Hello,
I have checked your website and it seems that all the featured images a re present and displaying fine. As for the plugin, it was not tested with our theme and we cannot guarantee it’s functionality. Some plugins work with our theme, others don’t. You will have to use a bit of trial and error to use plugins that are not tested with the theme. There is a list of tested plugins here: http://screencast.com/t/u8xf9ZRN
Thank you!

Hello,
We are glad you solved it and thank you for sharing this with the forum. It will help other people who want this modification done.
Thanks.

Hello,
This error is because you do not have the woocommerce plugin installed. We have created 2 additional plugins to integrade the woocommerce plugin better with our theme. Please install this plugin if you want to use commerce option:http://www.woothemes.com/woocommerce/ If you do not want to use the woocommerce options you can simply dissable the tagdiv invoice and woolabel plugins.
Thank you!

Hello,

If you used the already activated theme on your new site, the message will not show up. You will have to download the theme from the new purchase and use that one on the new website so you can activate the new website with the new activation code.

Thank you!

Hello,
Please recheck your modification. I just tried this again on my end. It works as expected. maybe you missed a comma here: http://screencast.com/t/mplEY3lk4Em. Add a comma after each new ad spot you create. Do not add a comma at the end of the last one though.
Thanks.

Hello,

You will have to be more explicit with your request. Please provide more exact details to what you wish to achieve.

Thank you!

Hello Brad,
Sorry for the delay, we do not work on weekends.
You can go ahead and purchase the new domain. As long as you use the theme on one website only, there won’t be any issues.
Thank you!

Hello,
It actually depends on your setup. The sidebars are all stored here: http://screencast.com/t/h54VBdVMLX you can edit their options and then select which one to use on your post/page: http://screencast.com/t/5KT5I3iAOrkW
I hope this helps.
Thank you!

Hello,

Unfortunately i cannot see the problem because the link you provided leads to a 404 error. Please provide more detail to your problem

Thank you!

Hi,
Please be advised that the child theme will not work anymore. Version 6 of the theme is a new theme built from scratch. the code has been changed and so the child theme will not work properly. You will have to remake your child theme and adjust it’s modifications to the new code.
Installing via FTP is the best way to do it.
Simply copy the theme and then install the plugins from this panel: http://screencast.com/t/DJmsB29SMj
Thanks.

Hello,

In order to get breadcrumbs on pages you need to chose a different page template.
The page template called pagebuilder + pagetitle is the one containing breadcrumbs: http://screencast.com/t/vtSD4GP1sAhX

Thank you!

Hello,

1) You can use this css for the desktop version:
.td-main-menu-logo img{
margin-left:128%!important
}
You can use the same method to apply it to the tablet and mobile version of your website.

2)You can hide it using this code:

.td-header-menu-wrap-full{
display:none!important;
}

Hi,
Please send us an email at contact@tagdiv.com with your login credentials so we can take a look for ourselves and figure out the problem. Please include a link to this topic so we know who you are and what the problem is.
Thank you!

Hello,

I’m not sure exactly what white space you mean to remove but i assume it’s the one under the logo
You can use this custom css to remove some of the space:

.page-id-38 .td-header-style-9 .td-logo-wrap-full {
min-height: 70px!important;
}
.page-id-38 .td-header-menu-wrap-full{
height:0!important;
}


Thanks.

Hello,
You can ad a slider to your homepage using visual composer: http://screencast.com/t/6EuIgbAC
You can follow this tutorial to see how to use it: https://www.youtube.com/watch?v=ss-BEobegAw
The footer section cannot be edited as the footer style you chose comes with predefined content. You can select a different footer style that does not contain content. Anything other than the fisrt 2 styles: http://screencast.com/t/eeITZ1vjCr – then you can use the footer 1, footer2 and footer3 widgets to place content inside the footer: http://screencast.com/t/Y9GnTxgOtK0
You can read mkore about footers here: https://forum.tagdiv.com/footer-templates/
As for the sidebar widget, you can edit it from the widgets area. you will need to identify which sidebar is used and edit it’s settings (including title): http://screencast.com/t/illS57ji
I hope this helps
Thank you!

Hello,

Please disable all your plugins except of Visual Composer, clear cache and check again. Also you could try to disable lazy load effect and see if you still have this issue – http://screencast.com/t/34AMsRuQ

Thank you!

Hello,

We do not know where the problem comes from It should not be there. Something got corrupted. Please update your theme as i suggested above and let us know after the update.
PS: deleting a closing tag will create problems in other parts of the website. It’s never a good idea even if it seems to resolve the problem at the moment.

Thank you!

Hello,

Please understand that the modification you made to the website could impact the thumbnails as well.
You can try to regenerate your thumbs. You can use the force regenerate plugin as it also deletes old thumbs.
You can also try the thumbnail upscale plugin.

Let us know how it goes!
Thank you!

Hello,
You can use the theme until you move to the next domain. You can activate the theme on the new domain without problems and delete from the previous domain afterwards.
Thanks.

Hello,
You can use this custom CSS in the theme panel-> custom css box for the moment.

@media (min-width:1019px){
#buddypress div#item-header #item-header-cover-image #item-header-content {
margin-left:0!important;
margin-right:0!important;
position:absolute!important;
top:145px!important;
}
}
@media (min-width: 783px) and (max-width: 1018px){
#buddypress div#item-header #item-header-cover-image #item-header-content {
margin-left:30px!important;
margin-right:0!important;
position:absolute!important;
top:145px!important;
}
}


I hope this helps.
Thanks.

Hi,
Just activate the theme on the new domain and delete it from your old one.
Thanks.

Hello,
Yes you can. Envato specifies you can use the theme on a single website but moving to another is not forbidden. If you deactivate the old one and move on to the new, there should be no problems.
Thank you!

Unfortunately i cannot access the website. Incorrect password.

Hello,

I’m not sure you can use the same ad on different websites. You need to generate the code again as suggested by their support site: https://support.google.com/adsense/answer/65063?hl=en
The theme places the ad and it shows up in the code. From the theme’s perspective the ad works. You can test this with a non adsense code using this code to see if the theme displays ads properly:
<div class="td-all-devices"><a href="#"><img src="ADD IMAGE SOURCE HERE"/></a></div>

Thank you!

Hello,

I have checked your site again and i saw the problem. For some reason a span element gets moved inside a row http://screencast.com/t/VHxD28xllx. We are not sure where this comes from. If you have modifications to your theme files please undo them and check your site again. If not, please try to update your theme to the latest version and also update visual composer (use the version that comes with the theme).
Let us know if the problem is still there after the update.
Please use these tutorial to update your theme: https://forum.tagdiv.com/how-to-update-the-theme-2/ – https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

Thank you!