts or you can use css to hide the excerpts for your current blocks. We can provide the needed code if you provide a link to your site so we can inspect the blocks.

Thanks.

Hello,

Bumping the topic up has the opposite effect on our forum. The faster way to get a response is to post only once and wait for an answer. Posting multiple times, will only move the topic to the more recent ones and we answer from oldest to newest. Also there was a holiday so we had Friday off. We do not work on weekends so that is why the delay.
In order to translate the theme strings, please use the theme translation section: https://forum.tagdiv.com/loading-translations/

Thank you!

Hello,

If you have trouble with plugin compatibility when using speedbooster, please check this topic:
https://forum.tagdiv.com/topic/tinymce-advanced-and-other-various-disabling-speed-boster/

Thank you!

Hello,

Thank you for your suggestion. I will add this to our list for future updates and if this request becomes more popular, we will consider implementing it into our themes.
If you want to have a go at it and make the implementation yourself, you can try this solution to add a new social icon:
https://forum.tagdiv.com/topic/how-to-add-xing-as-a-social-network/

Thank you!

Hello,

We have seen plugins disable theme options before so please disable all other plugins besides the tagdiv composer and clear cache afterwards. Let us know if the issue is still there.

Thank you!

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.

Thank you!

Hello,

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate.
Please also provide access to the cpanel so we can investigate the theme files and server config. Please also include a link to this conversation so we can identify you.

Thank you!

Hello,

In order to insert forms into your page you will need a form plugin that can manage the forms. The tested and recommended form plugin to use with our theme is ‘Contact Form 7’
You can insert the form shortcode to your page in a column text element using the mce editor in text mode: https://www.screencast.com/t/LFAFqmzqyfIO

Thank you!

Hello,

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.

Thank you!