Hello,
Please make sure you meet the newspaper requirements: https://forum.tagdiv.com/requirements-for-newspaper/
And please check the system status: http://screencast.com/t/YCirf6bqUFI Try to get all these options green by following this topic: https://forum.tagdiv.com/system-status-parameters-guide/
You can also contact your hosting provider and report the problem to rule out any server-side issues.
Let us know if the problem is still there afterwards.
Thank you!

Hello,

I assume you are talking about the classic twitter social icon: http://screencast.com/t/5xIAeJzLd
You can remove it with custom css:

.td-classic-twitter{
display:none!important;
}

Just place the code in the theme panel->custom CSS box
Thank you!

Hello,

The ones that come with the theme are the ones you install from the theme panel and not from the WP plugins page: http://screencast.com/t/qwMQTeh9q

Thank you!

Hello,

I have checked your website and it seems fine at the moment: http://screencast.com/t/sgiNODSInVr5
Let us know if you managed to fix it or it is a random error.
P.S. we have encountered this issue before, and mainly this solution worked for most users: http://webmasters.stackexchange.com/questions/71630/font-blocked-from-loading-by-cross-origin-resource-sharing-policy-no-access-co
Thank you!

Hi,
I ran a few more tests on this issue and found a simpler method to change the order of the content:
http://screencast.com/t/hKG6oYhvJq result: http://screencast.com/t/2eTG7ORW2MB
Thanks.

Hello,

Our theme was built based on a fixed site width. All content depends on this with in order to align to the column based layout we created. The width can be reduced using css but the problem is that all elements depend on this width. If you change it, you will have to change every single element you use on your website in order to adjust it to the new width. As an example i reduced your site width using a live css editor: http://screencast.com/t/MbE5RhNc0Sn.

Thank you!

Hello,

Unfortunately that feature does not come from the theme. It can be added through a plugin. Unfortunately we cannot make any recommendations as we have not tested this kind of plugins. We have such a feature, it is called the more articles box which behaves as you suggested: http://screencast.com/t/Fs6k4lxom but this feature will show articles not services or notifications.

Thank you!

Hi,

It seems that google + does not take OG tag sin consideration and it grabs the first image it stumbles upon.
You did not mention removing the itemprop=”image” from here: http://screencast.com/t/Ua5FRoCtBKg as I suggested above. Did you remove this code and test again? This worked for other users that had the same problem.

Thanks!

Hello,

There is a way to test it by creating a sub-domain.
You can find info on how to create a sub-domain here: https://wordpress.org/support/topic/create-a-test-site
Please take into consideration that newspaper 6 is totally different from newspaper 4. All the code was rewritten so a few options will no longer exist and a few compatibility issues with plugins that worked in version 4 may occur.
I hope this helps.

Thank you!

Hello,
Please provide a link to your website so we can inspect it and see the problem ourselves.
Thank you!

Hi,
Unfortunately i double-checked that exact post and the image displays fine. I cannot recreate the issue.
Please remove your image from the library and upload it again. This time without plugin modification. Use a photo editor to rotate your images and upload them already rotated. Maybe the plugin did not work as expected.
Thank you!

Hello,
Please try this without any plugins. Disable all your plugins except visual composer and check pagination again. You can also clear your cache and purge your CDN files if you use it.
Let us know if the problem is still there.
Thank you!

Hello,
Unfortunately blocks were not meant to display normal pagination. That is why they use ajax next prev. The theme does not have an option for this. It can only be done with custom modification
You can find the code for the pagination here: http://screencast.com/t/vTNxsdoSFAxi
Unfortunately i cannot provide a quick solution for it because it will be no easy task. The whole pagination code will have to be rewritten and modified. You can hire a freelancer to do it for you if you want as we cannot offer any custom work at the moment
Thank you!

Hello,
We had other reports about this issue. You will need to disable visual composer and then enable it again. The SEO plugin will most likely be unstable until they finish their dot revisions in a few days time.
Let us know if it works
Thanks.

Hello,

We received your email. Please allow us a bit of time to investigate and we will come back with our findings as soon as possible.

Thank you.

Hello,

Unfortunately the developers decided to have only standard and video post formats as there is a post template (post style 5) that can be used to not display featured image in the post content. We are sorry for inconvenience!
A solution to fix this is to add gallery format again to post formats – http://screencast.com/t/XqX1Wkf5hjy and create a condition in the articles module – http://screencast.com/t/lIHWpS0V

if (get_post_format($this->post->ID) == 'gallery') {
return '';
}


Hope this helps!

Thank you!

Hello,

You can use the method suggested by Eduard above (Thanks Eduard). It is the esiest way to do it. You can if you wish to use a plugin for it in order to have more control option for your videos. We did not test embed plugins with our theme but the most popular ones should work OK. Try them out if you wish and see how they work out for you.

Thank you!

Hello,

I have checked your website on android and iOS devices and saw no sideways photos on either links you provided.
Maybe it was a temporary glitch or you managed to fix the problem in the meantime?

Thank you!

Hi Howard,

Unfortunately the avatar you suggested does not come from our theme.
This is the correct implementation of the avatar set by the theme: http://screencast.com/t/14MpVCWnis
The options from your screenshot: profile, notifications, messages, forums and settings do not originate from our theme, nor could i find them on your website. I can see that it looks ugly. Maybe there is a css solution for it. Provide a link to the problem and i will take a look and maybe figure out a solution, but i wanted to point out that it is not theme related.

Thanks.

Hello,
You can find the code in wp_booster_functions.php here: http://screencast.com/t/OcscE7B7mF
You can comment out or delete this code if you realy want to remove the meta property.
Thank you!

Replied via email.
Thanks.

Hi,
Have you managed to fix the problem? I have checked your website and found no blank pages.
Thanks.

Hello,
On further inspection of this issue we found that others have this issue as well and it’s a FaceBook problem. When it gets overloaded it will not pull the correct content from the post. When this happens you will need to hit the “refresh attachment” drop down on FB to get the whole post properly. This happens regardless of post, image, theme, etc.
(Your site is still down unfortunately)
Thanks.

Hi,

Unfortunately i still cannot access your website: http://screencast.com/t/SvCDbHq4Nbgo
You can try one more thing: disable the lazy load animation as it sometimes causes problems with images: http://screencast.com/t/k6WFXnrB2n

Thanks.

Hello,

Unfortunately our theme was built using a fixed width and all the elements depend on that width. But inspecting your website i saw that only a few images were full width. The rest of the content is in a fixed width container.
We have a few full width options in our theme as well, like a few post styles that use the featured image at full width:
http://demo.tagdiv.com/newspaper/td-post-the-new-screen-savers-the-show-that-launched-video-into-the-stratosphere/
http://demo.tagdiv.com/newspaper/td-post-lenovo-details-new-computers-that-could-be-heading-our-way-in-2015/
http://demo.tagdiv.com/newspaper/td-post-2015-awards-all-of-the-best-and-worst-moments-from-the-show/
And you can also use visual composer to add full width images to your pages like in our travel demo: http://demo.tagdiv.com/newspaper_travel/
In order to achieve this result you can follow this topic: https://forum.tagdiv.com/topic/adding-top-area-like-travel-example/

I hope this helps.
Thank you!